Northern Tool + Equipment

I ordered a planar combo for $600 which was supposed to be delivered by this past Wednesday. When I called after 30 minutes of holding, they told me that it was back ordered for another month. I asked them to cancel my order and I was assured that they would. Two days later I get a call saying it's still on it's way. Wont get it for at least another week, and if I dont want it, I have to refuse delivery and lose 15% of my money to a restocking fee. I thought I was dealing with a reputable company but their customer service and attention to detail has been negligible. They couldn't even provide a tracking number for this order.

The bench arm shown was gray and the pictures hinted toward a gray -- I received it, and it was brown -- called to send back -- they said I had to pay shipping and a 15% restocking fee - They are still in the Stone Age. I will stick to companies that treat their customer right. Will Never buy from them again!

I bought some ceiling fans and they were the lowest quality fans (they were pretty on line) Ive ever seen and they were expensive. I installed one and it was so loud we just said no, return them. I asked for a return authorization and the fans had to be unopened and in original packaging. So im stuck with junky fans, ill sell in a garage sale soon for 10$ each (hopefully). These were imported from Canada (they messed up bacon) and so that just shows their not USA quality. I should have read Northerns return policy and found out that they are not return friendly. So stay away from them and go to Harbor freight for cheap.

I ordered a battery charger and it arrived crushed and we called customer service and they sent out another one it arrived crushed and what ups called retail packaging. We called in the third time on Wednesday and they were going to two day ship a replacement to us and it didn't arrive on Friday. After 3 weeks of dealing with this I've just about had it with this company. 3 weeks ago my credit card submitted payment to them and I have nothing to show for it.

I bought a $550 pump, installed it right out of the box, added gas (because you need gas to run it) and it did not work. So happy that I had purchased an extended warranty I returned it to the store for another one as it was one week old. Although I had drained it They were testy with me abut having gas in it but I had to see if it worked. Not only would they not exchange it but they charged me! 0% to restock a machine that did not work. Unbelievable! K I have bought warranties on weed eaters as well and they always found an excuse to claim 'user error' so they did not have to fix it but instead directed me as to what I should purchase to fix it myself. I will NEVER buy anything from this company again. Great sale prices but when you need help with a piece of their equipment (with warranty in hand) they give you every excuse of why they will not fix it.

Ordered an item back on May 30th to be shipped to the store. Website says 5-12 business days. Item is still not here (6/22). Store can't tell me anything and customer service only knows it went on a truck 6/4. Customer service was very friendly when I called and told me they would credit my account for the inconvenience. Do not waste time emailing, it was very unhelpful. Called back today as credit card was charged 6/18 for full amount. Now being told item was loaded 6/17. It ships from distribution center first then to warehouse before sending to store. I was told the 5-12 days is from when it leaves warehouse and doesn't include the weeks it takes to make it there. It will be over a month for it to arrive.