Northern Tool + Equipment

I bought a surface cleaner that worked a total of 40 minutes... took it back for a refund but they said they said they do not refund surface cleaners. After arguing with the manager for 15 minutes he took it back. They gave me a refund receipt but never actually refunded the money back to my credit card.
So now they have my money and the crappy surface cleaner!
HOW LOW CAN THIS COMPANY GET
It will be a cold day in hell before I ever shop at Northern again.

Ordered equipment in May, after it was ordered I was informed it was on back order. After a month I contacted customer service to check on a expected date. On July 2 I was told the equipment was arriving at their store on June 29,3 days previous. They were unable to send the item or verify that they had it. I asked to cancel or if I could get another similar item and they canceled my ordered. I was told they would work on my refund but couldn't tell me when to expect it. Poor customer relations, wont shop here again.

I'm hooked first time been here,.Awesome selection, variety and prices. My name is Todd and I speak facts.

I ordered 3 parts, 2 in stock 1 out of stock, after a month i called. The order was cancelled due to wrong billing address. After straightening that out they said that would ship the products. After 2 more weeks i called again, the parts were at a UPS facility 100 miles away and they couldn't be delivered because N. T. messed up the delivery address this time. After 1 more week i called N. T. again and was told that i had called the UPS facility and told them i would be picking up the package. I cancelled my order and will never do business with this company again. NORTHERN TOOL IS THE WORST!
THX i hope this helps

Purchased a leaf blower and it won't stay running for more that 5 minutes, Called Northern Tool and they told me it's not their problem because I put gas in it and I need to call the manufacturer (Husqvarna) I also purchased an extended warranty and not feeling good about that purchase either

Ordered a pair of John Deere boots for a Christmas gift. The reason I ordered from Northern Tool was because if they didnt fit he could take back to Northern Tool. Well they didnt fit and cannot take back to a store. Only way to get a refund is to mail boots back I cannot return at any Northern Tool store. So will NEVER order from them again. You have to return to manufacturers address and NOT Northern Tool. After paying postage you also have to pay a manufacturers 15% restocking fee. " DEC 2014

One of the primary sources of electrical equipment for the builder and DIYer in the USA, this company has stores in several states and a mail catalog as well as this website. The site is well laid out so navigation and searching is easy. Products are reviewed by users. There are plenty of illustrations and specifications on offer to give you a better idea of what you're about to buy, and there are special offers that are worth checking out too.

The range here includes generators, alternative power sources, workwear, air tools, power tools, hand tools, farm tools, auto repair equipment, auto and SUV parts and accessories, and all those other alpha male things that the Average American Husband allegedly asks Santa for every Christmas as an alternative to socks. It's an extraordinarily varied range of products and well worth bookmarking if you are in the USA, because there's something here for anyone who owns or maintains any kind of home, transport or acreage.

I made a purchase in May 2023. When I made my purchase, I never received a confirmation, no receipt, other than from PayPal, NOTHING. About 2 weeks later, I contact Northern Tool. They tell me my order was cancelled! I never received ANYTHING from them about cancelling my order either. Here I sit waiting for the tool that I needed, and they don't even have the courtesy to tell you that your order has been cancelled. I will no longer be using Northern Tool, I will go elsewhere. Even if it costs me a few pennies more, I will be guaranteed to receive my order and update emails without any problems.

Bought online for$24.42. Junk. Returned. Item reduced to $15.99. Refund 15.99, restocking fee. I will avoid this business in the future, other smart people will too.