No respect for returning customers, horrible customer service as well. Also was charged 9.00 for a shipping order than contained 1 fuse for a pellet stove, this fuse is basically weightless, smaller than a penny, and lighter too.
I purchased a hitch carrier with credit card, online and twice I had to call them because they emailed me saying the address was wrong. Very odd because I usually order from Amazon (almost weekly) and have never had this problem. Both service members were awful and couldn't help solve the problem, so I had to stick with old faithful... Amazon. This is why so many are saying no thanks local and YES please to Amazon.
I was going to order a saw that was 200 dollars off and was told the price was good until Tues. Went to my cart, which I had saved online, and it was taken out. They claim item is discontinued. It is a new model saw, they must have realized they put the price lower than they wanted to honor. Lies! Never ever will I or anyone I know order from them again!
Bought a product and a week later still no update to shipping or anything. So when I call they tell me it hasnt shipped yet and that it takes 4-6 business days, so i should give it another week. After going back and forth about how the 4-6 days are up after the weekend I wont be home for a week. They explain how they can cancel the order but theres no guarantees on if it will stop the shipping process. Once they get your money all bets are off if you get what you actually paid for.
After 8 days and order had not been shipped I contacted Northern. They said would find out issue and get back - they didn't. Called 4 times with long wait times. When you do get someone they just don't care. Do not do business with this company.
Ok, ordered the following, they neglected to inform me that they didn't have any in stock. Here I sit going on month two they have my money and I have no tool. Ironton Dry Cut Metal Saw Seriously, put them out of business and do not buy from them!
This place is awesome, I just purchased over 3k worth of stuff. I started looking for the item I wanted online and they came up. I tried them out on one item and called customer service to ask a few questions and they were very knowledgeable and friendly I went back to the website and bought all the rest of my items, great prices and deals, this place just got themselves a customer for life, thank you northern tool
Received a Ironton air compressor for Christmas. Finally took it out of the box and it doesn't work. Called customer service and they refused to help me. One of the worst experiences I've ever had with a company.
Bought a brand new honda gsv190 engine from them for $315 - installed the engine on the machine - pulley / 3 bolts / throttle cable - put in gas and oil - pulled cord engine started for 10 secs and sprayed oil everywhere - took the engine off and there was a hole right underneath the valve cover through the cylinder head - contacted them cause i wanted to return the engine / emailed pics of what they sold me ( a hole with an engine around it) and they tell me they need to review it - days went by - nothing. Had to contact again and again - Million dollar company cant cough up a return shipping label - its ridiculous - they want me to ship it back to them - which means im paying lets also not forget they want a restock fee for what? Your gonna put it back on the shelf - such $#*!S - what a waste of time and money
We purchased three 36'' Exhaust fans from the Northern Tool company for 579.97 each with 148.98 for shipping, 113.34 taxes totaling 2002. 29.
These fans were installed; {labor cost and time) one fan didn't work. Calling immediately for replacement and return. These fans were needed in compliance to an inspection. We explained the urgency to no avail after several calls always meet with rudeness and they are waiting for paper work or a new one was sent then hanging up on us. This has jeopardized our inspection, cost us labor fee to install and then uninstall. I just called again to be rudely hung up on. THIS IS NOT A COMPANY TO USE.
Overview
Northern Tool + Equipment has a rating of 1.2 stars from 272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Northern Tool + Equipment most frequently mention customer service, credit card and business days. Northern Tool + Equipment ranks 291st among Tools sites.
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- West Burnsville, Minnesota, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members