Nitrado

Bought a 3 month Scum server rental. Could not get it to work for 12 hours after numerous reaches out to their support. In the end they could not help me but refused to refund my money?

I turned auto renew off and for some reason they auto renewed it anyways. I emailed them as soon as I got the email and they refused to refund. Even though my server had not been on for 20+ days in the month prior (which I paid for prior). This new payment was for another month. To not refund a customer when they turned their auto renew off and you renewed it anyways is disgraceful. Especially considering the server was off and I emailed them immediately.

They also have no technical support. It took 3-4 days for one response email. It would have taken 3-4 weeks at that pace to solve my issue. It was completely unuseable which is why I turned it off. I did not request a refund for that month.

Worst customer service. Cancelled my server and removed my payment information, then they auto renewed my server without confirmation and told me I did not cancel or remove my payment information. Contacted support and they just argue and say there's nothing they can do.
-Terrible service (crashes, lag… etc)
-overpriced
-terrible customer service
STRONG RECOMMEND STAYING AWAY

Cancelled subscription multiple times, yet was still charged. After contacting support was met with nothing but copy pasted answers that were not even relevant. Absurd how much effort it took just to get a terrible copied response. Will never do business with them again, and I enjoyed the servers. Sad how their support makes me not want to touch them ever again.

I've been a cluster owner for many years now on ark survival evolved and now ark ascended.
The servers are always laggy, and stuff starts to break after the 14 day grace period so noone can get there refunds.
When coding servers for asa lines of code double on there own, which voids the codes from working. Customer service takes up to 2 days to respond and if your server is down for that time... we'll tough luck you won't be refunded or credited the lost time it too for them to respond to your issues.
I hate nitrado with a passion and will never play ark ascended again due to them holding a monopoly on the hosting options. F wildcard and nitrado. If I could give them a zero star or negative star I would.

Never buy from this company. It seems like they have a very common bug that occurs every few days at random, and when a game has a patch where servers will get stuck on an infinite loop. They have multiple suggestions, and support that neither seem to help. This site is a joke, if you can avoid it please dont support them

I am trying to reinstall my server and some reason I still have my stuff been trying to connect to Nitrado because I was needed help right now like I not going to wait 24 hour for waiting there reply so it waste of time anyway and plus they never responded it to me too so what is a points buying Nitrado if they never help so I try to wipe my server 5 time and the wipe didn't work on dayz custom server on console I try everything they just need to fixed there crap rn so i would not recommend this so if someone know code it here my discord there proof that I still have my stuff they need to fixed the wipe dashboard because it not working any more if no one gonna help me then I would not recommended this hosting server for dayz for Xbox i recommend staying aways from it

. I Bought Nitrado for 3 days as I was interested in it I then proceeded to try to set up my server the UI was overly confusing and made no sense I was unable to access configs and then asked for a refund as I bought it 20 minutes ago they then declined my refund. I rate this 0/10 it is horrible please go somewhere else then this is a scam

I made a server for me and two of my friends on ASA. It ran great with little to no lag and low ping, but the web interface was either not loading, or extremely slow. Right now it is stuck on a restart/update loop and cant be fixed even with the recommended fix on their discord. I cant even send a support ticket in.

I was paying for a monthly subscription for Ark Survival Ascended. The server was regularly difficult to manage, and had some of the worst UI interface mechanics I have EVER experienced. The server experience was enough to make my friends dislike the entire Ark game, and only 2 people even tried to stick with the server.
On top of that, I attempted to cancel the automatic extension of my server, and several hours after I had cancelled, I got charged for the server anyway. They are refusing to give me a refund, stating that their Terms of Service do not allow for refunds of automatics extensions. Even if the Automatic Extension was cancelled, they will not refund a false charge. I have spent the last 5 days arguing with their customer service who refuses to give me a refund, so now I'm now going through my credit card company to dispute the charge because they are so horrible with their customer service.

Attempting to fix a server issue for Ark Ascended, after an update. Nitrado keeps reverting to backups of the server and asking us to wait to try to log in, and the server still won't update, so we still can't even find the server to see if its working. Have gone through the "wait 20 minutes" process twice, and the time between each of these was 3 hours. Nitrado support is horrible, and this monopoly on Ark servers is absurd.

Bought server hosting
Server configuration wrong, hardware insufficient. After 3 days of server being almost always down, refund request is ignored. Calls to tech support cost more than the server. Online ticketing turnaround is many many hours, no live service.
Don't throw your money away on these guys.

$#*!ty $#*! support. Been using it for one year now, contacted the support three times so far, every time is the same. 0 improvement. When server was lagging and having voids, contacted them to fix it, always replied the same saying they needed to change the ip and port. And when I requested for the 'maintenance' to be done at a specific date and time, simply no more replies from them. I highly recommend y'all to just stay away from this provider. Id give it a $#*!ing 0/5 if I could.

