NFL Shop

I placed an order for a Broncos Manning t-shirt on Monday. The item said "this item ships WITHIN 2 business days". So, it's Monday, right? Should ship by Wednesday, and if I pay $15.95 for expedited 2 day delivery, it should arrive to me Friday and no later than Saturday. Right? WRONG! I received notice that my item shipped today, yet when I pull up the tracking info, it says it shipped "ground" and is set to arrive Monday. I contact customer support online, she was unable to contact the shipping company because she says she is chat only and has no access to a phone, but if I'd like to contact customer service directly, she gave me their number. She did however say that she would refund me my shipping costs, so I did take that. I also told her that I would not have ordered this shirt ($60 for a t-shirt!) if I was not going to be able to wear it for Super Bowl. She tells me that I will be able to return it for a refund if it arrives to me too late. I now call customer service. This guy says that the day I ordered it does not count as business day and the shipping label was created today, but it did not ship today and does not count towards a shipping day. He also said that Saturday is not included as a shipping day, so technically, if my order officially ships tomorrow, then Monday will be the 2 day delivery day. This company uses LaserShip to ship it's orders. Have you ever heard of this company? I haven't! Every other delivery and shipping service I know of (UPS, USPS & Fed-Ex) all count Saturday and sometimes even Sunday as a delivery business day. Why would I assume that would not be included? He also told me that since I customized my shirt to a Manning shirt, that it was nonrefundable, nonreturnable. He gave me a $10 credit on my account to go towards my next order. So now, I have paid $60 for a t-shirt that appeared to get delivered within 4 days based on their website verbage, but in reality will get to me 8 days later. I also have a $10 credit towards an order that I will never ever place in the future. They don't show anywhere that they use this so-called LaserShip shipping company and if you google the company, it has HORRIBLE reviews. I will personally never order from this deceptive site again.

So the day The Super Bowl was played, I ordered a Bucs jersey with an estimated delivery time of BLOODY APRIL. I said whatever, I'll get over it EVEN THOUGH I PAID FOR EXPEDITED SHIPPING. DID NOT RECIVE A REFUND FOR THE SHIPPING AND HERE WE ARE ON APRIL17th and guess what everyone... STILL NO JERSEY BUT INSTEAD IT GETS BETTER. I JUST RECEIVED ANOTHER EMAIL SAYING THEY CANT GET IN CONTACT WITH THE MANUFACTURER... And there are no customer service people to talk to because of "Covid" but last I checked you didn't have to be in a covid filled room to answer a phone from your house. People have been working remotely for a while now. The covid excuses have got to end soon. But anywho where the $#*! is my jersey, your guess is as good as mine. I want my 130$ back and to be compensated for my disappointing wait on "EXPEDITED SHIPPING". WILL NEVER ODER FROM THIS PATHETIC EXCUSE OF A SCAM AGAIN. PS THE HAT I RECEIVED LOOKED LIKE $#*! TOO AND THE TOWEL IS ALREADY FRAYING. PATHETIC FALSE CLAIMA OF BEING THE BEAT AND GETTING THE MOST "authentic gear". $#*! Walmart ha better quality than the garage you supply. Gtfoh.

I had received a 20% off coupon with madden 18. I went to use it on there website but would only take 20% off a Nike shirt with limited quantities(which was the one thing it said it excluded) I then called them and they told me the jersey I ordered wasn't included cause they have someone else make it (but it's official) after I made a stink about it they gave me the 20% off. Five minutes later I received an email which showed my purchases and they ordered the wrong hoodie (which I explained to the rep for a good three minutes). I then called them back and was informed I needed to make another transaction cause they couldn't change the numbers. So I did that and the next rep tried tricking me into not getting my 20% off or the free shipping I then had to get a supervisor on the phone we got it straightened out but they held my money for 2 days for their mistake. When talking with 2 reps and a supervisor no one told me I had the potential of waiting for my items to ship due to hurricane Irma (They just wanted a sale). 4 days later I called them to check the status and they said it hasn't shipped because of the hurricane. I then asked why I wasn't told and they said they didn't know it was coming even though the nfl had canceled a game 3 days before I placed my order. I told them I wanted next day air they gave me 2 business day shipping. FedEx gave it a tracking number Friday yet I guess Friday didn't count and FedEx runs Saturday but that doesn't count. Then we come to Monday and my items were at my local FedEx but I couldn't go pick them up because the nfl shop put a hold on my property so i couldn't pick it up. First time in my life I wasn't able to pick up the items I payed for because I guess somehow the shippers still have the rights even though I paid for them and they are no longer nfl property. The only thing official about the nfl shop is officially over priced with officially the worst service I've ever received. There are plenty of sites to order from or local stores I'd pick them over nfl shop from here on out

I used them for the first time Never again was giving 3 different delivery dates So the Birthday NFL sweatshirt would come after his birthday

Order # 20-**************

Sent an email to *******@nflshop.com, but this was the AUTO response. So here we are, AGAIN... :( I already CALLED customer service. They were about as much help an infant trying to map out directions.

