NFL Shop

Placed order with nflshop.com on dec 16 with the 2 day shipping get by xmas promo. 2 days later item is still processing finally ion Monday Dec 19th item was shipped but via ground from the west coast with a "estimated" scheduled arrival of Tue Dec 27th after the holiday! Being a child's Christmas gift and is arriving dec 27 ir after the not the promised by xmas 12/23 date listed clearly on the nflshop website! Calls to reps and lies and promises to change shipping speeds for items that already shipped? I was hung up on twice. Asked for a supervisor on dec 20 to contact me to no avail! This experience ruined christmas and is a complete time consuming hassle. I usually dont write reviews but what other reviewers have stated is def true! Stay far away! Nothing but a run around for an overpriced item that allegedly is cheaply made by other reviewers.

I could have ordered my item for $40 cheaper and gotten free shipping and the jersey would arrive faster. NFL Shop charged me $10 extra for rush shipping and it will be later than free shipping from the other vendor. Unfortunately I found the other company after I placed my order.

We are Seattle Seahawks fans and ordered over $200 worth of shirts and hats immediately after the Conference Championship Game. It has been 10 days, and we have received 4 hats! None of the 7 shirts have arrived. One item (scheduled to ship in 2-4 days) has yet to be shipped. We called and the rep. Said, "I am so sorry, your order got bumped... yada, yada, yada". I could have purchased all of the items at the local Sports Authority the day after the game! They have terrible customer service. Do not get involved with this online merchant. It has been a lesson in frustration!

I will never again order anything from this place. On the site it said free shipping with orders over $30, well that's a big lie! And these folks seriously need to check the sizes! XL is really a XS! I tried contacting customer service and explain the shipping fee issue and it made no sense what they said! Lesson learned. Do not buy from these jokesters!

Was my first time and was really impressed had the pleasure of speaking with NFL customer service in FL. With both Alexis and her Supervisor Robin. They explain everything to me. Went above and beyond to make sure I was satisfied. I will ordering more Patriot gear in the future.:-)

Item was supposed to be here 12/23 or it was free. Item never arrived and FedEx says it will be here the 12/27. So I was told when I made purchase it will be a full refund if not here by Christmas but now NFLShop says no only up to $65 is refunded. Horrible service and waited over 30 min on phone 2 separate times because first guy didn't wanna give me my refund then started telling me all the orders they got in the entire year like I'm supposed to feel bad for them they can't keep up with orders.

I wished I'd looked into all of this prior to purchasing a Conference shirt. I doubt I'll see it before the Super Bowl, altho the rep said it would ship before Friday (it is Wednesday). When I asked her for a tracking number she was all 'oh it's still processing so I don't have that information'.
If it's still being processed, how am I going to get it in 2 days?
Color me chump.

I had ordered some apparel for my son for the football season, not only did it take them over two weeks to actually ship my package but it took over a month for it to actually arrive in my mailbox. When I called customer service they were no help in regards to their slow service and was not willing to work with me as the customer. Not only that. When I finally did receive my package, the 20-% Coupon that was placed in the package had been expired for over a month? Congratulations. Never again will I purchase anything from NFLShop.com

Ordered kids larges for Christmas and they were huge. Had my wife try the items on and they fit her (She wears a womens medium). Asked if I could exchange and they said I could return and reorder. The problem is that everything is now full price. Told customer service rep they had quite the scam going and she hung up on me. I will not be reordering and will return the whole order to these scammers. Also was promised a certain delivery date and as the date approached the date of delivery kept changing. It was delivered in time for Christmas, but over a week from promised date.

This shop had shipped my order internationally without tracking. Though it's said about tracking option on their site, but while making an order it was impossible to know that it will be sent without tracking.
Knowing how slow the post service works in my country, I just waited for my parcel.
Now, after chatting with their assistant, I am absolutely disappointed, because they can't make a request to find the parcel. And they can't resend these items, and they even can't return money! They can nothing after 90 days, and I asked for help few days later :( And it was said that I should find this information somewhere at their site.
Now I received no help and lost my money. There were lots of apologies instead - nice :(

I sent my return back on 12/26 its not almost a month later and still nothing no email no call no nothing. Why any I get a refund for something u guys shipped damaged. I dont recommend anyone shopping here. This was my first and last time

After some general back and forth, I have received my full refund (less shipping as expected), and can reorder sizing. Good product, mediocre customer service but received what owed. Would order again, concious of sizing. Be aware of sizing. All else beauty! Thanks NFL.CA!

