Northbound Gear

I have been trying to get a refunder returned good for quite some time. The company has confirmed that the good have been returned in good condition and that they will process the refund. No sign of the refund in my account and the company have just stopped responding to my emails.

I think this is a business that is either a scam or in financial trouble. I would not recommend using them.

Update: Since I posted this review Northbound have sprung into action and responded to my emails and sent the refund that they promised. It is a shame that I have to resort to negative reviews to get their attention.

Ordered product, months go by no product sent, nothing but excuses from the emails the company answers. They are not in Canada, their office doesn't exist, I went there, empty shell of a building. They refuse to refund. THIS COMPANY IS A SCAM, BUYER BEWARE! FALSE SHIPPING LABELS GET CREATED, NO PRODUCT SHIPPED, FAKE EASTERN STANDARD TIME BUSINESS HOURS, FAKE PHONE NUMBER, FRAUD ALERT!

Sadly paid over 300 for three pairs of pants and ordered based on their size chart. I didn't think the return policy for such expensive items would be such crap. I could not even get my calf through the pants. The pants must have been sized for Asia, who knows. Now I have to pay the return shipping from the US to CA. There was no way I was going to try to order other pairs and risk them not fitting. Not transparent ordering if outside CA.

I ordered one and got it ok. I liked it so I ordered a second one. It's been almost a month and I still haven't received it. They seem to have regular delivery issues based on other feedback as well

Do not buy from this company if you live in the US, and do not trust the return process. I probably spent half a day, in total, with filling out custom forms and paying close to $30.00 to return a pair of pants to Canada. The company seems thorough clueless about providing a good buying experience. I had to send six emails in order finally to get 80% of my money back. Buyer beware.

When I first learned about Northbound Gear, I wasn't sure if I should purchase from them. I had done some research online and saw some negative reviews from people saying it was a scam. This was contrasted with others expressing their love for the products. So, I took a gamble and bought a pair of pants. I can tell you that my experience was pleasant; so much so, that I have bought another pair since then!

This latest order was my third pair of pants, I love them that much. And customer service is great, after I ordered, I realized I was duplicating the colour of my previous order, quickly emailed a request to change the colour, response was positive and quick. And delivery was speedy as well.

This company doesn't seem to really have any inventory on hand. My original order took over a month of prodding their customer service before they shipped my item. When the product finally arrived it didn't fit so I asked for an exchange. What a nightmare that had become. Going on my fifth month and since do not have my product. I will never order from this company again. Buyers beware.

I bought the lined Northbound pants for my husband in black and green. They look great on him (just remember to go down one size and be mindful of the length). He just rotated between the two all winter, even though he has Eddie Bauer lined pants. Thanks Northbound for keeping us warm during this long hard winter!

Have ordered several times from Northbound Gear. Web site easy to Navigate. Order fulfilment and delivery very efficient and swift. Love the quality and fit of the Clothing. Well thought out, designed and manufactured clothing. Absolutely first class. Will be using Northbound Gear as my go to site and supplier in future. Highly Recommended.

First off.I Do like the 2 prs of pants. However, shipping took so long that I was back from my hiking trip before they even arrived.
Still waiting to hear if pants in my husband's sizes are available. Have been checking Weekly for about 2 months now…

Happy with the product. It's well made and comfortable. Kept me warm on some cold hikes. I like that there's some give to the material, it allows for freedom of movement.
My only issue was the long shipping time. Took about 3 weeks, but it did finally arrive.

Just received my new pants. Quality is great, with lots of little well thought details, e.g. the pocket zipper zips up and ens in a protective hood. Have not taken them out hiking yet. Will update my review once I do.

When checking out it kept opening the help area. Kinda frustrating.
However, that pants are perfect and check every box regarding fit, comfort, style and performance, I'm sure I'll be purchasing another pair.

Gear quality is good, however it took forever (over a month) for the parcel to be delivered with no feedback or tracking information from Canada Post.
The pants are super comfortable and cozy. A great purchase!