Nitrado

After I bought my server I've only had issues (Space Engineers and Ark) Crashes, Server not responding, Rollbacks, Lag, Loosing worlds and progress and more. I will say the support is alright a bit slow but that's fine since they manage to fix most of my issues for a few hours before they appeared again.

This guy here i appreciate your help getting my server back up and running after 2 Dayz of restart loop
Quick fast and easy and looked out for the two days the server were down for thank you

They were willing to go above and beyond and assist with troubleshooting my server. They even walked through each file with me to find what was wrong. Awesome help!

The servers overall are pretty good I guess. Timeouts happen a bit. But whatever you do... DO NOT pay for upgraded server hardware for performance. It's a scam. You will see zero change

Nitrado is waste of my time and waste of money they don't wanna help me to fixed the lag I having I have proof that my server is laggy they don't wanna fixed it so my server need be fixed right now so make me feel I wanna refund my money back since they don't wanna help at all don't get nitrado guy it waste of time I got proof of the picture that server lag everytime you Can see the tree lag

Posted a ticket which is incredibly hard to navigate to and it took them 26 and a half hours to reply to me. Do not use nitrado, they just want your money and offer poor servers and poor support

I switched from Gportal because I wanted to use Beacon with ease who go through Nitrado, I was told nice things about them so I went with it. Biggest mistake of our lives! Their customer service is horrible, when they do respond their "solution" for everything is (We can move your server to a different machine to discard hardware issues) like what if its NOT a hardware issue, I'm sorry but I think they're scripted and don't actually know tech support for the servers at all because that's their answer all the time instead of helping me understand what could cause the server crash in the crash log. Absolutely insane and super upsetting but until I can find another place worth going to for ARK I'm stuck with them. They also change your IP address and move "machines" without your permission even when you said NO. I wish I could say something nice about it other than the usage of Beacon Ark but...I have nothing nice to say. Hire people who are not being paid dirt and rupees from poor countries and get people who actually can work with you to solve the real problems.

This site sucks to create a server I am done with this their support sucks do not help at all do not make one with them they are not helpful at all and all around do not care this site sucks

I own a scum server and it runs very good no prob. U can add more zombies, More birds wild life i have a crazy amount of zombies! And love it! ILL City Roleplay/PVP Server

I rented a 7d2d gaming server and from the moment I logged on, the server would restart over and over.
Contacted support, and they switched me multiple times to different servers, did a bunch of stuff, finally after about 10 days, I was actually able to use it for a few days, only to log on a Thursday night, ready to play and poof, connection lost, server rebooting again over. I called support they said they would escalate to some other support and would contact me in the order received.
Well that was on the Jan 27th, and still no contact, server is still stuck and they don't respond to tickets now.
Worthless company and the worst support ever.
They did give extensions for my problems, but pretty useless if you never get to log on to use it.

UPDATE: 02/07/2022
I asked for a refund, and they gave me most of my money back very quickly, a few days in fact.
In my review i stated they call me, I meant to say they would contact me, either way they NEVER DID to resolve the server issue!

I was with this company previously and never had any of these issues, sad to see their support has degraded so much.

Started a Farm Simulator to play with my grandson on his Xbox and he was able to connect one time and we playied. He was never able to connect again. Support was crap.

Terrible servers that can be Ddosed by a potato. But the most frustrating thing is that our customer support tickets are now been ignored when asking for help for the last 9 days.

Servers purchased from Nitrado are easily Ddosed. Currently I have 12 servers with Nitrado. All of which are Ddossed dail, shutting the servers down and rolling the ingame save point back. Now the save filed are corrupt as the servers keep getting attacked and what i was told on the phone before the support hung up was there is nothing that can be done.

We have spend 1000's of dollars on these servers to be told nothing can be done. Thank you for killing our cluster with your terrible customer service and Ddoss protection. We will NOT be purchasing anymore servers from Nitrado... EVER...

Iif I could give this review 0 stars I would. Avoid at all costs!

Its not worth the heart ache watching a cluster of 1800 people die and it been allowed by Nitrado. Its obvious Nitrado only care about making money.

SAD... VERY SAD!

#*******: Server Ddos
#*******: formal complaint
#*******: Ddos attacks

Yere Fernandez was very helpful in trying to figure out my problem. They were very friendly and made sure I din't have any other issues or questions.

Servers are stuck in the status "restarting". A solution is already being worked on 4 day on my server and long time support reply

The servers they host are always going down or restarting on their own. Can not log in half the time

I purchased an Ark SE server from these parasites because of their exclusivity agreement with Xbox. I spent many months having panic attacks over Ark updates because each and every time Nitrado pushed them out we lost HOURS worth of progress. Any logical person reading this will be like "Well. You should have made backups of your saves." That would be an entirely fair thing to say, but here is the thing. We weren't allowed to make manual backups. They happened automatically whenever Nitrado deemed it so. So. Backing up the save before they pushed the updates out? Yea. Not happening.

Don't even get me started on the customer service. Their employees are the most overworked and underpaid slaves in the gaming industry. These people can barely stand to make it through their day and you have to ask them for help on your server. Do you wanna know what the customer service rep is for? They get to tell you that they can't resolve your issue because Nitrado doesn't allow them the resources and ability to actually provide customer service.

They are going to be the only exclusive server host for Ark SA and Ark 2 for the next 7 years. They will change you way more than any other server host. On top of that you'll get the worst experience ever conjured by the horrors of mankind. It's not even about the money, it's just that bad. I would rather pay GPortal 100 dollars a month for a server than take Nitrado's offer. At least on GPortal my server would actually work.

So all those horror stories you hear about Nitrado's services on the internet? Yea, they're 100% true. You might think that these issues won't happen to you but they absolutely will. Save your money, get another service or don't buy the game if you have no other option.

Great Server Provider, if u configure your Server propperly u dont have any Problems at all. If there are any Difficulties u can contact the Support very easily.

I have reached out to them no response tried discord no response I can barely play on my server 15 minutes before being kicked not worth the buy

Antonio was very helpful and understanding of my issue. He helped me to understand the payment methods and how to have an easier time. Thank you

So me and a friend were looking for cheap low slot ark servers. I cam across this one. I went to order an ark server with 4 slots because the option was there and the price was at 5.75 cad. So i went to place my order and said i needed an account so i was like ok. Made one and then went to place it again and it was grayed out screen with a pop up saying you need to charge your account with money. Ok. So i get my friend to donate 3$ and i charged 5$ in total it was 8$CAD. When i went to order again it said minimum slot was 8 and that it now costed 14$CAD. I wanted my money back so i went to support. They said

Again, I am very sorry for the missunderstanding on the webpage of us. We do not want to rob our customers.
I will forward this ticket to the corresponding department, to fullfill the
Refund.

I´d ask for your patience and understanding.

The money was taken out of the account the next day. A week later no money was refunded and i had to escalate the dispute on paypal. They basically stole my money.

I got great support from Elias H. On an issue I couldn't have fixed myself. Cheap rates and good service? I'll take it.

The servers barely run anything, constantly crash, are down constantly and customer service is non existent. This company is literally a meme.

Ivonne Angeles fixed my issue and got my server working in just a couple minutes. Thanks for the speedy response.