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NFL Shop has a rating of 1.3 stars from 939 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NFL Shop most frequently mention customer service, business days, and day shipping problems. NFL Shop ranks 157th among Football sites.
This company responds to reviews on average within 2 days
I placed an order all at 1 time received 1 item.now the date to receive the rest have changed twice to span until the 14th.fanatics is 1 day promised. That day delivered.all the told me was.well once u receive it we will waive the fee to return it.duhhh who returns what they wait for.useless customer service which makes it a useless company...UPDATE...I don't know who did what but all items arrived today.no company is perfect but I COMMEND WHOEVER STEPPED IN.i don't trust computers but the customer service staff EARNED MY FUTURE BUISINESS.
I ordered Ravens jersey, the website stated it will ship out within 3 business days, still no jersey and the game is on the 21st. Customer service sucks no help they blame it on the warehouse and they tell you the same information from the tracking screen. I'm beyond pissed right now. Only thing they offer is refund partial shipping back. If I could give them zero stars I would have
My father and I tried 3 cards each and about 10mins after we order it gives us a generic cancellation message. No other site has given me this error. Not sure what they are trying to validate. Happens when I use paypal too which they shouldn't have to validate a damn thing since Paypal already did it.
Now this is really one of the ONLY places you should be shopping for Officially Licensed NFL Merchandise. I'm sure that once in a great while there might be a "deal" somewhere out there, but for me it has never been worth the risk to save a few miserable dollars.
This site is the NFL's Official site. It has all the jerseys, caps and other apparel and accessories that I like to buy. For myself and for gifts. You can even buy a Gift Card to the site if you don't know exactly what your gift recipient would like. I have had great success shopping their outlet area and closeouts too!
Excellent customer service, prompt shipping with tracking, I recommend them for all things NFL.
I ordered for the first time and got the jersey ripped on neck line and shoulder, and the threading on front of jersey was comming apart
Tip for consumers:
The chat on the nfl shop is useless there is no love representative no phone number to call anyone or email address.
Products used:
I returned my order and am still awaiting for refund
We are Seattle Seahawks fans and ordered over $200 worth of shirts and hats immediately after the Conference Championship Game. It has been 10 days, and we have received 4 hats! None of the 7 shirts have arrived. One item (scheduled to ship in 2-4 days) has yet to be shipped. We called and the rep. Said, "I am so sorry, your order got bumped... yada, yada, yada". I could have purchased all of the items at the local Sports Authority the day after the game! They have terrible customer service. Do not get involved with this online merchant. It has been a lesson in frustration!
I will never again order anything from this place. On the site it said free shipping with orders over $30, well that's a big lie! And these folks seriously need to check the sizes! XL is really a XS! I tried contacting customer service and explain the shipping fee issue and it made no sense what they said! Lesson learned. Do not buy from these jokesters!
Was my first time and was really impressed had the pleasure of speaking with NFL customer service in FL. With both Alexis and her Supervisor Robin. They explain everything to me. Went above and beyond to make sure I was satisfied. I will ordering more Patriot gear in the future.:-)
Hello Renee K. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Darren.
Item was supposed to be here 12/23 or it was free. Item never arrived and FedEx says it will be here the 12/27. So I was told when I made purchase it will be a full refund if not here by Christmas but now NFLShop says no only up to $65 is refunded. Horrible service and waited over 30 min on phone 2 separate times because first guy didn't wanna give me my refund then started telling me all the orders they got in the entire year like I'm supposed to feel bad for them they can't keep up with orders.
Hello Joseph, thank you for your feedback. We are sorry that FedEx failed to deliver the package to you by 12/23 as promised. We do see that the package was marked as delivered on 12/24 - we are happy to see it was at least received before the holiday. Our systems do show that you have been provided with a refund for $65 per our GTGT program guidelines. Although the item was received before Christmas, we will honor our commitment and it will be our pleasure to do so. Please let us know if there is anything else we can do to make this right. Sincerely, Sarah B.
I wished I'd looked into all of this prior to purchasing a Conference shirt. I doubt I'll see it before the Super Bowl, altho the rep said it would ship before Friday (it is Wednesday). When I asked her for a tracking number she was all 'oh it's still processing so I don't have that information'.
If it's still being processed, how am I going to get it in 2 days?
