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NFL Shop has a rating of 1.3 stars from 939 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NFL Shop most frequently mention customer service, business days, and day shipping problems. NFL Shop ranks 157th among Football sites.
This company responds to reviews on average within 2 days
I placed an order all at 1 time received 1 item.now the date to receive the rest have changed twice to span until the 14th.fanatics is 1 day promised. That day delivered.all the told me was.well once u receive it we will waive the fee to return it.duhhh who returns what they wait for.useless customer service which makes it a useless company...UPDATE...I don't know who did what but all items arrived today.no company is perfect but I COMMEND WHOEVER STEPPED IN.i don't trust computers but the customer service staff EARNED MY FUTURE BUISINESS.
I ordered Ravens jersey, the website stated it will ship out within 3 business days, still no jersey and the game is on the 21st. Customer service sucks no help they blame it on the warehouse and they tell you the same information from the tracking screen. I'm beyond pissed right now. Only thing they offer is refund partial shipping back. If I could give them zero stars I would have
Ordered 8 Buffalo Bills cornhole bags with carrying case a month ago. Never received a order confirmation email which I found was strange but kept utilizing the tracking system on their site and it appeared they were on their way. Order was placed August 9th and estimated delivery was August 26. Come August 26th nothing arrived and the site tracker still said "processing". After some searching for their customer service number I contacted them this morning September 3rd and the automated voice recording stated my order had been cancelled and a refund would be sent in 10 business days from date of cancellation. Again, I was never alerted that they had cancelled my order and here we are a month later and still no refund. Terrible customer service practices and terrible confirmation/cancellation practices. I will not be using this site again and have placed a new order through Amazon for the same product. I don't know how to proceed to get my $65 back but this site is a scam.
I ordered face mask the end of March or beginning of April. It says it won't be delivered until June 25th. When I try to check my account with my email it says I don't have an account. Have talked to the stupid bot but can never speak to a human to fix the email issue.
Thank you for reaching out to us. We certainly apologize for the confusion and inconvenience regarding the processing and shipping date. The item purchased is a pre-sell item and have scheduled ship dates. The shipping dates are provided by the manufacturer and stated under each items description upon purchase. If the item is received sooner, it will be shipped immediately. Your item could certainly ship prior to June 25th. Additionally, we have refunded your shipping charges back to you and you will see the refund within 2-7 business days back to your original form of payment. Thank you, Edmond.
On my birthday, November 27, I placed an order for an Emmanuel Sanders jersey. Was told it would ship in 4 days. When I hadn't, I contacted customer service. Said the website was just behind and it probably already shipped. Ok. Then received an email saying my order was delayed and they had no idea when I would get it. My credit card was charged! I contacted them via chat and they said they could not cancel it. I called, and they said my jersey was out of stock. So they were just going to take my money and never tell me? They said they would cancel it and I would receive a refund. I did not receive an email from them. I will NEVER order from these people again.
Fedex tracking for all 3 packages says delivered with a timestamp. I live in a luxury high rise that does not lose packages and it was clearly not delivered. On nfl website it says shipped. Talk to customer service and they gave a $40 refund... out of $520... wtf? This company needs to be sued and shut down by the BBB. Absolutely disgusting and incompetent company, always losing packages
Hello Jessica, thank you for your feedback! I am very sorry that you haven received your packages. Our number one concern is customer satisfaction. Upon review, the packages were returned to our warehouse as undeliverable on 11/6/2020 to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered 2 items on Dec. 6th and they were shipped using Lasership delivery service which has the WORST ratings I've ever seen. The site finally stated they were delivered yesterday, 12/18 at my front door at 8:54 am. I have cameras outside my door and no shipment was made. Canno get an answer from deivery company and no one at your shop has time to "CHAT ". Will be calling BBB on both companies and my payment will be stopped through my credit card agency. Will never order from this site again and I'm sure my team would like to know how poorly it's merchandise is represented.
Hello Melinda, thank you for your feedback! I am very sorry about the delayed response. Our number one concern is customer satisfaction. Upon review of the order, the tracking is indicating that it was delivered on 12/19/2019 at 2:51 pm. If this is not the case, please respond in a private message so I can further assist you. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a jersey Jan 30th, paid for next day shipping, and only to find my jersey undelivered without notification! I ordered my husbands jersey from fanactics due to size. His order shipped 2 days later. Im still waiting on mine. Anyhow, I cancelled the order but Im pissed I dont have time to order from another site! God I wish I wouldve read these reviews first, seems shipping is an ongoing issue with Nfl shop. I will never do this again and Ill tell all the sports fans not to order from nfl but rather try FANACTICS. They're better at customer service and shipping.