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Subject
Damaged Jersey
Customer By CSS Email (Clint Taylor) (05/22/2018 10:00 PM)
Hi there,

My name is Clint Taylor. Order # 20-**************. I ordered a Jacksonville Jaguars jersey in white, and it has shown up with all sorts of markings.

It's a #27 Leonard Fournette. Jaguars have just changed their jersey style. Which is why I ordered this one as I like the old style better. I've already spoken to customer service on the phone. All they want to offer is a refund. Not including my shipping costs. For YOUR mistake. All I want is a white Leonard Fournette, the old style. I shouldnt have to waste my time running around ect. When its your fault. I order sneakers on a regular basis from a company called GOAT. When you receive a package of goods. It has a letter stating the person who has checked over your items to make sure they are up to par. This would also let the vendor track the employee who made the mistake. Hence, less mistakes. NFL is huge, how does a compnay so big not have better policies in place. This is terrible. I had to go to site jabber last year for another issue. Please dont make me take this public again. I'm infuriated. I expect nothing less than a NEW Jersey sent at your cost. One without scratches on the numbers, a brown stain by the number 2 on the left. And black specs on the front. Not to mention another scratch on the left shoulder. The jersey was sealed in 2 plastic packages. Yet when i opened it. It looks like the jersey was picked out of a lost and found... I've already spent far too much time on this matter.
Correct it.

Doreen was so helpful and very quick to resolve the issue and had the replacement item sent out ASAP.

Will i receive an email once my return was received and when my refund is being processed?

I am updating my review to more accurately reflect the experience I had with the company as opposed to issue I had with the product itself.
I changed the title of the review to a saying that always stuck with me from my time in retail. There are many different places that sell the same things. The only way to stand out and break through the "white noise" is the provide a world class experience.
I received a helmet as a gift for Christmas from my wife. Sadly, it arrived damaged in such a way that I couldn't display it.
I contacted the company and they sent a replacement. Sadly this was also damaged. I won't lie, I was pretty frustrated.
I know the nflshop doesn't make the helmets. I know they don't transport them. However, they were my only point of contact so I reached out again.
Many companies would say "sorry for the issue" "here's your money back" "best of luck in the future". Not this company. I spoke with numerous individuals who bent over backwards to ensure that my situation was not just resolved, but resolved to my satisfaction.
It would have been much easier for nflshop to refund my order and advise that I place it elsewhere. It would have been much cheaper for them also. They didn't take the easy way out. They stayed in communication with me each step of the way and made sure that I was happy with the ultimate resolution.
I can honestly say that you would believe I was in charge of a large corporate account with the level of care that I received. I truly don't believe that I could feel any more valued as a customer after this entire experience.
If this review comes off as advertising, it is. I am so thankful for each person that I interacted with and what they did to fix my issue. I will gladly recommend this company to anyone I have the opportunity to. They don't make the shirts, helmets, banners, etc. Neither I, nor they, can guarantee that you won't have an issue with the product you receive. That's just life when dealing with mass production. What is guaranteed is that, if a problem occurs, this company will do whatever is needed (in my case, even above and beyond that) to ensure they have a satisfied customer. That's really all you can ask for from a company and it's more than most provide. Thank you again.

HORRIBLE CUSTOMER SERVICE ITEMS CANCELED WITHOUT BEING NOTIFIED AND HUNG UP ON WHEN ASKING FOR A MANAGER WITH CUSTOMER SERVICE!

Ordered over $100 worth in items for Christmas at the beginning of November just to have 2day shipping turn into a month long shipping. And numerous items canceled without being notified. What kind of site a) sells items NOT IN STOCK. B) cancels and doesn't let the customer know c) offers 2 day shipping but customer doesn't receive items that weren't canceled without being notified till nearly a month later d) and the cherry on the cake? When you call customer service they are unhelpful, rude and hang up on you...
BOTTOM LINE: DO NOT WASTE YOUR MONEY HERE!

***WITHIN A HOUR OF LEAVING THIS REVIEW A EXEC SERVICE AGENT CONTACTED ME TO MAKE THINGS RIGHT... i appreciate this... but unfortunately as i told her. I am 90% positive i will not be shopping with their site again based on this horrific experiance, she assured me she will be bringing up the calls of the agents i spoke with to hear how i was treated. I appreciate the service i recieved after i wrote this review. I just wish when u contacted them their service was as good as after i wrote this review. ***

Just like someone who wrote a review before me said, I would rate this company a ZERO if I could. Anyone who knows me knows that it takes a lot to get me upset.

