- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
NFL Shop has a rating of 1.3 stars from 939 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NFL Shop most frequently mention customer service, business days, and day shipping problems. NFL Shop ranks 157th among Football sites.
This company responds to reviews on average within 2 days
I placed an order all at 1 time received 1 item.now the date to receive the rest have changed twice to span until the 14th.fanatics is 1 day promised. That day delivered.all the told me was.well once u receive it we will waive the fee to return it.duhhh who returns what they wait for.useless customer service which makes it a useless company...UPDATE...I don't know who did what but all items arrived today.no company is perfect but I COMMEND WHOEVER STEPPED IN.i don't trust computers but the customer service staff EARNED MY FUTURE BUISINESS.
I ordered Ravens jersey, the website stated it will ship out within 3 business days, still no jersey and the game is on the 21st. Customer service sucks no help they blame it on the warehouse and they tell you the same information from the tracking screen. I'm beyond pissed right now. Only thing they offer is refund partial shipping back. If I could give them zero stars I would have
Both my wife and daughter ordered t-shirts for me for Christmas. Both were too small although they ordered the same size as the other NFL shirts I own. My wife shopped early (in Sept) and the NFL shop will not accept a return or give a refund at all. Their return instructions say that after 60 days they will donate the item to a charity of their choice. I'm sure that "charity" is the NFL! My daughter is just a teenager and proudly did her own spending and shopping getting me a wonderful shirt. However again the size was too small even though it it the same size as my other NFL shirts. Furthermore in this case the printing was crooked on the front as well! After creating a return they are deducting the price of return shipping from the refund and I have to wait for it to process before I can order a replacement. So she spent $32 for a t-shirt that was defective and will receive a $19.99 credit. A replacement shirt will cost another $32-35 after incurring another shipping charge! So currently I have no new shirts to wear and my family is out $50! The NFL are thieves! I stopped going to games because of the insane costs and will not buy merchandise anymore either. Cut your nose to spite your face NFL, you should be ashamed!
Tip for consumers:
Don't buy NFL gear
Edit: I received the items in time and am very happy with NFL shop. Believe it was a problem on the UPS site.
I ordered items immediately after the Conference game as the NFL advertised to use them for authentic Conference championship gear and that we would receive them for the "Big Game". The next day, I saw some other items at $#*!'s Sporting Goods that I also liked. Today (2/6/2023), I will be receiving my $#*!'s items. Checked with NFL shop and the UPS tracking number states that they haven't received the items into their system yet. I guess the Big Game to NFL Shop is Super Bowl LVIII? Also, contacted them by chat and wasn't given an arrival date and then they signed out. No help at all! Never again.
Hello Martha, I do apologize for the inconvenience. I have reviewed the order and I have reached out via email to the email address on the order. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
I had an issue with my order in which I contacted customer service, they were unable to help. I sent a message to the Facebook page and received immediate response and resolution. Thank you so much.
Hello Lindsey, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Ordered 154.00 worth of items two hoodies and two hats. Let me say the hoodies are PAPER THIN may as well have ordered two shirts and the hats came folded and wrinkled. If I could give 0 stars I would but I will never order from here again it wasn't worth the money I spent
Products used:
None of them
Miya, we are terribly sorry to hear about your less-than-satisfactory experience with Fanatics. We would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
I just spoke to someone on the phone and SHE handled my issue with ease and grace. I wish all of my experiences with customer service agents could be that great - hopefully you have record of who it is by my email address
FANTASTIC
Lisa, thank you for reaching out and we are grateful for the positive feedback! Thanks, David
Spoke with an agent yesterday and was guaranteed it would be here today! I want my money back! This was necessary for Super bowl party gift and
I am so disappointed.
