NHLSHOP.com

The first picture is what I ordered. The second is the ugly one that arrived. And this happened not once but twice. The first time I contacted them they were very apologetic and immediately sent out what was supposed to be the correct one, but I received the same ugly piece of crap. I will never order from them again. I have blocked their ads.

NHLShop.com is quite possibly the worst online shopping experience. I spent over $500 on merchandise, and still had to pay shipping. Then the pajama shorts I ordered were too small even though I ordered them a size to large for comfort. I was not even able to process an even exchange for the item, I to reorder the item + shipping and wait 7 days to get my online gift card refund. My only other option was to pay $10 to have my funds credited to my original tender. Total scam of a website. Not even sure I will claim my e-gift card once it finally shows up in my account. Avoid this merchant. Side not to Fanatics and NHLShop.com - female hockey players might have big thighs.

Placed my order on December 5th for a personalized back pack for my Grandson for Christmas, website said it would get here before Christmas. When I checked shipping status it states the 27th, so they lied. When I called them they said I should have picked another shipping option instead of the standard 3-7 business days, they were given 20 days to fulfill the order. I got no resolution just got blah, blah, blah, from JP. Their website does not disclose this, it's false advertising, nor does it warn you that you won't get it by Christmas! I could not find a yelp page or no way to place a review on the website, now I know why!

Received the Jersey I ordered timely but when I opened the package there was a letter missing from my player's name. Used site's chat option to resolve the issue which got me absolutely no where. I have heard from my local embroidery shop that he gets their jerseys often with missing items and patches. I do not recommend ordering from them or Fanatics Brand in general.

Before you purchase from NHL.com, please know if you purchase from this company, although the site says free shipping and returns for purchases over 25.00, they charge 5.50 to send any items back to them.

Not good customer service at all he was rude, unsympathetic and just plain useless. When I was just trying to figure out what happened to my package that I got as a Christmas present that hasn't shown up yet.

I ordered a limited edition item last December. It was supposed to ship on 12/26/19. I forgot about it until 2/21/20 when I contacted them about it. I had received ZERO correspondence regarding that item and any type of delay. When I contacted them, they said it was shipping in 4 days, and I would get an email confirming that. No email came and guess what happened on that fourth day? Paypal notifies me of a refund. Yes they didn't even have the decency to email me with an apology and an explanation as to why they cancelled my order! When I contacted them a second time to find out why, I was told 'It seems the item oversold and they could not meet the demand'. And they didn't refund my money for 2 months! Their customer service apologized if their email offended me, but I never got an email or any other correspondence from them about this item once they received my money. Absolutely horrible customer service!

For the money I paid I at least expected more professional and nicer packaging. The product came all wrinkled, like it was used and washed, stuffed in a plastic bag and then envelope. The product quality is poor. Will not order again.

I will never order from them again! BS customer service! Still waiting for my order! Same run around, need name & email address, then they kept pushing the delivery date! Don't waste your money on this website, you will be sorry!

Like others I wish I would have checked the reviews before ordering. Received the wrong item late. Custom jersey so automated return process doesn't work and trying to contact customer service on the website number is a joke! Mistakes can happen, but experience so far has been worse then terrible! Will not use them again and recommend caution to anyone considering.

What an awful experience.
Lies abound, pay extra for expedited delivery, get later if ever. Call center of no value. Standard BS I am sorry we normally do what we say.
No one can or will give a straight answer.
Better off to get anything from someone else.

2 items ordered. First was a discounted end of line jersey. Product delivered on time and was good. Second was custom ordered with player name. Delivery within 1 week. 2 weeks later still no product. To cancel order, now have to wait an additional 3-5 days for confirmation... the playoffs will be over by then. Unfortunate as this was my second vendor. First one "sports jerseys canada" emailed right away saying product not in stock and refunded day 1. I would check them out first as they seem way more reputable.

15 days for delivery! Having read others reviews, I am not alone! Customer service is awful and the use of Lasership appears to be a nightmare. Serious disconnect in shipping and expectations. Never again!

I order St. Louis Blues playoff shirt to only be disappointed. The material on front was stuck together. Pulled it apart and it tore. Paid 29.95 to have overnight. Now I'm out that money. Said they could send me a new one once I pay to return the defective shirt. Now I'm out an additional 6.00 plus they're sending by regular shipping which may show after the playoffs are over. Totally sickened by flop.nhl.com.

Take your money but have know thought on customer satisfaction or product delivery
Order placed November 7,2016 for Christmas gift and one December 29,2016 and still have not received my payed for purchased.
Will never shop with them again...

Worst customer service I have ever experienced. Never again will I purchase from them. Would do nothing to fix issue. Funny thing too I was not sent a confirmation of prices only that my order was received and being processed.

Returned a shirt on January 30,2017 that my husband bought for me that was too large and still have not received the refund. I have been in contact with them several times and they keep saying they will be refunding the funds. It is now December 16,2018 and I am again chatting with someone trying to get this resolved.

Do not order from NHL.ca

Bought a customized youth top - went by their sizing charts - top turns up and its 2 inches short. Customer service first does not believe us and second says this is manufacturer's fault. Am waiting to see how this resolves!
After several weeks of calls and e-mails etc - manage to return the top and get full refund. Had to be very persistent.

Terrible customer service. Terrible experience. Buyer beware! Before Christmas I ordered a SJ Sharks Stadium Series jersey. Six weeks later, they send an email saying the jersey is "not available" -- which was a complete lie because the jersey is still being sold at other locations. They tried to then give me the lame excuse that different manufacturers have different stock available. Utter horse crap. No wonder they have so many bad reviews on this site. The NHL should pay attention to this, because your brand is being tarnished by this horrible shopping experience.

Cristin rocks and Cristin provided excellent customer service!
I can judge that well, since I have been a customer advisor myself for decades and have also worked in different countries, such as Germany, Austria and Switzerland, as well as in the USA, on the east coast (Florida) and west coast (California).
Cristin mastered and completed this difficult matter to my best satisfaction, even though different countries with different times of the day were involved. In addition, language barriers had to be overcome. That's why I will be shopping at NHL.com again and will continue to do so!
To Cristin, please continue doing it the way you did it for me...

I read some horrible reviews about NHL ship unfortunately after I had already purchased my product, a 2022 Calgary Flames home jersey. Luckily, the product I received was in great condition, exactly as I wanted. It did arrive about 4 days after the expected delivery date, but after reading some of the reviews I had been worried I would never get it at all, so I was pleasantly surprised. Apart from the delayed arrival, no complaints at all.

First, a 5-star for Cristin. Second, a 3-star for NHL overall. I've spent a ton of money on Kraken gear, my biggest purchase being an autographed jersey. NHL delayed shipment four times saying it was for "COVID" reasons, this excuse went on from October to April. This jersey still to this day shows as "available and will ship in 46 business days." I finally called after the fourth delay and Debbie ensured I would receive communication from the Sports Memorabilia Department. The next day, Cristin reached out to let me know it was actually an issue with the athletes not coming together for signatures. As ridiculous as that was, she actually was able to get an upgraded autographed jersey sent the next day. She checked in periodically to ensure it was received.
I am impressed with Cristin's (and Debbie) customer service skills! The NHL shop, not so much.

I was scared to place my order because I thought my experience was going to be "what I ordered VS what I got" but to my surprise I got exactly what I wanted and even better!