Northern Tool + Equipment

Northern Tools. Great customer service! Especially Derick Miles, I had a larger order of tools and he helped me with everything. I asked Derick if the brand of tools I was buying was good and he said yes. I believed Derick because of his experience with the tools. If I ever need any tools again I will definitely go back to northern tool and ask for Derick. Derick was over the top out going for me and the other people he was helping at the time.

This company is extremely poor to deal with and would suggest to stay away. I had ordered a steamer on November 28,2022 and have checked with NE many times in regards to where the steamer is. I have had some responses saying it will take awhile to clear customs and communication up to Jan 16,2023 saying it is still at customs. Now after asking AGAIN to speak with a supervisor I have been told it was delivered Dec 23,2022@ 12:01am. They told me that this is not their problem and I need to go to the police and file a complaint. After speaking with another supervisor (other one never called back as promised) I have been told it has been delivered to another city and still isn't their issue. I have even told the supervisors that I have chat logs up to January 16,2023 saying I haven't received it and NE doesn't care...Now waiting again as i pressed this is their issue, not mine...

I bought a powerhouse generator The generator failed to run at a working load of 220 watts for longer than 1 hour. The generator would then start and stop after 5-10 mins and then finally failed to start.
I returned the generator to Northern Tool and the policy is that they will need to test the product, they cannot provide refunds nor a replacement product! The technician tested the generator at a load of 1100 watts and the generator failed (cut out). Even when presented with this malfunction, Northern Tool (manager Myra Galland) advises that their policy is to fix the product, they cannot provide a replacement nor refund. They are also unable to identify what the actual issue is and how long it will take to fix it. I am left with no product nor the refund to use to buy a replacement product. Very unhappy with this service.

I ordered tires mounted on wheels for my John Deere lawn tractor. One was advertised@$27.55 and then two tires advertised@ $69.99 both with free shipping. Well I ordered two at $27.55 it took forever. Three weeks ito the order I called, they said they would notify me when they shipped. I said disregard I'm cancelling the order. Then they sent me an email 5 minutes later telling me I can't cancel the order because the tires and wheels have been shipped. I'm happy with the wheels and tires but not the customer service. BTW they changed the cost of the tires and wheels.

Ordered a truck rack with exact make and model of my truck on their website. They sent me the wrong rack and it does not fit. I'm being charged to ship the item back so then they can issue me a credit. The problem is: I need to pay the shipping back to there warehouse along with being charged a 15% restocking fee!... WTF! Called customer service and politely complained. They said there is nothing they can do for me even though they sent me the wrong truck rack! That's bull$#*!! Shipping the item back to them just cost me $139.00! I'm seriously going to report them to the Better Business Bureau. Will never do business with them again! -Ron Kramer

Tried to upload proof of purchase here, it would not accept my file format.

To make it short, I purchased a compressor from Northern Tools mid May, received compressor May 28 damaged. Today is June 12 and I still have not received all of my repair parts. Northern Tool tells I should expect the final repair parts by June 14. My new unusable compressor is sitting in my shop still attached to shipping crate.

Recently bought a 29 gallon portable gas walker online (it was not available in the store and was sent from manufacturer-not able to see it). Upon delivery we found it to be too large to get into our vehicle.

After calling Northern Tool customer service we were NOT ALLOWED to return it to a store in exchange for a smaller one. We had to pay shipping charges 3 times! Original purchase-return of product-exchange purchase. Northern Tool Customer service would NOT BUDGE!

No effort at all to help the customer. They said "it was OUR ERROR--so why should they have to pay for it."

I am an avid online shopper... this is unacceptable especially when an exchange is involved. Similar product on Amazon would have been exchanged without multiple shipping charges. BUYER BEWARE of your online purchases with Northern Tool!

So I went on line to northern tool equipment and was looking for a transmission jack and finally found what I wanted it was a Redline transmission jack (brand name) so it read 499.50 for the jack plus I did the $ 100.00 upgrade with the double tilt plate and added it and went straight check out. And at check out the total showed $ 529.99 and then a $ 100.00 product discount plus $ 25.80 in tax order total $455.79 and free shipping so I order it and my computer screen reads (thank you for your Order) and I took photos of were it shows me ordering Redline transmission jack and the thank you for your order and when I received my order northern tool equipment says I didn't order a redline transmission jack it was some oddball brand without the upgrade,, these guys are rip-offs

Recently shopped at a local Northern Tool Store (2) to buy a replacement log splitter motor. Both Northern Tool Stores recommended a specific Briggs and Stratton motor but neither had one in stock so I had to order one from Northern Tool. The one I ordered is the one I received but it is a lawn mower motor, not a splitter motor, as it has the emergency shut off to be hooked to the handle of a mower. I need the Briggs on/off switch instead of the mower shut off switch that came on the mower. Should be a simple enough fix!? Customer Service is totally non existent! No one answers the phone, no one responds to e-mails, nothing! My advice, shop somewhere else!

Northern Tool is a great way to search for items for your shop without going into the store. Tools, supplies, gardening items. Northern tool has a lot to chose from. The Advantage membership is a good deal, too.