Northern Tool + Equipment

I tried purchasing a Milwaukee tool that was in stock at the time of the order. After over a week I tried checking the status of the order and could find nothing. After waiting on hold for a very long time, I was told plainly and unsympathetically that the item was a special order and that the 'manufacturer' declared it obsolete. If you go online, they are still offering the item, except for a higher price tag. The customer service is just terrible. No notice for the cancelled order, and absolutely no recourse. I will never buy from Northern Tool for my business. Thanks for wasting my time.

They answer on customercare one time that they will provide my question to mr J. S****' and he answer " this was shipped to you" but it is not shipped, Now I get no answers from them.
Due to this site it feels like they are trying to loose their jobs!
Finally after threaten them with the chamber of commerce, I get all my ordered stuff, but it was taken a lot of effort time ande energy, took me 4 weeks extra. I was happy that the order was not too big

I purchased 6 adirondack chairs. My order date was 4/26/2021. I received my order sometime last summer (I didn't note the date). However it was late enough in the summer to not put the chairs together. I had the chairs stored in their box in the garage on a shelf. So this weekend, I opened the boxes to put the chairs together. Each box contained broken parts. The shipping material was very thin and clearly not effective. I assembled 5 chairs out of the lot and asked for replacement parts for the 6th chair. They no longer have any parts, I asked for a refund - I'm passed the warranty period, by 8 days... and i'm counting from the order date, not the receipt date. This company does not honor their quality of product. I purchased this product from Leigh Country. Leigh Country will not address the problem. Shop elsewhere. Note, from the picture below, the green highlighted items are the pieces that were broken.

Ordered a solar panel. A wooden table was shipped instead. Called customer service, he told me to call the police. After about 20 calls I was transferred to Kristy. She told me that she will call me the next day, that never happened. Called again the lady told me they gave ma a credit on April 26th. I called my credit card company no credit was issued. I called again the lady on phone start calling me names (literally).
I filed a complaint with California Attorney general's office. The told me they have over 1000 complains about Northern tools. Dont buy from them, bad people, bad products, a bunch of crooks.

They advertised a promotion for Milwaukee lights. I placed 2 orders I was charged and was told that it would be shipped in couple days. I heard nothing from them, called 6 times and was told my order will ship soon. Even had one customer service worker hang up on me after I asked a simple question. When I called today they told me they canceled my order even after I was told it would ship Monday. I will never buy from them again.

Northern Tools. Great customer service! Especially Derick Miles, I had a larger order of tools and he helped me with everything. I asked Derick if the brand of tools I was buying was good and he said yes. I believed Derick because of his experience with the tools. If I ever need any tools again I will definitely go back to northern tool and ask for Derick. Derick was over the top out going for me and the other people he was helping at the time.