I love these pants! True to size, enough length, lightweight, yet warm!
Good experience, easy to order amd kept informed..
No problems placing my order. Website was easy to navigate.
Do what they say on the tin. Very comfortable. A great purchase.
Great easy to use. Your product is Fantastic. Thank you
Seems efficient, 2 week delay in receiving item. Apparently courier issue.
Really like my pants, great for hikes when the weather is cool and damp. Will buy more!
Good quality product, very comfortable, fits to size
Hello Chris,
We're thrilled to hear that you're enjoying our product and that it meets your expectations for quality and comfort. Thank you for choosing Northbound Gear and for leaving us a 5-star review! If you have any more feedback or questions in the future, please don't hesitate to reach out. We're here to ensure your satisfaction and provide you with the best products and services possible.
Have a great day!
Customer service was excellent. Answered all my questions in a timely manner.
Easy to find what I was looking for. Thank you. Liked merchandise.
Easy to place order, great follow up highly recommend
I was very pleased with the quality of these pants. They are warm, comfortable, and well made.
Hello David!
We're truly grateful for your outstanding 5-star rating! Your feedback is greatly appreciated and I'm happy to know that our products give you so much comfort.
Please let me know If you have further questions or concerns, we are always here to assist you!
Everything I have ordered has arrived within 2 to 3 weeks. Items are packaged well.
Hi Michael,
We are truly appreciative of your feedback and the 5-star rating you have generously given us! Your positive remarks about the timely delivery of your orders and the quality packaging of our items are highly valued.
If you ever require further assistance or have additional feedback to share, please do not hesitate to reach out. Your satisfaction is our utmost priority, and we are here to ensure your experience with us remains exceptional.
Over 2 months and no product. Customer service helps none! Asked for a refund but denied.
Overview
Northbound Gear has a rating of 3.3 stars from 1,679 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 2nd among Outdoor Clothing sites.
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Business History
The Northbound Gear Family is a small but mighty team of 12 movers and shakers from around the world. We span 6 continents and speak a combined 7 languages. A truly global team brought together for the sole purpose of creating the highest quality sustainable apparel on the planet.
HOW WE STARTED
As three outdoor enthusiasts, we set out on a mission to design innovative outdoor apparel that is durable, comfortable, & stylish.
The company name, Northbound Gear, symbolizes what we stand for. We are always moving forward and never looking back. From our products to our lifestyle, we strive to be the best we can possibly be, and design the best products to enhance your next outdoor adventure.
We are constantly field testing, noting customer feedback, and improving our designs so we can create the best possible products in the world. As a rule of thumb, If we won't wear it, we won't sell it!
If you have any feedback about your purchase or have any product ideas you would like to see us design, we’d love to hear from you!
Contact us and let us know how we can serve you better.
Onwards & Upwards!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nita,
We want to extend our heartfelt gratitude for your kind words and for taking the time to share your feedback! Receiving your 5-star rating is truly appreciated, and we are thrilled to hear about your positive experience. Should you ever require further assistance or have more feedback to share, please do not hesitate to reach out. We are here to ensure that your experience with us remains exceptional.
Thank you once again for choosing our products and services, and we look forward to serving you again in the future!