I purchased a server, 4 days in they were having issues with their server time adjustments making the site inoperable for a few evenings. So here we are now 10 days in and I still can't actually access the service I have paid for so I asked for an extension. Instead, they sent me the remaining balance as a credit...meaning they sent me some of my money back, not enough to rent another month, and didn't apologize for any maintenance issues, or try to compensate me fairly. I just wasted 10 days for nothing. I am beyond angry with Nitrado, sorry excuse for a company.

Customer service will straight up lie to you about an error. I work as an application engineer, so I know a bit about computers. They changed the server and then tried to make it seem as if I used the wrong IP. Even though I've always been copying it from the Web Interface.

Before I could use my server, I had to go through troubles as if I was at work. If you're prepared to put in some work to make your server do the things you're paying for, rent@ nitrado.

I've had nothing but troubles over the years of using nitrado. I try to host as many servers as I can myself. I'd recommend you do the same. It's easy and cheap.

I'm new to the whole renting a server option but all I can say is, it works. It's not perfect but it works. Originally it was a pain to start up, even for a good computer it took about 2 days to finally start responding/allowing me to go into the stats and expert mode. Its choppy sometimes but it still run decently. Few bugs but if you got the patience for it try it out. Might be different for everyone.

I am renting a server at nitrado to host an ark server.
We have done several changes and managed to make a boo boo.
Contacted customer support and Alejandro Chavez was assigned to help me. He provided excellent help to me. And our server is now back to full normal status. I'm very happy with this server host, and the support they provide. I also want to say this has been resolved so quickly, and that has been during Christmas holidays!

I must express my disappointment with the services and products provided by this company. While they may appear impressive on paper, the reality is far from satisfactory. It feels like a group of inexperienced individuals is running the show. I have encountered numerous problems, ranging from unhelpful customer support to subpar product offerings. Surprisingly, these issues are not limited to the current server I rented; I have faced similar frustrations with previous server rentals. Despite initially believing in their quality, I find myself questioning why I continued to return.

One map been down 2 days others won't start unless we force Stater them ourselves replies slow, if at all, sometimes days useless information being passed to fix when we force start ark map they will email saying everything's fine they fixed it when we're the ones starting up maps and then watch them crash absolute joke they're having on us bank account

Good luck adding any kind of mods to your DayZ server with Nitrado. With how it's web interface is set up, it's virtually impossible. And forget about asking for help.Writing a support ticket, opening a live chat, etc. will just result in someone sending you the same link to the same Nitrado "wiki" page that doesn't help you with anything. Their Discord server is no help either. They have a "helpdesk-forum" which is just other people that use Nitrado answering people's questions, since no one that works for Nitrado is able to. Save yourself the time and money and use any other host.

Don't support nitrado because they're trying to prevent a free market through predatory tactics like signing an exclusivity agreement so only they can host ark ascended servers for whatever price and quality they feel like. In my experience i spent $30 to play with my 3 friends in a 20 slot server because that is literally the only option.In those 3 days i've had the server its only been operational for 10 of the 72 hours, i haven't been able to play on it or even find it since. Bisect Hosting wouldnt do that to us.

Their web systems and UI are clunky and still needs a lot of work. Server stability and patching process has improved. I have tried them three times in the last 4 years (Astroneer Server, Valheim Server, and Enshrouded Server).

Their credit and auto-renewal practices are near nefarious. They deliberately obfuscate how to adjust and save turning auto-renewal off. They will argue on policy and terms with you during cancellation to scrape an extra month of charges out of you and block a refund. Read everything carefully if you do choose to use them. Any charges as credit you will never get back. They will charge you for credit purchases over the total cost of the service, then leave the excess credit in the account which you cannot use or be refunded and they will just claim after 3 years of not using it. Better services offered from other companies with less deceptive or sleazy business practices.

I will never use them again. Go read up on their employee reviews if you are curious why they behave this way.

Hi,
I wouldnt really recomend using nitrado, as I have really bad customer experience. I rent a server, and due to not really user friendly UI of their pages, i didnt properly canceled automatic prolong of the subscription, and i get charged another month, while not using their services at all. When I reached them abou this(right after the charge, not like after 14 days), they told me something like, nothing we can do, and further messages will be ignored :D . This is another level of bad customer satisfaction policy. I dont know man. If i run a business, i care about customer satisfaction, so the customers return and spend more money. Its part of every good business case. Anyway, I read a lot of negative reviews all over the internet, so im not spending any more money here, and i advise you not to as well. Have a nice day.