Hello Nakia. Thank you for your feedback. We are very sorry that you have not yet received your package. If you would provide us with your order number, we will be more than happy to assist you further. Thank you, Karmen
My first order with NFL shop was for face masks. I ordered them in March 2020 and they did not arrive until July. Pretty pathetic especially because there was no indication during my order process that there would be any significant delay of any kind. Once I finished paying, I received an email a few days later of the estimated delivery date in July. Ridiculous. I tried them again, and unfortunately, awful again. This time they estimated my delivery date to be November 11th. As November 11th approached I received an email stating that bc of Covid 19, my delivery would not arrive until November 17th. Yesterday I received another email stating that they would not send my order until December 10th and if I still wanted it I would need to log on and request it again or I would receive a refund for my purchase. How does anyone stay in business being so terrible? I highly recommend shopping elsewhere. This is my final nfl shop purchase ever. Infuriating.
Hello Walter, thank you for your feedback! I am very sorry about the delays of the item that you purchased. Our number one concern is customer satisfaction. Our company relies on our vendors to produce the products that we provide to our customers. Unfortunately, due to the pandemic it is hard working a full compacity with the safety regulations. As these dates come and go, our warehouse reaches out for updates on the progress of the orders arrival. They try to keep our customers as informed of delivery dates. I hope that it won't be much longer now. If those items are received earlier than expected, you will receive a shipping confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I placed an order on Dec 12 2022 and received a shipping confirmation on the 16th. Well fast forward to the 29th of December and my package never left their warehouse! Finally got ahold of customer service and they tried telling me that my package was "lost" how could that be if ups never picked up my items from their shipping facility? Basically they created a label and that was it. Waited NINETEEN days for nothing! Seriously this company is the worst. Never again and I will be telling everyone to avoid this site!
Hello Sports Fan, I'm so sorry, we have really dropped the ball here. Please accept my sincerest apologies. Let's see what we can do to get you back into the ballgame. We would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
I order two jerseys for my wife and I on 10/21/15 at 8am I paid the 19.95 for next day shipping. So I checked to see if they sent me my tracking information and they didn't send it to me. I got on the live chat to ask why I haven't been sent a tracking number and the lady told me that I wont get them till the 10/27/15. I paid for next business day no where did it say that it will take that long and to top it off they charge you and you'll still receive it like regular shipping bad customer service. I wouldn't recommend NFL shop again. Billion dollar company and the have bad service very disappointed.
Hello Robert,
Thank you for your feedback. We apologize for the inconvenience regarding the shipping of your order. We would be more than happy to look into this for you.
Please provide either your order number or email address so we may locate the order to determine the proper resolution.
We look forward to your response.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered a 49ers jersey for Christmas and received a Nationals World Series Tee
Shirt, instead. I had to argue with the customer service agent to get "free return shipping'!?!?!
I reordered the 49ers jersey with 2 day shipping (on me) and we are on day 8 without a jersey... Luckily the 49ers live to play another game but I have ZERO confidence the jersey will arrive. I just ordered a new one off of another site.
NFL Shop SUCKS! Worse than how bad they are as a company, is how surly and rude their customer representatives are to their customers. They literally make my blood boil. I will NEVER order again!
Hello Erin, thank you for your feedback! I am very sorry that you received the wrong item. Our number one concern is customer satisfaction. Upon review, the item shipped out on 1/8/2020 and is scheduled to be delivered today 1/14/2020. Please private message us if there is another further that can be done. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered two Jersey two weeks ago upon arrival one of the jerseys was to small. However, I immediately sent it back to receive a refund and its been two weeks and I have not received my full refund. I placed a call on Thursday September 29th and I was told that they would credit my account no later then Monday October 3rd. Nevertheless today is October 5th and I still have not received my credit I asked to speak to a supervisor and all I being told that my return has not been processed. The same way taken the money the same way it should be returned. I will never ever order anything else from them. Their customer service is the worst. I will be contacting Consumer and Regulatory affairs.
Hello Charnel, thank you for reaching out regarding your experience. We were able to locate your order and can processed the refund for the returned item. Please contact us at customerfirst@fanatics.com with information on which item was returned so we can further assist. We look forward to hearing from you. Thanks, Chastity
I ordered 1 Raider sofa cover and 2 recliner covers on April 5th and paid $20 for 2-3 shipping. Order said sofer cover by April 12th recliner covers by April 19th. I haven't received a damn thing. Not even a tracking#. Order is still in pending mode but $ has been taken out of my account. Automated customer service is a damn joke. Phone customer service is worse. I haven't been able to get through on either. I'll never shop that site again
Hello Mr. John. I am so sorry for this inconvenience and the frustration caused by it. Please email me at your earliest convenience with your order number and a brief description of the issue. You can reach me at customerfirst@fanatics.com so I can look into resolving this issue for you. I look forward to your email. Positively, Amethyst.