Color me chump.
Hello Barbara,
Thank you for your feedback. We sincerely apologize for the delay with the shipment of your most recent order with us.
Upon review of the order, we do show that the expected ship date for this item is now Monday, January 8,2016. We realize this is not satisfactory and apologize that we dropped the ball with this order.
At this time we have processed a 40% refund along with a refund of $5.99 that was originally paid for shipping back to your original form of payment for the delay. You will see this money within 2-10 business days. If you no longer wish to keep the order please send us a private message and we will cancel it for you.
We value your business and hope you will allow us the opportunity to serve you again soon.
Sincerely,
Lauren E
Senior Fan Advocate
I had ordered some apparel for my son for the football season, not only did it take them over two weeks to actually ship my package but it took over a month for it to actually arrive in my mailbox. When I called customer service they were no help in regards to their slow service and was not willing to work with me as the customer. Not only that. When I finally did receive my package, the 20-% Coupon that was placed in the package had been expired for over a month? Congratulations. Never again will I purchase anything from NFLShop.com
Hello Cody, we are truly and deeply sorry for the experience you received from our company. We want to make it right! Please private message us for further assistance. Thanks, Deannaa.
Ordered kids larges for Christmas and they were huge. Had my wife try the items on and they fit her (She wears a womens medium). Asked if I could exchange and they said I could return and reorder. The problem is that everything is now full price. Told customer service rep they had quite the scam going and she hung up on me. I will not be reordering and will return the whole order to these scammers. Also was promised a certain delivery date and as the date approached the date of delivery kept changing. It was delivered in time for Christmas, but over a week from promised date.
Hello Bill, thank you for your feedback! I am very sorry that the item didn't fit. Our number one concern is customer satisfaction. I would be more than happy to further assist you with this order. If you can please private message, I can help with trying to get this situation resolved. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
This shop had shipped my order internationally without tracking. Though it's said about tracking option on their site, but while making an order it was impossible to know that it will be sent without tracking.
Knowing how slow the post service works in my country, I just waited for my parcel.
Now, after chatting with their assistant, I am absolutely disappointed, because they can't make a request to find the parcel. And they can't resend these items, and they even can't return money! They can nothing after 90 days, and I asked for help few days later :( And it was said that I should find this information somewhere at their site.
Now I received no help and lost my money. There were lots of apologies instead - nice :(
Hello Anna, We are sincerely sorry for your experience. We have reviewed your order although it is outside of the return processing timeframe. We have issued a refund for the order. Please allow 2-7 business days for the refund to reflect.
Sincerely Deidre
I sent my return back on 12/26 its not almost a month later and still nothing no email no call no nothing. Why any I get a refund for something u guys shipped damaged. I dont recommend anyone shopping here. This was my first and last time
Hello Shantel,
Thank you for your feedback. We sincerely apologize that you have not yet received an email confirmation in regards to the items you returned.
Upon review of both orders, we show you have been refunded in full as of January 18,2016. Please be advised it can take anywhere from 2-10 business days for this money to reflect back in your bank account.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
After some general back and forth, I have received my full refund (less shipping as expected), and can reorder sizing. Good product, mediocre customer service but received what owed. Would order again, concious of sizing. Be aware of sizing. All else beauty! Thanks NFL.CA!
Hello Chad, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I placed my first 3 orders last week. The first 2 arrived within 2 days and were perfect! I was so happy! Then the second order arrived two days later (in 2 pieces as expected). The "customized" sweater I ordered (Tom Brady #12, selected from a drop down menu on the site) was a large and was the exact same Brand as the previous order. There is NO WAY this sweater was a large. I couldn't get it on! I checked the label and 1 large was made in China (fit) and the other large was made in Mexico (doesn't fit). I called the customer service number (Florida) and spoke to A. J. and explained my situation. She said there are normally no returns on "customized items", but due to the circumstance and it was a manufacturer directly shipped item, it could be done and I would receive my shipping label to return within 3 days. She was very helpful. Instead, this morning I received an email stating that if I tried to return this product, no refund would be given and it would be donated to charity! I don't even want a refund, I want a bigger size! This was close to a $100 sweater with tax and shipping. Review would definitely be upgraded pending this issue. Please help!