First I order from this company after my order it was a lot hidden fees like high shipping and other things nice they tell me it going be a month before I get my order now I waited only to get three plan face masks I could brought from my location hardware store also learn why it to so long to get my order only to learn it come from China guess I could order the same thing from wish at lease wish is up front with things now I am out my money because I tried get in touch with customer service with no luck you been warned
We certainly apologize for the confusion and inconvenience. We show your order for your face coverings is scheduled to ship no later than July 9th. The items ordered are a pre-sell item.and the shipping dates are shown on the site prior to check out and in the confirmation email. Additionally, we show the standard shipping was selected, as that is the only other charge besides the tax and the item cost. We have refunded your shipping charge and you would see that back to your original form of payment within 2-7 business days. We thank you for your patience and business. Thanks, Edmond
I ordered a toque and it wasn't what I thought it would be. I requested a return. They were helpful however in this day and age most places give you a full refund. I paid to have it shipped to me (12.95 USD) and paid to return it back to them.(18.48 CD) I lost my shipping both ways. I also find it weird that it is in USD and yet I had to return it to Burlington ON Canada. I live in Canada so why couldn't I order and pay for it in CDN. Won't shop there again. If you don't like it or there is something wrong with it you are on the hook for both of the shipping costs.
Hello Nana,
Thank you for your feedback. We apologize that you were not happy with the item you purchased and that you decided to send it back.
Unfortunately we do not have pre-paid return labels for our International customers and we apologize for the inconvenience this has caused you. It is listed in our return policy that we do not refund original shipping unless it was an error on our end that resulted in the return.
As a one time courtesy we have refunded the $12.95 paid for shipping back to your original form of payment. Please allow 2-10 business days for this money to reflect back in your bank account.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered a jersey on Dec 11th and was told it would ship in 3 days. After 10 days I never got a shipping confirmation and called. They said it was delayed but would ship overnight on the 23rd in time for xmas. I then got an email 12 hours later that said the jersey would not ship until Jan 6th! I called back, again, and they said they would upgrade my order so it would arrive on the 24th. It never arrived. I called back for a 3rd time and they said it was still delayed until Jan 6th and that they were confused why the website *still* says it will ship within 3 days. The only compensation offered was $10 off my next order - unacceptable. I'll never order from them again and would strongly suggest others avoid it too. There are too many similar stories all over the internet
(Dec. 22) I clicked on their promotion for the saturday deliverey on the 24th and pick my item out from the selected, to only recieve the dam thing in January. Their customer care people didnt sound like they give a $#*!. I guess when you call and say my package is a week late, its the norm. I asked for my money back (this was before I even got the package) and they said I would have it in 2-10 business days to only find out on Jan. 16 that I have been rejected because it wasnt an eligible item. HOW? I will never use this stupid vendor ever again and I will make sure no one I know will use this vendor again. Scum of the earth people.
Hello Kaivan, we would like to offer our sincerest apologies. Upon review, we do see that this item did have a special shipping date of 4 business days and would not be delivered in the timeframe. We have provided you with a partial refund. Please allow 2-10 business days for the refund to reflect back on the form of payment that was used at checkout. If we can help further please do not hesitate to reach back out. Thanks, Cayla J.
I bought a Dallas Cowboys Apple Watch band and it was cheaply made.
The band parts were all extremely thinner than the apple bands you buy from apple and the loge was crooked and seemed to be coming off already.
With shipping handling and taxes and fees the band costs more than a real Apple Watch band ($50.98).
I contacted the returns department and they want to charge me an Additional $10 dollars to ship it back so the final cost to me would be $17 after they refund me $33 out of the original $50.98 (plus the additional $10 for return shipping)
To make it worse the SAME EXACT WATCH BAND IS BEING SOLD ON OTHER SITES FOR $30 less.
What a scam!
Don't buy from this site!
They are selling cheap stuff from china!
Tip for consumers:
They charge you shipping for returns
Their Merchandise is poorly made.
Ron - I am really sorry that your Dallas Cowboys Apple Watch Band was not to your expectations. If you would still like to return it, I will go ahead and waive our return fee as a one-time courtesy to you. If you need additional assistance with processing your return, please reach out to us at customerfirst@fanatics.com. - Jimmy
I purchased a jersey as a birthday gift for my husband 11 days ago. When I ordered the jersey, the information said it would ship no later than 3 days ago. There was also 2 day free shipping advertised with this product. I called them yesterday when I saw the jersey had not yet shipped. I was told they are still "within their time" (whatever that means) and that I should know 7 days have to be added to the "ship no later than time." Essentially, their bottom line was I should not be worried about this unless it hasn't shipped by Oct. 30. She did mention the item is in stock. So, if the item is in stock and if I was told at order placement (Oct 13) it would ship no later than the 21st, it's my opinion it is completely unacceptable I should have to wait until Oct 30 to be concerned it hasn't shipped. I will not order from here again. I also requested they remove me from their e-mail list. I have since received 3 additional sales emails from them after my request. I'm considering reporting this company to the regulatory commission for commerce in MD for false advertising and harassment at this point.
