Northern Tool + Equipment

Tried ordering some parts from them since they showed in stock. I needed the parts by the weekend and they showed I should receive it by thursday if I paid next day shipping so I did.

Order was still processing on Saturday, so I called to cancel. Was told it would cancel. Had to call again since it wasn't cancelled, promised they would cancel the order.

Then on Monday, order still not cancelled, person arguing with me and talking over me that it wasn't showing as cancelled (duh, thats why I am calling yet again).

Avoid, will never purchase from them again.

I ordered a product (a wood splitter), but I never received it. Northern Tools says that FedEx delivered it, so Northern Tool says it's not their problem. And FedEx says it's not their problem.

Bottom line: I'm out $130. I'll never shop at Northern Tool and instead stick to Amazon. Amazon wouldn't make a shipping problem their customer's problem.

I ordered an Honda generator in the store and 45 minutes later, I decided I needed a bigger generator. I went back to the store and placed a second order for the bigger generator and canceled the first order. Well, 20 days later, I am still waiting for the credit of the canceled order. The store told me to contact the customer care, the customer care said it is the store's problem, nothing but runaround. I will wait for 5 more days and then I will contact my credit card.

I placed a order on july 28 for some bucket forks delivered for 336.26. I have a E-GIFT CARD for 100.00. The pin is 1533, E-Gift card last four numbers 8 576. I was trying to collect my 100.00 card from this order. The very next morning I called customer service and was told this would be taken of and a credit refund would be placed to my paypal account. This never happened. If it is this much trouble to order I will need to try a different company. Thanks, expect a review! Johnny Reiter *******@ntin.net

I received 2 Quantum industrial units on 3/7/17 and the vertical posts had holes that did not line up with shelves to use bolts as per included instructions and clips too loose to secure shelves. I called and spoke to John at Customer Service and told him I received 8 incorrect posts or 14 incorrect shelves and the order was botched. A week passed and no word back. I called Quantum mfg. On 3/14/17 and explained the problem and was told by the SALES Person she couldn't help me because I was a Northern Tool customer and I all issues had to go through the NT. I explained I did call a week earlier but had not heard back. Unbelievable. I found an e-mail from NT on 3/18/17 with a link to send pictures to a contact at Quantum. I sent in pics and still don't have a satisfactory resolution. WTF. Buyer beware!

Can't believe they take advantage of the working man I bought a air compressor here $1500 sent it in because of problems the mechanic didn't even check his work I've waited a month to get it back this is terrible I will never shop here again Customer service is rude the manager up there was terrible thought the store was for the workingman never again

Don't do business hereThis place is dishonorable. They have a price advertised on the Internet for a knife sharpener and I bought it. Then they came back the next day and refused to sell it to me at that price and wanted more money. Unbelievable! I told them they needed to honor the price that they advertised it for and they refused. Bad business! Do yourself a favor and don't deal with these people this place is dishonorable. They have a price advertised on the Internet for a knife sharpener and I bought it. Then they came back the next day and refused to sell it to me at that price and wanted more money. Unbelievable! I told them they needed to honor the price that they advertised it for and they refused. Bad business! Do yourself a favor and don't deal with these people

I ordered a heated power washer and the representative was great. The order was suppose to be delivered a week later which is why I went with them. Then I called the delivery company which was YRC a division on New Penn they said it would be there Thursday and they said Friday. I had guys and machine waiting there as this is a 500 lbs piece of equipment. Monday I called the YRC and they informed me they do not know where the package is, so I call Northern and they said they can not refund me.

This company does nothing but lie and then scold you for not being happy that they did. I purchased a 11thousand dollar tool, and after a week of not getting any delivery information I called them. I was told the delivery that they gave me both over the live chat as well the order status was not true, it wont be delivered until January. How is it not illegal to NOT tell someone they are buying a backordered part? Northern tool is aware they don't have any, they are aware that they are lying. DO NOT DO BUSSINESS with this company. You will get messed over.

We normally do not have problems when we order through EBAY However Northern Tools has tied up our money for 20 days so far... We sent them 3 messages no response... called Customer Service ( now that's what I call for an oxymoron) the three calls included over an hour and a half on hold each with BS story Do yourself a favor avoid this company and when using EBAY be sure to check the feedback especially the negative... Hopefully you will avoid the pain & suffering we are going through