Ordered a Travis Kelce Super Bowl Jersey at the beginning of February. Received it yesterday finally and the logo on the right sleeve was melted together, red ink/dye stains on the back and the collar in the back was burned almost flat. Logos, lettering and numbers are what you would expect from a mall T-shirt store back in the 80's. Over 100 dollars for a jersey that isn't anywhere close to the quality of even a high schooler l team jersey.
Never again. Worst shipping and product I've ever seen.
Hello Toney, thank you for your feedback! I am very sorry that the item was received damaged. Our number one concern is customer satisfaction. Unfortunately, the item is considered to be a special event item and is currently sold out. Once the items are completely sold out they will not be restocked on our site. I have waived and emailed you a return label to send the item back for a refund. You can print out the label and attach it to the package. The package can be dropped off at any local post office or FedEx Store. If you have any further question, please private message me for assistance. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a Jacksonville Jaguars tee shirt for my son on December 15th, money was taken from my account the same day. No confirmation email was received as the web site indicated it would be. As of today, I have received nothing, nor even responses to emails I have sent them. My login tells me they are processing my order, but nothing.
Please don't make the same mistake I did. Will be contacting Trading Standards to ask them to look into this company, to see if I can get my money back.
Hello Mark,
Thank you for your feedback. We sincerely apologize for the inconvenience regarding your most recent order.
Unfortunately the order number provided is not consistent with our order number format.
Please send us a private message with the email used to place the order, the billing address and your first and last name so we may search our system.
Sincerely,
Lauren E
Senior Fan Advocate
I am very pleased how nflshop.com handled this situation about my complaint on misleading sales and promotions. nflshop.com handled this misunderstanding professionally and contacted me immediately. Thank you nflshop.com for your wonderful customer service and I am thrilled to place my next order. I received my jersey today and I have to say the quality is amazing. Once again thank you very much and I highly recommend nflshop.com, because of their great quality and awesome customer service.
Hello Ricky, Thank you for your feedback. We truly apologize for the frustration you experienced. Unfortunately, it is our policy to accept only one coupon per order. We understand that you feel mislead and we truly do apologize for that. As a courtesy we have refunded the shipping on your order, per your request. We have also added a credit to your account to use towards a future purchase. We hope you will give us another opportunity to serve you! Please let us know if there is anything else we can do for you and we would be happy to help.
I order a bears hat that came in with the logo sideways. My sweater has a bears logo that is wash out almost like if someone burn it with a iron. After trying to reach out I see that there is a return fee. Anyways stay away from this place and I sure will too bad that I was taken for $100 dollars. If you want to buy real gear just pay the full price instore I notice that Macys now sells NFL gear. I'm sure one day someone will have enough money to take this website/company down.
Tip for consumers:
It’s fake
Products used:
None
We do appreciate your feedback and I would like to apologize for how your item arrived. As long as this item is still in stock we can send a replacement to you at no cost! We will be more than happy to help you with the return of your item. The return fee is typically assessed when sending a product back but if it is an issue on our behalf that fee is always removed. Reach out to us at Customerfirst@fanatics.com so we can discuss this and make this right for you.
- Ciarra.
I ordered 3 items on Jan 23,1 was to ship in 2-3 days and the other 2 by 2/1 as they were preorder. 1 shipped and one is no where to be found, neither will be here before the Superbowl and customer service was quick to point out the shipping was my fault due too choosing the free shipping offered and it was stated several times in the order. This company is an embarrassment to all retail and will never use or refer them again.
Hello Kevin. We do apologize for any trouble this causes you. We have reviewed your order and we do see that both items are estimated to be delivered today. If you do not receive your packages please do not hesitate to reach back out and we would be happy to offer further assistance. Sincerely, Cayla J.
I ordered my desired merchandise. Moments later I was sent an email stating that the merchandise would be delivered after the Super Bowl game. Denote the shipping date on photo. I phoned as well as emailed to stop shipment of the requested merchandise. I contacted my bank to reverse the charges for the transaction. My bank reversed the charges.
After the Super Bowl game I received some merchandise, " that was not remotely like my requested merchandise. I then contacted nflshop.com, I instructed to print a return label, then take merchandise to Fedex or they will recharge my card.
Tip for consumers:
Do not use this site.
