Nitrado

Nitrado is extremely problematic, horrible service and even worse customer service. Of course if you are on xbox and looking to do custom server you have no choice. When a company like nitrado is the only place you can go they have a license to give rotten service and even steal your money legally.

Purchased a server, Immediately after payment hit with a downtime message.

Not once prompted during signup was there a warning that there would be a downtime with the server I am about to purchase.

Support page does not respond on multiple browsers and devices with and or with out a VPN on multiple different networks.

Email ticket takes upto 24 hours for a response from support.

Just stick with AAA gameserver host's

@*******@nitrado please guys don't rent from Nitrado. I have learned they are a freaking joke. And don't care about customer support one bit. Been waiting 2 days *******@*******@nitrado
Support ticket response because YET AGAIN my rented server is F'd up. I'm starting to get pissed off. F'ing A'Holes.

Do your self a favor and go to Gportal! DO NOT use Nitrado! If your English don't even think about it. They don't answer English speaking people. Been trying to get a refund for 3 weeks but they don't answer support tickets. Servers never worked. The layout is from the 1990's! Just save your self some time and go with Gportal. 24 hour support and their servers work. Still waiting on my support ticket #*******

Hello everyone this is a caution to never using Nitrado. I'm pretty sure the whole thing is a scam unless I am super unlucky and got screwed. I bought a server from them for ark (it was my first time ever) and its not giving me a server even though I paid for it. All that shows up in my account is "500 - INTERNAL SERVER ERROR". It's been like that for days now. The kicker is their customer support is dog water. There is no easy email or phone call to speak to real person or even a bot about this. Instead they throw you through wikis, online forums and chats with a bot that says it cant assist me because "I'm not logged into my account". All the while I am in fact logged in but refuses to acknowledge that. Wasting my time and money Nitrado is a horrible website.

I continue to have issues with my game server and have had to be switched to several different machines in order to resolve. I'm very dissatisfied with this, but upon contacting customer support via their chat function, Ivonne Angeles was very helpful and able to fix the issue...

100% helpful, kind and to the point. I knew right away i was typing with a happy individual who was happy to help me out. Cant wait to start my Ark adventure through this server service. Ive used it in the past for conan and it was great then. Im sure ill have the same great exp. With this one... After much waiting I decided that 10 biz days was too long to limbo for a video game server so I cancelled my ticket and deactivated my account. Customer service is great! Time frame in which an unknown problem was handled was too long for me, I'll have to settle for an established server.

Crashing, lagging, $#*! customer service, losing data, games not working, rendering is $#*!ed, actual gameplay is AIDS, $#*! fps, fps stuttering stopping then continue killing you or putting you in places you shouldn't be, theres not much else to complain about because the entire experience has been horrible. Do you're self a favor either dont buy nitrado or find a better service for less with better compatibility and performance so youre not complaining and getting pissed off when all of the above happens to you on their $#*! service.

I've received support from someone called Antonio Molina, he was quick, effektive, and very, very nice.
If all Support would work like he does, you wouldnt find mad customers on this planet any longer.

Been using this service for about a month now with no problems at all. I needed to renew my xbox server so I added funds to my account only to discover that funds added to your nitrado account cant be used to renew an xbox server! Microsoft requires you to go through their app on the xbox console to pay for the server. I contacted customer support and chatted with Hector Santana, he was very helpful in ensuring I got my refund and my server was restored. Great servers, better customer service, definitely reccomend!

