Northern Tool + Equipment

Bought an Earthquake Tiller from this untruthful company and it was damaged. The rep incorrectly told me to file the claim with FedEx who denied it because NT had to file the claim.

We ordered a critical tool to perform a job that we under under contract for. The tool arrived on Monday the 16th. It was missing a critical piece. We immediately called Northern Tool for the piece. At this point they have 4 days to get us the part. Here we are on Wednesday afternoon and still have no tracking or a replacement part on the way. We have notified Amex and intend to dispute the charge. This is no way to support a customer who is using your tools. We will purchase elsewhere so we are not let down. Advice to anyone interested in Purchasing from Northern Tool. If you can find your item elsewhere you will be better off. They do not care about you only care about selling cheap foreign made tools.

Charged me 180.00 for expidited shipping on a jackhammer that should have showed up in 4 days. The jackhammer showed up 2 weeks later. Would not refund me my money for the shipping that i paid extra for. The tool should have been free shipping, but I needed it right away so I paid the added cost to ship it quicker. They just took my money. Offered me a 50 dollar gift card instead. What a piece of crap they are. Don't waste your money on these guys.

Our company purchased the 2 gun 4000psi unit one year ago along with the extended warranty. We have had to replace the burner, the hose reels 2 x's, all of the hoses and the unloader valve 3 x's. This week the tire and rim flew off of the trailer due to all 5 bolts snapping off. Every time we have tried to make a claim the warranty department has said this is normal wear and tear. Norther tool and their line of NorthStar pressure cleaners is a joke. Spend the extra money and get yourself a quality product.

The auto twirler is junk. I put it together and that was fine. I put my car on it and when I went to turn the gear box, it only rotated 1 time and then that was it. It would not turn anymore. The handle turns freely and does not rotate the car. I called northern tool customer service and they were no help, they were quick to palm me off to the manufacturer of the product which was no help either. Now I am stuck with an expensive tool that Is not functional and useless now. Do not buy this device from northern tool.

They are unbelievable stupid and incompetent. I ordered a propane heater on Friday and got an email on Monday that the order was cancelled. So I call and wait forever to get a live person and then they tell me that there was confusion because the billing address on my credit card wasn't the same as the ship to address. Wow, complicated, huh? So I spent a lot of time explaining, they reprocessed my credit card info and said it would ship that day. Wednesday I notice I sitll haven't been notified of shipping and I go to the website and see it hasn't shipped. I get in a chat session and they tell me I need to call them to get the credit card info straightened out. I was not going to call, wait god knows how long again just to have to go over the same bull$#*!. They suck. I will never deal with them again.

Placed an order online, and have an account with NT, there is no place to add a PO# when checking out. I contacting them afterward to see if I can add a PO# to my order, so when it arrives, our receiving department knows where the order goes and who it goes to. I was told if I added a PO# then i would have to call back and pay for the material a second time, as the PO# would wipe out the payment info. Just ridiculous. Never heard of a software that doesnt ask for a PO# from the customer. Especially in a business to business environment. Will have to spend 30 minutes this morning to pace a $200 order

Bought a PTO shaft for my tractor to run my seeder. Talked to sales, and they told me which one was for my seeder. The shaft broke after a week's use. In talking to customer service, this time they said that I needed a beefier one. Since I had already used the one they recommended, they could not take as a return. I forked out another $150, and this time the shaft arrived, I unpacked it, and noticed that the flange on one end had been damaged. Called customer service and they said that I should not have accepted the item. They would take a look at it if I returned it, but could not guarantee anything. Do yourself a favor and stay away from these people. I ignored the bad reviews and now I am paying the price. These are bad people.

I ordered a hitch for my vehicle and realized shortly after ordering it that it would not fit my application. I attempted to call to cancel the order but was on hold for extended time. After about 20 min I send an email to the customer service email that was included in my order email. After a few hours of no response, I called and waited on hold until I was able to get through. The person I talked to said they couldn't help because they were in sales and I needed to call customer service (which I thought I had just done!). I called again and waited on hold for another 20 min and finally got through to a customer service agent. He said the item had not shipped but could not be canceled because it was too far along in process. I asked if they could at least cover return shipping given the delays in response from customer service. He said they were very busy and it was my fault for placing the order to begin with. Never again will I order from these guys.