Products used:
None
We apologize for your experience. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review. Thank you, Maribell
I ordered a SuperBowl jersey with 2 day shipping. The NFL site says it will ship no later than Feb 11. However it does not say that it will not ship sooner assuming that I paid for express shipping. Two days later it hasn't even shipped. The customer service rep I asked about it basically treated me like i wasn't smart enough to read and clearly was just reading off a book and was beyond useless. It is now 2 days to the Superbowl and I just ordered a Jersey that will be here tomorrow. There are so many other companies that are willing to fulfill their orders in a timely manner don't even waste your time with these pricks.
Tip for consumers:
There are more than a few better vendors. NFLShop cares about the fans about as much as Roger Goodell.
Hello Corey,
Thank you for your feedback. We sincerely apologize that the item you purchased did not ship out within the time frame that you had expected.
Upon review of the order, we do show that the item had a special ship date of no later than February 11,2016. Unfortunately the shipping method you select has no influence over the time required to process the item.
We value your business and hope to serve you again soon. For the inconvenience we have issued a promotional credit to your account that can be used at any time towards a future purchase with us. We have sent you a private message at this time with the login information.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
My order was placed on 12/01/2015 for two jerseys. After two weeks with no update or jerseys I decided it was time to email. After maybe a week with no response I emailed again, finally getting one tracking number which stated it was delivered. Yay! Went to mailbox, my package was there. Opened it, only ONE jersey. So I decided to email the same lady who emailed me in the first place on 12/20 and still have not received an email back. Where is my second jersey? Payment went through auccefully for both jersey, got one but missing another. These are Christmas present, I ordered in advance so they would be here in time. Please advise immediately, thank you in advance.
Hello Tiana. Thanks for your feedback. Unfortunately, the order number you have provided in your post does not belong to us. Please provide us with the correct order number and we will be happy to assist you. Sincerely, Karmen
Tried to purchase a hoodie advertising free next shipping and nflsave25 20%. When you purchase online it automatically charges 15 dollars for shipping. They double charged me and I'm told too late to cancel. I get 10 refund for the supposed free shipping which is no longer next day but standard. Buyer beware!
Products used:
Advertising free next day shipping but automatically charges
* NFL Shop attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Paid for 2 day shipping but have yet to receive a jersey order 9 days later. Have complained but no response. Automated customer service line only, probably because they get too many complaints. If my credit card is charged for 2 day shipping I will be reporting them to the BBB.
I ordered 2 Dallas Cowboy shirts for my grandsons to wear on game days. I went to track the order and they shipped it to an old address of mine, and it is NOT where I requested the order to ship to. In fact, the default shipping address on my account is my current address in Texas. They shipped it to arkansas to an old address where there's no mailbox, no home. Just 3 empty acres. I first spoke with someone via chat but they were no help, so I called. I was informed when the company receives my pkg back, I will receive a refund. If they don't receive the pkg back, I guess I've just lost $45. They refunded $4.99 for the shipping which will take 2-7 business days to receive back. Like $4.99 is really going to make a huge difference in my account! Lol I wish I would've read the reviews before purchasing from this company. It would've saved me $ and stress too!
* NFL Shop attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Everything about the transaction was wrong and misleading - charged more than quoted, told there would be no additional duty or exchange rate add ons... wrong, wrong, wrong. And xl is equal to xxxl in any other brand. And colour is wrong.
Return policy/process makes it pointless - throwing good money after bad.
Hello Brad. Thanks for your feedback. We apologize for the difference in order totals. That is due to the exchange rate. All prices on the website are in USD. We have a return hub in Canada for you to return the item to. We will issue a refund once we receive the returned item. The return address is:
Fanatics Retail Group Returns
4240 Harvester Road, Unit 2
Burlington, ON L7L0E8
If you should need further assistance, please do not hesitate to contact us. Sincerely, Karmen
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We offer a huge selection of NFL gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing NFL fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
http://insidenfl.nflshop.com/
I apologize that you are having hardship with placing your order. When an order needs additional information for verification, you will need to speak with our Fan Protection department. I apologize for the inconvenience this has caused. Our Fan Protection department can be reached at 1-855-222-2564, Sun-Sat 8am-8pm ET. International customers can reach us at +1-904-383-3632.
-Mariah