It feels like the devs over at Nitrado just added features in a rush to their panel and put very vague descriptions on it. Localization is even worse, it's bad when your customers have to translate time outside of their localization, I've seen internal systems better made than Nitrado and that's the backend of systems. Do not buy here, it's a shame this company lacks decent competency when it comes to anything convenient for the customer, it's almost like they are punishing you for using them. I hope the worst for this company and the only reason they're in business is their monopoly and contracts with certain companies to require them to have services with their clients. I hope in the future said companies avoid Nitrado and they go bankrupt

I attempted to set up a PS4 DayZ server with the "custom package" since I only need the "4 player" max option. It seemed all good, only $6.19. Then when I clicked to confirm the order, I was hit with an error, saying that the 10 player package was the minimum you can buy for the PS4 DayZ server. It Still Charged Me The $6.19 though! It slapped the $6.19 into the wallet instead of refunding... There is legit no easy way to just "cancel" or even "refund" without navigating the support system. I just hope the failed "error" purchase doesn't try charging me next month since initially I put in for a renewing subscription..

Servers are trash, since the release of ARK Aberration everything keeps crashing over time & servers take aprox 5-10 min to start & 15 mins to shut down, updates are slow as heck and take way to long. Support is also trash.

Last time our server had some small problems so i sent request Support to Nitrado and was very enthusiastic about fixing the problem by Mr. Ayden and Flores. I appreciate and thank Mr. Ayden and Flores for that help

My account was hacked and even with proof and photo I'd they refused to help me. Everytime I reached out to nitrado they keep bringing up other accounts I never even mentioned. I kept saying what account but they never helped me

My Xbox one DayZ server has been shutting off and back on randomly for the last 3 days. Every. Single. Time. I have contacted Nitrado, and they have said, "the issue has been fixed." or "We see the current issue, and we will have it fixed in an hour."

They told me they would have it fixed in an hour, and it has been 6. I've have spent over an hour on the phone with them, and they can't seem to do their $#*!ing job.

I have mailed them about trying to top up my account multiple times. It automatically DONATES to a user who has the same firstname as me (Jasper) as their username. My username is Jazzard. I have contacted them about the issue on their website doing this and the answer was a simple. 'We can't help you with that' the issue is clearly on the redirection of the page, So I contacted them again to refund me since this was their mistake. But to no use. If the issue gets fixed I will modify my review but I highly doubt it after reading all of this. Nitrado should clearly fire some people.

I purchased an arma 3 server from Nitrado, it worked fine for about 3 days, then was impossible to connect to for a week. I made multiple tickets for support, but all they did was change the server location and the issue persisted, so i asked for a refund, it took 3 DAYS for a response, by then it was past the full refund date. Stay tf away

I've had a server with Nitrado for a year. During that year, the server has been moved to different computers enough times to get me about 14 different IP addresses. At no time was the help of the staff worthy of even a 1 star. I have emailed and literally begged for help only to get responses in other languages I can't understand or asking for details I had already given. I do NOT recommend Nitrado for ANYTHING except a headache. After a year of paying them, I have just now finally had enough and cancelled all my servers with them. I will look for a better system.

BUYER BEWARE.

Full server reset on each update, accasional reset to day one due to a bug with the system. This cost players everything and even tho it's fixable it damages players trust on the server and results in losing longtime players multiple times over. It's trash, don't waste your time or money.

Had a Minecraft bedrock server hosted through Nitrado for 6 days. Everything worked perfectly until one day I logged in to a completely wiped world. After calling customer support, (waited 1.5 hours on hold) the support agent explained to me that we could restore our world from the most recent backup point. She also said she could issue new hardware which would change our IP and port to prevent further issues. While changing our hardware, OUR RESTORE/BACKUP POINTS WERE DELETED. RIP to a combined ~100 hours between my friends and I. They said there was nothing they could do to fix it. I got a full refund for the 30 days I paid for, and I'll be going elsewhere to host my next server. Note that this was nothing on my end I did to corrupt the server, it was 100% on them.

Everytime I look the server has gone offline again and even when I start it up it does now work just a waste of money in my experience I woukd expect a full refund but they don't give either, don't use them

Bought a pixark server. I could never get on the server and contacted support. They told me in so many words there servers are broke and suggest i get a refund. So their selling you broken servers and know about it wow. Can i get a refund sure but you have to contact microsoft.