I've been using NordVPN for almost a month now and I'm super happy with the great internet speed, privacy and brilliant support. Recommend it to anyone who's looking for a reliable vpn.
A ticket (ID #*******) with a subject title "NordVPN iOS App Support" has been created for you. There is the info you asked for. I hope you can treat me better then the last guy. Thanks
There site is all about tricking you in to buying something you don't need or something you don't even know about. My son signed me up for nord without my knowledge. After asking for a refund they refused. And then the following year they charged me again. And they charged me for 2 other things I didn't even know what they were. Worst customer service. And you can not trust them at all. They will try and deceive you all the way. Please don't get Nord. There are so many other sites so much better.
I signed up to use a VPN so I could access some streaming services back home in Australia. When I went onto Nord's site, they had a big banner that said '30 day money back guarantee' - after I'd signed up and installed the VPN, it became clear that the streaming service I was trying to access had some kind of VPN blocker, so I couldn't get the benefit of using the Nord service and had no use for the subscription. I wrote to Nord asking for a refund, noting their own '30-day money back guarantee'. They first refused to acknowledge their guarantee, then made me apply for a refund through Apple, which then rejected my request, and have made it really difficult to get the refund, which they have still not issued. They basically lied about their 30 day money back guarantee, which is a breach of consumer law. I can't speak to the quality of their product having not used it/not been able to use it, but their customer service is shocking, and their advertising practices are dodgy/disingenuous. On principle I'd go with a different provider, since I've been ripped off and they lied about their guarantee. Better companies are out there, that have integrity and maintain good faith with their customers and prospective customers. Support one of those instead.
I have an account with Nord VPN, For the latest 18 months I have not wanted an account with Nord VPN. I tried to close it over a year ago. Since then they have been accessing my bank account and taking payments without my permission. I even have a new bank account and somehow they accessed this account and took a years subscription out AND they took it 2 weeks before they said they would. This gave me no time to cancel once more. And now I cant get my money back. DO NOT TRUST THIS COMPANY. The way they treat their customers is very very poor
Signed up for NORDVPN on 09.23.23. Multiple sites picked up I was using a VPN. Funny thing - I also got a captcha trying to access my NORDVPN account while using their service. Requested a refund via the 30 Day Moneyback guarantee and they declined to refund money. Refund was requested same day as I signed up. Will have to reach out to my credit card for a chargeback. I would not recommend this company at all. If you still want to use them please screenshot any claims made for the 30day money back guarantee claim because it will be useful if you have to contact credit card/PayPal for your chargeback. Honestly I would urge your to try ExpressVPN or Mullvad before NORD.
Hello. We're sorry to hear about the whole situation, however, we stay true to our 30-day money-back policy. Could you update your review with the Ticket ID that you have received after contacting our customers' support team, for us to check how your inquiry was handled on our end? Thank you! -N.L.
They turned on auto renewal even after I cancelled it. It does not work in China at all. Customer service was unhelpful even through I told them on the very day it auto renewed.
Hello. It seems that you have not canceled your recurring payment subscription, therefore your subscription was renewed. Also, you should have received a renewal reminder via email, you can contact our customer support team at support.nordvpn.com and they will check whether it was sent or not. As for China, try using one of these connection methods(depending on your OS) and check if the issue persists: https://support.nord-help.com/1047408742. -A.Z
NordVPN is a popular virtual private network (VPN) provider that offers secure and private internet connectivity to its users. When it comes to internet connectivity and speed, NordVPN has a lot to offer. With over 5,200 servers in 59 countries, NordVPN provides fast and reliable connections for its users across the globe. One of the standout features of NordVPN's internet connectivity is its ability to bypass geo-restrictions and access content from anywhere in the world.
A VPN or virtual private network allows a user to connect securely through a VPN server to access the internet.
IPVanish also offers stable and fast internet connection speeds suitable for streaming and torrenting.
With servers located across five continents, NordVPN provides users with reliable connections no matter where they are.
This vast server network allows you to bypass geo-restrictions and access content from anywhere in the world.
I had an issue with the NordVPN Chrome extension and reported it to Customer Support. The support analysts, Jose Guzman, Lucas Ruiz and Diego Castillo were all over it! Together, they were in constant contact with recommendations and step-by-step guidance to bring my issue to resolution. I am very pleased with the Customer Support I received from these technical support analysts.
CPU demand suddenly shot up to over 100% and so had to stop using Nord VPN. After numerous emails was informed that the probelm had been identified and the engineers were working on a solution.
However, as I write (26th October), I have just received an email that makes it clear that no log has been kept of the problem and I don't even believe that the source of the problem has been identified and I have just been asked to repeat a test whcih I had done when I first emailed for help. So disappointed with Nord, because until this expereince would have awarded them 5*. I now have to start looking for another VPN supplier whose programme will not destroy my CPU.
Hello. We are really sorry to hear that. Could you please update this review and provide us with a ticket ID that you have received after contacting our customer support team? This information would allow us to check if your ticket was handled properly and provide you with further assistance. -A.Z
Their response is crisp and fast as lightning! Every time I've had an issue all that I have to do is send them an email and they have been very supportive.
Overview
NordVPN has a rating of 1.9 stars from 208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NordVPN most frequently mention customer service, credit card and auto renewal. NordVPN ranks 93rd among Vpn sites.
Strict no-logs policy
Your activities using NordVPN Services are not monitored, recorded, logged, stored or passed to any third party.
Business History
Discover our story: https://nordvpn.com/nordvpn-birthday/
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Hello Lily, sorry to hear you are not satisfied with our service. We stand by our 30-day money back guarantee. However, from the details you have provided it seems that you may have purchased NordVPN subscription from App Store, which is subject to Apple App Store refund policies. As a result, we are unable to offer 30-day money back guarantee for purchases made via App store.