So I ordered a jersey for my bf's birthday present. I ordered it more than three weeks before I would need it and figured that would be enough time... Two weeks later I hear nothing about my jersey order so I contacted their customer service. Their customer service said they had cancelled my order ten business days ago yet no one had notified me of this. As a consolation they gave me $10 store credit (which I have yet to see). My order was also still listed in my account as NEW and not cancelled.

They told me it went out of stock and they weren't sure when it would come back in stock so they went ahead and cancelled it. That's 100% fine, but why would no one bother to contact me or update the order status in my account? I had about eight emails back and forth between me and their customer service and they just dodged the question saying we're sorry and try to provide you with the best customer service possible. Really guys? You actually tried?

Finally when I demanded an answer, they claimed to have sent me an email. I triple checked my email account and found nothing. If they had really been up to date and contacted me 1) I would've known and 2) you should update my account and 3) why is the exact jersey I ordered, in the size I ordered still listed as in-stock on your website?

Hmm sounds to me like they just wanted to shut me up. Thanks for lying to me =)

In the end they offered me $20 in store credit (which I have yet to see) only because I told them I had to pay for express delivery from another store due to their inability to inform me they had cancelled my order. Thanks NFL shop, you're so generous considering that I told you I had to pay $40 to get express delivery from Sports Authority. I'm glad you're willing to be so generous and give me a $20 credit when your own express shipping costs $32.99.

In the end I have no jersey, they ignored my last email and I'm down $40 more than I should have been and am left with empty promises of $20 store credit that I don't even want. I will NEVER order anything from them ever again.

If you're interested in purchasing jerseys, I recommend going straight to Nike. Their customer service is awesome, they have everything in stock, and they're so quick to fill your order =) I plan on avoiding the NFL Shop for the rest of my life and have already begun letting every single person I know that the NFL Shop deserves no one's business.

I ordered a jersey and I would like the tracking information. Order #*******428.

After my horrible experience with NFLSHOP.COM and not being informed of when I would receive my order 45 days after I was supposed to... to make things even worse I call in to check yet again for the status of my order and was informed that ANTHONECIA a customer support person CANCELLED my order WITHOUT me even telling her to. When we spoke two weeks before that she randomly said "ok you'll be receiving your refunded amount in 8-10 business days" etc etc, completely shocked and surprised I responded, "what do you mean you cancelled my order? I never told you to cancel my order what are you talking about" she say there for a few seconds not saying a word and was like "oh um I can print a ticket and stop the cancellation" I questioned her several times and she reassured me that my order would not be cancelled and I would still maintain my place in line for my item. Well now MICHAEL is telling me once an order is cancelled there is NO way to undo it. So not only did ANTHONECIA CANCEL my order WITHOUT authorization, she then LIED to me and promised my order would not be cancelled. MICHAEL a supervisor proceeds to tell me I can just order something else... I don't want a different item I want the item I paid for and was guaranteed delivery by OCTOBER 13! Now I can't even place another order because they don't have what I want in stock... hmmm sounds like I will NEVER order from this AWFUL, DECIEVING, LYING, UNPROFESSIONAL place again. Don't worry I have been spreading the word and have many ppl on board with me to never order from this shop for any NFL needs. Fans will not be treated well, nor will they ever get their item.

I order a Hoodie on 11/19... paid for 2 day shipping so I was supposed to get it on the 22nd... had to have refund because discount code did not go through... received email that ordered was delayed so I waited to see if another email would come through in a couple days... nothing... had to get 2nd refund because I didn't get order when it was promised and I paid for expedited shipping... used online chat and reps could tell me absolutely nothing besides that there was a hold up on it being shipped... called actual customer service line and was told that they no longer had the XL I had ordered so I would have to re-order the hoodie and they would refund me the price and have it shipped as soon as possible... had to go down a size and have ANOTHER REFUND because they charged me for the shipping that I was told I wouldn't have to pay for... still waiting on refund for second purchase of same hoodie... called them today to be told that no refund was put in for the price of the hoodie and THAT THEY HAD NO SIZES AVAILABLE TO ORDER... so if I hadn't called I would be sitting around waiting on a hoodie that was going to show up whenever they felt like letting people know it was on its way AND A FOURTH REFUND that was obviously never going to come... this is the most unprofessional website I have EVER had to deal with... so I am now waiting on 2 refunds for the 2 times I had to pay for the same order... ABSOLUTLY RIDICULOUS! And half the time could not understand the customer service rep on the phone because their accent was so thick and I was left on hold for almost 20 minutes... DISGUSTED!

I'm not going into my issue with them but if you know what I know you will not make that order.

We had an order mix up on my part and and the company fixed the issue immediately!

After reading all these reviews after the fact I'm a little worried. Are the legit Jersey's?

Easy navigation of website; and super professional and courteous service representatives.

Contact person Erin(sp?)very profession and helpful.

Horrible customer service experience¡!¡¡!¡!