Elysha was a pleasure to work with. I ordered a Barry Sanders autographed helmet for my sons birthday. When it arrived, I was not happy with the quality as the stickers on the helmet were creased and put on improperly. I informed Elysian I needed a replacement in time for my sons birthday and she went above and beyond to make sure I received the replacement in time.
I placed an order on 11/13/2016 but received an email shortly after that my Paypal account was refunded. The email had no explanation as to why the order was canceled. Had to call customer service to find out the item was out of stock. Placed an other order the same day and received that item, but it was too small. Used the return label to send it back for refund. The item was received in their warehouse on 11/30/2016, but still no refund. Called customer service and they said they have 10 days to even start to process your refund and then another 10 days to actually get the money credited back to Paypal. So 20 business days from after they have already received the item to give me credit back. Terrible service
Hello Denis, thank you for your feedback. We are sorry for the frustration regarding our return time frame and policy. Often during our "slow" season the returns process is much faster and refunds are processed well in advance of the 20-day expectation. Unfortunately, during the holidays the number of packages we are sending and receiving every day dramatically increases. This is why we outline our returns processing expectation in our online help desk. We would much rather give you a solid processing expectation than tell you something much shorter and fail to meet that promise. We are truly sorry for the frustration this causes. We have processed your refund manually as a one time courtesy for any confusion or frustration we have caused. Please let us know if there is anything else we can assist you with and it would be our pleasure to help! Sincerely, Sarah B.
Ordered a Adams Jet jersey in April, and was told it would be delivered in beginning of May.it is now middle of June and still not delivered. Called again and they said it went out but couldn't give tracking number. 10 days later, still said went out but still couldn't give tracking number. Called again and they had no answer.
Order any place but NFL Shop!
Hello S. S, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Cayla
NFLshop.ca ran a TV Ad during Monday Night Football offering free shipping on orders over $49 with promo code CANADA. The site states free shipping like in the TV AD in several places. Placed order of in-stock items over $49 and used advertised promo code of CANADA. The site states "a shipping discount has been applied" but at checkout they put on a shipping charge of $24.99I have contacted customer service and they are unwilling or unable to fix. Total false advertising in my opinion. Beware
Ordered a cap for a discount price, and order was confirmed and then it was cancelled by the shop. I thought they were out of stock. Then the 2nd day when I check, they do have it but price was change to full price. Anyway, that is it for me.
I ordered a shirt the weekend before the Super Bowl that said it was guaranteed to be shipped by 1/28/2020. I was then told it was guaranteed to be shipped by 1/30/2020. I was then told that it did not ship today (1/30/2020). Customer Service has been accommodating by upgrading my shipping to ensure that it arrives by the Super Bowl but I am concerned that it will never ship out before the game. The shirt is for my 5 year old son and this is the first year he has expressed any interest in football or the 49ers. At this point, it is too late to order a different shirt for him and I am fearful that he will not have the shirt for the Super Bowl. I am disappointed and frustrated with this experience.
Hello Justin, thank you for your feedback! I am very sorry about the delay of the item. Our number one concern is customer satisfaction. Upon review of your order, the item was expected to arrive to our fulfillment center by 1/28/2020. Unfortunately, after a couple of days they contacted the vendor to find out when they will receive the items. Unfortunately, the date was revised to 2/4/2020. Please let us know if you will still like to keep the item or return for a refund. Once again, I apologize for the frustration this may have caused you. Sincerely, Julian
Do not order from them! I ordered 3 things, all shipped separately and paid for shipping to be here in 3-7 days, 2 weeks later still hadn't received 2 of the items so contacted them and they said they were lost yet no one contacted me to let me know this, i asked for these to be reshipped and sent overnight since needed them before the holidays and was told they would do that. The next day received notice that one item had been shipped and would be here in 9 days! The other item they cancelled and when you try to contact them it is only an online robot that is zero help! They don't have any actual person to talk to about issues. Wouldn't buy again and told everyone in know not to buy from them.
Hello Jacci,
Thank you for reaching out. I am reaching out to you regarding your Site Jabber review. I'm so sorry, we have really dropped the ball here, please accept my sincerest apologies.
We ship thousands of packages a day, unfortunately, we don't have the staff to track each individual package that we ship out, which is why we email shipping confirmation emails with tracking numbers so that you can track the package. I do apologize for the inconvenience.
According to my system, I am showing that two Men's Dallas Cowboys Fanatics Branded Navy #1 Dad T-Shirt were marked as delivered, please reply to this email if you did receive the shirts.
According to my system, I am showing that you were refunded for the Youth Dallas Cowboys Navy Draft Pick Pullover Hoodie because the item was out of stock.
For the inconvenience, I refunded your shipping fee of $7.99. We ask that you please allow 2-7 business days for the refund to reflect back on the original form of payment that was used at checkout.
