I found that you guys intend to solve the issue sincerely.
To weeks ro solve a problem but finally we find solution.
Customer service was top notch, knowledgeable quick easy and efficient! Thank you!
The guys did an awesome job
Fast response and great help
Pada tgl 23 Mei anak saya memakai hp saya usia 12 th dan menginstal nordvpn dan tanpa di sengmenghubungkan ke akun dana.pada tanggal 26 Mei Nordvpn mengirimkan tagihan. Pada tanggal 27 mei google play langsung mendebet akun rekening dana yang baru saja saya isi. Dan setelah melakukan kontak dengan Nordvpn semua jelas dan saya bersyukur uang akan di kembalikan sesegera mungkin. Pelayanan cepat dan tanggap dari Nordvpn adalah yang terbaik. Mengingat banyak hal seperti ini terjadi. Dan inilah yang dikatakan service excelant. God job. Thanks.GBU.
Mon abonnement a nord VPN avait été renouvellé par erreur sans mon consentement. J'ai eu contact avec Addison au service client qui a été parfaitement a l'écoute de mon problème et très pro. J'ai reçu très rapidement la confirmation de la suppression de mon abonnement et le remboursement a été fait sous 48 h. Good job, merci Addison
Je suis très satisfait du service, je 'e regrette pas bon abonnements merci
Sleazy bunch. Signed u for a 1 time use, purchased 1 month of service, they
Have now charged me 3 times and are not willing to refund for the unused
Months. Sneakily have things thingS hidden in terms and conditions to fool customers
Into buying ongoing subscriptions. Buyer beware. Choose a a more ethical
Provider. The company will tell you its all in the terms and conditions but it's
Tucked away in there, then once you have a grievance they are totally unwilling to assist. Terms and conditions as very wordy so that the customer will be mislead.
I've been using NordVPN for just long enough to not qualify for a refund. I have attempted to access a number of websites which are blocked/return a blank page while Nord's VPN is active. If I pause the VPN, the website is still blocked. I literally have to quit the software to be able to access the site. Nord does not give any reason why they block the website, and do not identify them as malicious/dangerous. (they are not, these are domestic US woodworking websites). They not provide any other options to whitelist these sites.
Customer service doesn't seem to have any interest in rectifying the situation. I can't get my money back, but I can certainly share my experience.
Hello, Steve. We are sorry to hear about the issue you are experiencing and appreciate you bringing this to our attention. It sounds like it may be related to certain websites being incorrectly flagged as malicious by our Threat Protection feature. Depending on your device, you may have the option to allowlist the website within Threat Protection. That said, we would like to take a closer look at how your case was handled. Could you please provide your ticket ID? Thank you. -E.G.
Overview
NordVPN has a rating of 1.9 stars from 209 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NordVPN most frequently mention customer service, credit card and auto renewal. NordVPN ranks 93rd among Vpn sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Alexis. We are very sorry to hear of your displeasure. Please note that auto-renewal is enabled by default for your convenience, but it can be cancelled at any point if you do not wish to be charged again. You can cancel it in your Nord Account dashboard, or by contacting our customer support at support.nordvpn.com. -N.F.