Nordstrom Rack

I recently started shopping at nordstromrack.com and have had the worst customer service experience. To begin with,
Item's that are out of stock, listed as "in stock" and after placing my order, I got a cancellation email.
They also use the most unreliable company for International shipping, Land Mark Globel, and land mark has a sub contractor delivery company - Apple Express. Both companies, the least effective and most unreliable.

Inquiries about my returns was a nightmare. It took over a month to get my money back.
Every time I call, I got a different explanation. One of the agent puts me on hold to find out why it's taking too long, and she came back after 15 min hold to tale me that her supervisor will give me a call back... half hour later, supervisor 'Adrian' called back. Very ARROGANT. He didn't even have the common courtesy... his tone of voice sounds like he was on the brink of a mental breakdown. Certainly, I have a right to inquire about my money, I didn't understand his behavior at all.
I e-mailed customer relations, never got an answer.

Nordstrom Rack, YOU have the worst customet SERVICE that ranks at the bottom. Your policy and customer care department needs some cleanup.
Very disappointing.
I WILL NEVER SHOP AGAIN ON YOUR SITE

I just encountered THE WORST experience with a return for Nordstromrack.com! I ordered 4 items and returned all 4 items the same day I received the items. 2 weeks go by and they finally received my return. I only knew they received the return because I tracked the return, never got an email from NR confirming return. Waited another 2 weeks because I still haven't seen a refund for my items so I contacted them and they said one of the items wasn't returned. They would need 7-10 days to check with return dept to see if it was returned so of course now that's been 3 weeks since they received the return they said they didn't get the item back and wouldn't give the refund. I filed a claim with my credit card company and got the refund but today I get this email from NR saying they would need a police report if this happens again! Unbelievable! "Please note that we may ask for a police report when this incident happens again next time." I do not appreciate being treated like a thief and will NEVER do business with them again!

The shipping times for online purchases is atrocious. Calling customer service is an exercise in futility. I will be taking my business elsewhere.

Received a pair of Betsy Johnson bedazzled tennis shoes instead of a men's Brooks Brotjers polo, to be told they were sold out. They canceled order, but said I could not receive a refund until I drove to take the shoes back to a local Nordstrom Rack.

Flash forward 8 months and I place a $200 order with them, giving my new address and they still ship it to my old address. I was waiting on hold for 20 mins just to be disconnected. Waiting my second time now... 8 mins in. Now once being connected to a manager, because the service lady couldn't re-route my package. I find that half of it can be rerouted, so the main part, a jacket that I got for Denver next week, will be shipped to the wrong address. The manager even provided the right address, that I've never used on their site until this order. Proving that I provided the correct shipping address. They are making my mother, who the package was shipped to and who has severe lupus drive 30 mins to the nearest post office pay $30 to overnight it to me and the manager says, sorry nothing I can do. Horrible. Worst customer service. You may as well be a discounted Ross or TJ Maxx.

Never Received Package. Carrier Stole and customer service don't want to do nothing about. Want even give me a refund

If I can give Nordstrom ZERO stars I would. Don't buy anything from this stupid store, fake items not real. Bad customer service

I ordered shoes from Nordstrom Rack. I realized the address on my cc was my old address and called back a few hours later to change it. I was told it couldnt be changed and that Id have to do it and he hung up. I chatted/connected and After much conversation and problem solving the agent said it would not be an issue and they would catch it 'per her supv' and send it to the correct address in TN. Several days later, I see it went to Medford where I no longer live. I have contacted Nordstrom/Haute who charged me 200. For merchandise I did not receive. I have no idea where my merchandise is or if its been delivered to other address or not. I have received no resolution. The first customer rep lied to me and didnt change anything. The 2nd rep said shed ask her manager then said mgr would call within 5 min and she NEVER DID! I feel like Im being held in merchandise hell and had to pay 200.00 for it. Money I desperately want back if Im not going to get my merchandise. As of today it has been approx 20days of crap service and no merchandise and no fixes. SHAME ON YOU!

I have shopped at Nordstroms for 5 decades. This year the online experience has gone downhill and I hope it improves to compete in todays market. So many errors including notifying me of numerous items out of stock that I purchased, AFTER they should have arrived. I was attempting to Christmas shop and now have a number of cancelled items and at least one that hasnt been delivered, 10 days after the order date. Now leaving to visit relatives without many of the gifts we intended to leave there. If its not going to be shipped in a timely manner thats fine, just please dont say it is. If you dont value those shopping your online clearance section which I was, realize those same customers likely shop your stores as well. I tried the Lynnwood Rack this month and it was disappointing. Oh yes, I tried the clearance section again and at the end of the day after work. Employees seemed more interested in closing than helping. The clearance racks didnt used to be completely disheveled and disorganized. Im hoping it improves. The online tracking software needs to improve as well with the holiday season fast approaching. While many things have changed with the modern era, there are some things that shouldnt change, namely customer CARE.

Ordered high heel boots and perfume on December 16th as a Christmas present and was told they could not guarantee the items would arrive before Christmas but it's a good chance they could arrive before Christmas.

I receive an e-mail the next day on Thursday December 17th stating that the boots have shipped. To ensure quick delivery my order had been divided into 2 shipments due to the perfume not being ready. I thought great I probably will receive the boots before Christmas.

On Monday December 21st I receive an e-mail stating my perfume had shipped and I thought I probably wouldn't receive the perfume before Christmas but it was fine.

On Wednesday December 23rd I receive an e-mail stating your package will arrive tomorrow. I'm thinking perfect the boots. I check the tracking number and find out its the perfume. I look up the tracking number for the boots and no information. I call the shipping company and they tell me that they have never received the package.

I call Nordstroms on December 24th and they tell me sometimes it can take up to 8 business days for an item to leave the warehouse. This is ridiculous!

NEVER AGAIN! This is terrible customer service, misleading communication & inconsistent shipping. I was told on December 17th that my boots had shipped only to find out 7 days later my item is still in the warehouse waiting to ship. While my perfume shipped 4 day later, shipped the same day as e-mailed and arrived 3 days later.

Customer Service light years behind Amazon! Take your business to online merchants who respect their customers and value them.

On 9/28/2023 I ordered two pairs of sunglasses. On 10/3/2023 I received the empty package. They don't want to refund me.

You only get 40 days to return it for a full refund from the DATE OF PURCHASE, not date of DELIVERY. That's right. The clock starts ticking before you even receive the package.

I have always been pleased with purchases I have made from Nordstrom Rack online. My items always came in a timely manner, correctly filled, etc. I'm not sure what has happened with this company but it seems by the other reviews that things are going south quickly as far as their customer service and reliability. I ordered 2 pairs of booties one week ago. One for myself and a pair for my 8 year old daughter. 2 days after placing the order, I received an email that the order for my pair could not be filled due to a shortage. Immediately I went online and it was still showing there were shoes available in my size and color. It did not even have "only 2 left" or anything of that nature. I called customer service and she couldn't even find the item in her system at all so they refunded me for those shoes and for shipping. Here we are one week later and I still have not received a shipping confirmation for my daughter's shoes. I called customer service and was told that there was no information available and that I would not be receiving this shoes either and that they would issue a refund. Were you going to send me an email to notify me or just keep my money and hope I don't notice you didn't send the shoes?! THEN, I receive my refund email and it says that "my return has been approved". I'm sorry, WHAT?! Get it right people, I didn't return or cancel any order, your representative told me it COULDN'T be filled. This is ridiculous, Nordstrom. Get your act together. You have lost my trust and I won't be placing any more online orders for you. Rest assured I will be sharing my experience with all of my friends, family and on every forum there is.