Northern Tool + Equipment

Order never arrived, called the 800 number, put on hold for a total of 20 minutes. Asked to speak to a supervisor when they did come back and was put on hold again. Then I was told I could not speak to a sales supervisor and was told I was being transferred to a "Customer Service" person. Waited another 10 minutes. The person answering argued with me not wanting to hear my concern and refused to let me speak to a supervisor. I finally got to a supervisor who told me that the small amount of information I had been given by Northern employees was wrong. I canceled the late order and asked for a credit to my credit card.
I will never order from this confused, closed minded, rude organization again.

After chatting with a sales rep regarding a replacement engine for a log splitter, I purchased a new engine. I installed the new engine and almost lost fingers due to the recoil. I took the log splitter to have the engine serviced, and was told that the engine Northern sent me was for a lawn mower not a log splitter.
Upon a discussion with their customer service I was told that I needed to do research, and they only gave suggestions for replacements with no guarantees. The specs I gave the sales rep were right off the previous engine. Not sure what research I was supposed to do. They sent the wrong engine and per customer service it's my fault.

I ordered a part from Northern Tool on line according to their description and it matched with my brand and model. Received the kit and the parts did not fit. Called customer service for a replacement, didn't seem to know what to do. Took over a week and multiple calls to finally get them to send me an RMA.

Whe I received the RMA yesterday I have to PAY for the return shipping PLUS get hit with a 15% restocking charge. None of this was my fault, however customer service did not seem to care. Finally got the RMA and I will pay to return just to close this out.

Goodbye Northerntool.COM

Well, they respond super fast for me. I email them, and the next day, if not the same day, I get a reply.

The problem I have right now, is that I ordered two things. A $99 pipe bender and a $129 pneumatic planishing hammer.

The first, was supposed to ship in the middle of this month. The other says 28 days at longest.

Well, the first still has not shipped. I emailed them. They did respond, but they said they have yet to get them in. That is an answer and I am cool with that. But, I wish they had given me an idea of why and how long it should take to get them in.

I do this stuff as a hobby. I have no clue hot to use the second thing I ordered. Haha So, it really does not matter when I get it. I just like having an idea.

Ironton Hose reel cart arrived with box totally mutilated, with parts missing and some damaged. I explained to them that the box is totally mutilated and could not repack it in the box. They ignored my statement and sent me a return label where I had to pay for shipping and re-packaging. I tried calling them and after 20 minutes on hold they put me on hold again for 45 minutes. Still no resolution, Their customer service is deplorable.

CROOKS!
Ordered an item online using a visa gift card to pay on 11 May.
I went to the store for pickup after email notification. I was told that the visa gift card was rejected by NT. And the money was refunded after being rejected. And if I wanted the item I would need to pay using my CC. So I paid, taking their word for the problem. After I left the store I called the Visa gift card customer service phone #. They said the money was never returned to the account. So I went back to the store to confront the manager about this issue. They gave me the royal run around. Here we are a month later and they still won't refund the original amount of money they stole from me. NOTHING BUT SCAM ARTISTS!