NFL Shop

My friend bought me a jersey for Christmas, but it was too small so I had to return it. I ended up having to pay for the shipping to return it, as well as the shipping on the new jersey. After washing the jersey one time the numbering is peeling. I didn't even put it in the dryer. When I chatted with them they said it was past the 90 day return policy. I would not recommend anyone buying anything from this store. If this was something under $50 I could understand, but when you spend over $100 on an item of clothing you expect it to last longer than a year at least. Don't waste your money!

Unfortunately, I found this review site too late. I should have researched this company first. On September 2, I purchased two Packers shirts for a game coming up, and the shipping said it would be here within 7-10 days when I clicked purchase. I even paid $8.99 for shipping or something ridiculous. Now, the shirts are not going to be here until September 25, which is after the game. Just a terribly unreliable company.

Bought a fitted hat that was way too big. I wear this size all the time, so know that the sizing was wrong and product was poor quality. The return policy is to charge $9.99 for the return which is absurd for an online only business. After calling and talking to a person, they did waive the return fee, but the initial shipping and handling fees were not part of the refund...so I basically paid $8 to try on a hat that didn't fit. Likely the first and last time I order through this website.

Ordered a hoodie on November 27 for a Christmas gift. Website said guaranteed delivery by x-mas as well as standard 3-5 business days. On Dec 5 got an email that said expected delivery on Jan 8. According to the website there is no way to cancel the order (apparently you can only do that with certain items) so I guess I have to wait until it arrives and return it. That doesn't seem very efficient or "green" shipping something across country 2x. Very disappointing. Loved the hoodie itself but not my team so have to return it. Guess I have to find a new gift…

I bought the GBP personalized ear buds for my husband for Christmas & the case looks nice & I know he'll love them. It was also delivered 3 days earlier than expected. My only suggestion would be to find a way for your site to be accurate as it only shows processing but had already already received an email confirmation that the package was shipped & at the time when I received it(the package) it still showed processing. But I'm super happy with the way it looks.
Thank you so much,
Heather

I wish I had looked for reviews sooner. They refused to cancel my order when clearly it's not even being worked on yet! The shipping changed to the end of January now which is too late. When I asked to speak to a manager or supervisor, I was put on hold and then hung up on instead. This site is a total scam!

Shipped wrong size, had to return and asked to ensure correct before shipping replacement. You guessed it, shipped wrong size again! This took 1 month to receive replacement from original order. Asked for money back, I have to return their screw up for the 2nd time at my expense and wait another 2 weeks to get refund. Do not waste your time and money, find another source for the item you want

Just don't buy from them. The prices of their merchandise are way too high for the cheaply made jerseys you'll receive. Terrible quality and wrong sizes— large is huge!
Also, don't be fooled by their "return" policy of 90 days because they won't give you a return on "customized" merchandise but ALL their merchandise has to be "customized". SCAM OF A so called company!

I should have researched more on this site because purchasing. I've emailed them twice and never heard back from them. I can see how unreliable nfl shop is. Never order from them again. Very disappointed. It doesn't even deserve stars..

One month later I have not received a jersey my daughter wanted. Of coarse it's over priced crap but whatever. Confusing shipping/tracking and customer service. UPS shows as shipped and coming to our local PO then it leaves and goes 6 hours east to another PO. The PO shows awaiting product to ship. And the last story I got from NFL is it was out of stock so that's why. The NFL brand is tied to this circus, you would think they would care.

I am extremely disappointed in the customer service with nfl.com. I ordered a sweater for my husband for Christmas. It was listing as in stock and that it would be delivered before Christmas. I called customer service and will not do anything to help. They say my order will be processed and ready to ship on the 18th but they will not use faster shipping to ensure I get it in time for the holiday. Will never be ordering from this website again.

I bought a jersey thinking it would arrive in time for the superbowl but no luck. I purchased my jersey on 1/29 with 3 day shipping for an extra $16! Today is 2/8 and the jersey hasn't even shipped out yet. First and last time using NFLshop.com.

After ordering a Jersey with 2 day free shipping. Was given a tracking number and it was not delivered! After contacting them they said it was out of stock.i ask to cancel the order and they said they cant!. So after paying over $100 for an item i sit here with no item and no refund...wow just cant believe they are still in business.well off to the Better Business Bureau!

Being the ONLY place to buy an "official nfl jersey" they can charge all they want. And at $168 they do. But the quality is absolutely horrible! No raised numbers, no embroidery and the jersey material feels like polyester cheap. They also do NOT represent the real NFL jerseys. Don't waste your money. And if you add your name to the back, you're out of luck on being able to return.

I was charged a $19 refund. Sweatshirt was mis shaped so after paying to return it they charged me $19 extra? DO NOT order from this company. I'm shocked with all these reviews that I found too late… I'm shocked the credit card companies allow them to do business

I bought a 4 items (panthers shirt, ravens hat, ravens towel, and eagles golf club heads) almost 3 months ago. The shirt was for a draft party i was attending which obviously did not arrive on time. The shirt, hat, and towel got lost in the mail, which it also shows on the tracking information. I kept trying to get through to online agents and was always told they were all busy. Finally i was able to get through to an online agent and they did not help me. Multiple months later still not having my products i called in, which took about 15 minutes to finally get through. Not getting these items ruined my draft party plans and now golf season is over so i cannot use the towel/hat which i had planning to. I have still have not gotten my money back. I will definitely not recommend anyone to buy from this shop.

Ordered mid August - finally received in November.

I ordered a product on 11/23. It was supposed to have 3-7 day shipping. Here we are 9 days later and my items haven't shipped. When I look into it on the website it shows estimated delivery 12/15. What about that is 3-7 days? It better be here before Christmas or I'm disputing the charge with my vredit card company. Hell I may do that anyways. Don't buy from them. Their integrity is as bad as the actual NFL and the quality has gone way downhill over the past few years.

Make sure you read all the details of a return. You have to pay $9.99 to "print out a label" if you need to return anything. It cost me $9 just to return something and that was with me doing an online credit. If I had wanted my money back it would have cost me about $19. That's insane considering I can do free returns all day long through Amazon. My bad for not reading but this will be my last order because we all know sizes vary and I'm not gambling $19 on finding out.

Tried to buy some shirts for game day at the stadium 2 weeks ahead of time. They kept pushing back the shipping date. Now it won't arrive in time. There are plenty of sites that can ship fast. These guys can't. Don't waste your time.

Placed my order in august for hubby's September birthday. It's now October and I just received an email they cancelled my order. How does a business run out of jerseys? Or change their mind? Never again will I shop with them.

I always order on-line every year the Salute to Service collections come out. It seems that this year's is a bit more cheaper... loved the bold American flag on the side 2 year's ago... this year small & not bold. But always comfortable gear when ordered.

Said free shipping and then showed the total without shipping only to find they charged me an additional 16 bucks to ship a single T-shirt to Nebraska. Shipping is taking forever as well. Went to cancel order and only going to refund me 27 dollars out of the 55 dollar charge. These guys are crooked.

I ordered a jersey from them and when it came it was too small. Being that it was for Christmas I ordered a larger size right away. When I returned the first one they put it on a gift card instead of my credit card I used. Realizing this I called and they would not reverse it to my credit card. The default must have been the gift card instead of the original credit card. Sucks