Ordered a Travis Kelce Super Bowl Jersey at the beginning of February. Received it yesterday finally and the logo on the right sleeve was melted together, red ink/dye stains on the back and the collar in the back was burned almost flat. Logos, lettering and numbers are what you would expect from a mall T-shirt store back in the 80's. Over 100 dollars for a jersey that isn't anywhere close to the quality of even a high schooler l team jersey.
Never again. Worst shipping and product I've ever seen.

I ordered a Jacksonville Jaguars tee shirt for my son on December 15th, money was taken from my account the same day. No confirmation email was received as the web site indicated it would be. As of today, I have received nothing, nor even responses to emails I have sent them. My login tells me they are processing my order, but nothing.
Please don't make the same mistake I did. Will be contacting Trading Standards to ask them to look into this company, to see if I can get my money back.

I am very pleased how nflshop.com handled this situation about my complaint on misleading sales and promotions. nflshop.com handled this misunderstanding professionally and contacted me immediately. Thank you nflshop.com for your wonderful customer service and I am thrilled to place my next order. I received my jersey today and I have to say the quality is amazing. Once again thank you very much and I highly recommend nflshop.com, because of their great quality and awesome customer service.

I order a bears hat that came in with the logo sideways. My sweater has a bears logo that is wash out almost like if someone burn it with a iron. After trying to reach out I see that there is a return fee. Anyways stay away from this place and I sure will too bad that I was taken for $100 dollars. If you want to buy real gear just pay the full price instore I notice that Macys now sells NFL gear. I'm sure one day someone will have enough money to take this website/company down.

I ordered 3 items on Jan 23,1 was to ship in 2-3 days and the other 2 by 2/1 as they were preorder. 1 shipped and one is no where to be found, neither will be here before the Superbowl and customer service was quick to point out the shipping was my fault due too choosing the free shipping offered and it was stated several times in the order. This company is an embarrassment to all retail and will never use or refer them again.

I ordered my desired merchandise. Moments later I was sent an email stating that the merchandise would be delivered after the Super Bowl game. Denote the shipping date on photo. I phoned as well as emailed to stop shipment of the requested merchandise. I contacted my bank to reverse the charges for the transaction. My bank reversed the charges.
After the Super Bowl game I received some merchandise, " that was not remotely like my requested merchandise. I then contacted nflshop.com, I instructed to print a return label, then take merchandise to Fedex or they will recharge my card.

I ordered a SuperBowl jersey with 2 day shipping. The NFL site says it will ship no later than Feb 11. However it does not say that it will not ship sooner assuming that I paid for express shipping. Two days later it hasn't even shipped. The customer service rep I asked about it basically treated me like i wasn't smart enough to read and clearly was just reading off a book and was beyond useless. It is now 2 days to the Superbowl and I just ordered a Jersey that will be here tomorrow. There are so many other companies that are willing to fulfill their orders in a timely manner don't even waste your time with these pricks.

My order was placed on 12/01/2015 for two jerseys. After two weeks with no update or jerseys I decided it was time to email. After maybe a week with no response I emailed again, finally getting one tracking number which stated it was delivered. Yay! Went to mailbox, my package was there. Opened it, only ONE jersey. So I decided to email the same lady who emailed me in the first place on 12/20 and still have not received an email back. Where is my second jersey? Payment went through auccefully for both jersey, got one but missing another. These are Christmas present, I ordered in advance so they would be here in time. Please advise immediately, thank you in advance.

Everything about the transaction was wrong and misleading - charged more than quoted, told there would be no additional duty or exchange rate add ons... wrong, wrong, wrong. And xl is equal to xxxl in any other brand. And colour is wrong.
Return policy/process makes it pointless - throwing good money after bad.

Paid for 2 day shipping but have yet to receive a jersey order 9 days later. Have complained but no response. Automated customer service line only, probably because they get too many complaints. If my credit card is charged for 2 day shipping I will be reporting them to the BBB.

Tried to purchase a hoodie advertising free next shipping and nflsave25 20%. When you purchase online it automatically charges 15 dollars for shipping. They double charged me and I'm told too late to cancel. I get 10 refund for the supposed free shipping which is no longer next day but standard. Buyer beware!