I have also emailed you a 30% coupon that will expire in 6 months.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
NFL Shop | https://www.nflshop.com
I ordered a custom jersey, it got a confirmation then i went on the site and there were no orders. I did everything to contact Someone and I had to jump through hoops online to find out the order was canceled. I did not cancel my order but I got no update or answer as to why my order was canceled.
Hello Cameron, thank you for reaching out. We truly apologize that you did not receive email notification of the cancelled item. For the inconvenience, we have issued a discount code that can be used towards a future purchase. We hope to have the opportunity to serve you again soon. Thanks, Chastity
I ordered an "official" Nike NFL jersey to add to my collection and all I can say is what the hell? I'm compairing the quality of this jersey to the Nike jersies I've purchased off the rack over the last couple of years, and I'm feeling cheated to say the least. The numbers are small and they are actually ironed on! Are you freaking kidding me?! No stitching? No embroidery? How can you justify charging the same $100 for an inferior product? More and more these days the NFL is being accused of being concerned with profit over product, be it games or merchandise. I have to say, I'm in agreement with that assessment. What happened to quality? This is the last time I order from the NFL Shop.
Hello Stephen, thank you for your feedback. We are so sorry to hear that you are unhappy with the item you purchased. On review, we do see that you purchased one of our "game" jerseys. These are the lowest priced jerseys we sell and we do see that is specifically listed with the following points:
Material: 100% Polyester
Screen print name, numbers and logos
We understand your confusion completely if this information was not reviewed prior to purchase. We feel based on your comments you would likely prefer either a "Limited" jersey or an "Elite" jersey. As the quality goes up, the price does as well. As a courtesy for any confusion or frustration we have waived your return label fee so you may return the item you received for a refund at no cost to you. In addition we have added a credit to your account to be useds towards a future purchase. We do see that we currently have the JJ Watt Limited Jersey in RED on sale for $104.99! http://www.nflshop.com/Houston_Texans_Men_Nike_Limited_Jerseys/Mens_Houston_Texans_JJ_Watt_Nike_Red_Alternate_Limited_Jersey. Please let us know if there is anything else we can do for you! Sincerely, Sarah B.
I bought a josh jacobs elite on field jersey from the nfl shop and it was trash one of the numbers wasn't even stiched and it says I cant return cause it's a custom jersey? Don't understand that it's not like it's my last name? And it took a month to receive it either way bad all the way around
Good Morning, Isaac. I am truly sorry for the inconvenience caused. I would like to make this right. Please send me an email to customerfirst@fanatics.com. Thank you, Maribell
The worst customer service possible. They don't read your questions fully and then do what they think is right. On more than one occasion, they just exited the chat so they wouldn't have to deal with my questions. Check this out, they dont' have an email to send inquires or complaints either LOL. It's 2022 and they don't have an email to send in the transcript of the horrible chat i had. They mentioned on Twitter to screenshot the whole 3 hr convo and send it in. Where am i LOL. How is this even a legitimate business? Funny thing is, on the 3 orders i placed, which was for a large, large and XL. We received small, small and medium. Too funny
Hello Gary, I'm so sorry, we have a really dropped the ball here. Let's see what we can do to get back in the ballgame. We would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number's and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
I ordered somewhere before around the end of Nov. I have not received an email or tracking number. I have tried logging into my account - but it tells me that one does not exist. I ordered two jerseys for my husband and son for Christmas. My bank account was charged on Nov. 30th and I still have not received them. I can be reached at *******@prosellreps.com
Hello Holly,
Thank you for your feedback. We apologize that you never received a shipment confirmation for your order.
We would be more than happy to look into this for you to determine what is going on. Unfortunately we could not locate an order with that email address. Please send us a private message with your first and last name as well as the billing address on the order so we may search our system.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered a jersey for my fiancee on 12/5 and the payment came out of my account the next day. I have emailed twice about getting an update if this will ever ship, and the person who answers just says that it will be updated soon. This has been 3 weeks now and I am pissed that I will not have his Christmas present for christmas much less any hope that it will ever really come. UPDATE *** Apparently I ordered from nfltops.com which is NOT the nfl shop site, it is a scam site. I ordered from the ACTUAL nfl shop on 12/20 and will hopefully be getting that by tomorrow 12/23. Sorry for the confusion. The real site was fast and easy to use and will definitely use it again as long as I remember to get to the correct site.
Hello Brittney. Thanks for your feedback. Unfortunately, the order number you have provided is not one of our order numbers. You should probably contact your bank regarding that payment you made, as you may have ordered from a fraudulent website. Sincerely, Karmen
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We offer a huge selection of NFL gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing NFL fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
http://insidenfl.nflshop.com/
I’m so sorry Kegan. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Upon review of this purchase, it shows us a payment issue with the funds being received to fulfill this purchase. I reached out to the vendor to replace the items and they are no longer available. We are truly sorry for this, we hope for the opportunity to correct this experience with a better one in the future! Thank you, Deannaa.