Hello Melissa, thank you for your feedback! I am very sorry about the delay of the shipment. Our number one concern is customer satisfaction. The item purchase was a special event item which would've shipped on or before 10/21/2019. Unfortunately, it took the vendor a few days to have it delivered to our fulfillment center. At the time that you spoke to the Advocate, the jersey was being processed to ship to customer. You requested to cancel the order and was fully refunded back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. The two days shipping is a program ran through another company named Shoprunner. You would've had to have had signed up through their program if you haven't already done so to get the two days shipping and free return. A request to have the email address removed can take up to 24 to 48 hours. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Bought 2 jersey's one was good but my kittle jersey, the name and number on the back were not straight! They were sideways! Super disappointed! I'd give it zero stars but that's not an option!
Thank you so much for bringing this to our attention. This is unacceptable and we are working to ensure this is corrected for you. We are ready to offer a replacement and ask that you send the original defective product back to us. If you would like to proceed with this option or if you prefer a return for a refund in full. We can be reached via private message, email at customerfirst@fanatics.com or 24/7 via social media. Thank you, Deannaa.
EDIT: IT'S BETTER TO EMAIL THEM!
I've been trying to reach customer service for an hour. I want to either get a refund or an exchange so I can get a larger size. The order history on my account says I have no history, but the menu on the phone can detect that I ordered one item at the very end of November, which is also the item I need to exchange. This is very frustrating!
Hello Beverly, I do apologize for the inconvenience. I have reviewed your order and have sent you an email to the email address on the order. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
Wanted to return item per advertised and return amount was reduced $10.00 to receive a "return" shipping label. Major rip-off, and will never order from this site again. Kelly J
Hello Kelly, thank you for your feedback! I am very sorry about the new return policy. Our number one concern is customer satisfaction. Upon review of your order, the return fee has been waived. You can print out the return label and attach it to the package. The package can be dropped off at any local post office or FedEx Store. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered on November 20,2020 and it shows delivered on November 27,2020 at 1:46pm but there no package in my front door. Please sent me a replacement or a refund
We apologize for any inconvenience regarding your order. According to your tracking information the package was delivered to the address on your order. Before we proceed, please check with your neighbors for your package in case it was delivered to one of them by mistake. Thank you, Karmen
I ordered 3 items October 17th and each item was said to be shipped out within 5 business days, I received 2 out of the 3 items November 7th and still waiting for the 3rd item, that's a whole month and the order hasn't been shipped!
Hello Kevon, thank you for your feedback! We have reviewed your order and are so sorry for the lapse in shipping on the RGIII T-shirt! Upon review, it looks like this item got stuck in our system, and never dropped into the warehouse. We have now cancelled the unshipped item and refunded it - in addition to a significant credit being added to the account. Hopefully you are able to find another item that you like, and we ask that you please send us a private message including your new order number once you have placed it so we can put special attention on it. Thank you again! We value your business and are so sorry again for the frustration we have caused. Sincerely, Sarah B.
I ordered a hoodie on the website for my boyfriend and he tried it on and it didn't fit. I took the tag off because it was was a gift and I didn't want him to see how expensive it was. I sent the hoodie back, with the tag inside because I kept it in case of anything happening, and it's been over a month and I still haven't received a refund for my order. I WAS planning on getting my refund back (since they don't do exhchanges) and get the same hoodie for my boyfriend but I haven't gotten anything back and I don't know if I'll ever order from there again if they don't take care of this. I don't understand why I haven't revieved my refund but I understand why the ratings are so bad.
Hello Lauron,
Thank you for your feedback. We apologize that you have not yet received a refund for the item you returned.
As stated on the site, it can take 7-10 business days for us to receive the return, and once received up to 10 business days to process it. Upon review of your order we can confirm we received the item back in our warehouse on November 23,2015. Please allow until December 8,2015 for the refund to be issued back to your original form of payment.
We appreciate your patience and look forward to serving you again soon.
Sincerely,
Lauren E
Senior Fan Advocate
I placed an order for Xmas gifts on September 26 with a FULL ON GUARANTEE from a person in their customer service named Keisha Kent that they would definitely have an extended Xmas return policy. I am at day 92 of their regular policy to return 2 items out of 8 that I bought because they don't fit the recipients. I had to hold for 55 minutes, be put on hold 5 times, for them to dispute with me returning these two items. Despite what I was told by their customer service, they are saying that person shouldn't have told me that. So what they are saying is don't trust their people and believe me I will never trust this company again.
Hello John, I do apologize for the inconvenience. I have reviewed your order and have sent you an email to the email address on the order. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
Ten days ago ordered 2 NFL Jerseys for my grandchildren 2 day shipping to get them in time to wear the to school the Friday Prior to the Super Bowl and the day of the Super Bowl. Long story short I called Your Customer Service and was told they would overnight the package and it would get there Friday. Today, Saturday, called again to Customer Service and was told the package was "17 minutes away". Four hours later no package. Called again to your Customer Service and was told "the package was still "17 minutes away" but added "in a Fed Ex sorting facility". The package won't be delivered until Monday. AFTER the Super Bowl. Can't pick it up. Never mind the untruths about being told it would be overnighted and then then original 2 day shipping 10 ten days ago, but there are two grandchildren who won't have the jerseys for the Super Bowl.
Hi Kate. Thank you for reaching out regarding your experience. We are terribly sorry for the inconvenience and that the order was not received in time for your grandchildren. We were able locate your order and have processed an additional refund towards your purchase. Please allow 2 - 7 business days for the refund to be processed. Please let us know if we can help you further. Sincerely, Tina
Never ever order from these crooks. I order two jersey's in October for a Christmas gift. They were too small returned them In January and since after 30 days return policy they donated them to charity and took my 125.00. This is the worst place ever. Please DO NOT ORDER ANYTHING FROM THESE CROOKS!
Hello Rhonda,
Thank you for your feedback. We sincerely apologize that the items you sent back were rejected and donated to charity.
We would love to look into this for you, however, we will need your correct order number to further assist. We kindly ask that you private message us with this information so we may proceed with a proper resolution for you.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered my jersey on the Nov. 5th it has yet to arrive. This after I contacted customer service because the package was lost. Extremely disappointed never will i buy from this
Site again
Hello Milton,
Thank you for your feedback. We sincerely apologize that your original order was lost and that you have not yet received the replacement jersey.
Upon review of the order, we show the replacement left our facility on November 17th and according to FedEx tracking number, 74899998941663234444, is to be delivered to you today, November 24,2015.
We appreciate your patience and apologize for any inconvenience this has caused you. We value your business and would love the opportunity to make this up to you.
For the inconvenience we have processed a 10% refund back to your original form of payment. Please allow 2-10 business days for this money to reflect back in your bank account.
Please let us know if there is anything else we can assist you with.
Sincerely,
Lauren E
Senior Fan Advocate
I purchased the - Women's Dallas Cowboys Fanatics Branded Heather Gray Personalized Icon Name & Number Long Sleeve T-Shirt -- DO NOT purchase. The quality of the material is cheap cheap cheap - like a $5 T-shirt you would buy in a back alley. I called and advised the material made us itch and wanted to return and also the sizing is not correct. AT ALL. I looked at the size chart and bought accordingly - I wear an XL - I ordered a 2XL and it was too tight and, as previously stated, the material was itchy. So because I put a players name on the back of the shirt, it's not returnable.
Dont order from these guys. The customer service is rude and literally doesnt offer any information. They refuse to answer simple questions and will just hang up or ignore you.
HORRIBLE service! Ordered a gift guaranteed to be here by Christmas and just found out today (3 days BEFORE christmas Eve) that it won't even makeit by New Years!
NO RESOLUTION or any help when I called... would not even guarantee they could cancel the order? GO ELSEWHERE, unless you don't mind waiting 3 weeks+!
Gain trust and grow your business with customer reviews.
We offer a huge selection of NFL gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing NFL fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
http://insidenfl.nflshop.com/
Scott, we apologize for the inconvenience that you have been caused and we thank you for reaching out. We have waived the return label cost that was provided with the package slip, however, we have sent an email with an extra return label just in case. Once the item has been received and processed, a refund will be issued and you will be notified via email. Please accept our most sincerest apologies for this inconvenience. Sincerely, Chastity