Northern Tool + Equipment

Have a ******* watt generator control board burned up bought the best extended warranty they sell, they had it for repair for 3 months we need it for work. The extended warranty company is useless they just yell at you at what they wont do. The company can say parts on back order for a year if they want and your us a creek with out my ******* watt generator. Avoid this company at all cost on you will lose. Now I have to go buy another ******* watt $3000. 00 generator because Northern tool and the extended warranty department are all bunch of liars.

Purchased a new Honda motor it arrived with a broken engine switch. Not shipping damage as the box was in perfect shape. $9 part but cant get any help from Northern. I was disconnected twice after long phone wait times. Honda will not cover the part either as they said it was freight damage. I will never purchase from Northern again

Terrible company. Bought a wood chipper from NorthernTool through their amazon seller. Chipper arrived rusted like it had been sitting in storage forever. The chipper had many design flaws but would have cost me an arm and a leg to return due to it's size. The V Belt snapped on it, so I ordered a replacement. It's been a month since I ordered the V Belt. I contacted them to see what the ETA would be and was told that it is going to be another 5 months until they have another one available. Half a year? For a V Belt that is standard on your chipper line!? Absolutely unacceptable. They pay for review protection on amazon and don't allow criticism on their site. Over priced company. Do not buy from NorthernTool if you have standards.

I have purchased numerous high dollar tools from your company. With each and every purchase I have experienced bad issues or tools and customer relations. I purchased wood stove and took it home in a looked like damaged create, got it home and discovered over 1/2 of fire brick broke,. Purchased a log splitter and arrived at store and was told the only log splitter was a assembled and I had to pay over 200 dollars because it was assembled got it home and discovered it needed HYD and motor oil, again was not informed it was not already oiled. Also recently had a issue with same said log splitter and called customer because it would not start, at the most it has 200 hours and I changed filter and spark plug same time last fall. I decided the coil tested bad and needed replacing. Now for the last straw, I called parts and customer and said I needed the part number for coil. Because in the owners manual there are only "kits" that have part numbers and other related parts do not have parts number. Discovered the reason is because there are only 3 parts that can be gotten because of Chinese made motors have very few parts and then I was informed I had to go to 3rd party parts company who northern tool has purchased and created a monopoly so if you need parts you have to purchase then through Jacks small engine company. If you have not already figured I will not let this slide I do hundreds of reviews and this takes the cake for robbery of customers. This is shameful and I will make every effort to inform the public, as I have make countless purchases with northern but none any more.

Northern Tool deserves its lousy ratings. This company raises its prices just prior to their sales so you will still pay retail. Their sale is nothing but expiring coupons to use on future purchases to hook you in... They send a coupon after purchased items have shipped. Or days later... this allows them the opportunity to analyze what products you have been looking at or are saved in your cart. Prior to receiving your expiring coupon, the price on these items will increase a couple of bucks... so when you use your "coupon" you again will pay the retail price or more than the posted price just days earlier. NO WONDER THEY RECEIVE BAD REVIEWS. Crook mentality. Using your computer search agents you... Listed as a "Family business" like that means $#*!. They use a computer to monitor your shopping to maximize profits. POS - lousy company values.

I placed an order via Amazon which indicated freight by a trucking company but did not indicate I would have to remove a 240lb product myself off of the truck. I submitted email request for accommodation with a response to call and pay $85 to have truck with lift deliver it. My follow up email indicated I could not physically remove the item and further requested copy of the verbiage stipulated in the company's response. My response from them was the same (to pay $85 to have delivered). The unprofessional tone of their C/S email had me livid; so I called and waited 25 minutes to hang up because CS left me on hold. I emailed to cancel the order and refused delivery. They "strive" to make the customer happy yet treat customers in this manner. Ridiculous! Hope to prevent this from occurring to another consumer.

Bought and paid for a new tool box on a Sunday said they would hold until I could come with my pickup to get it, showed up following week and they said they sold it and have no more in stock other than the assembled floor model that was scratched, they ordered one and have no clue when it will arrive. Thinking best option is to get my money back and go to harbor freight.

Customer service was rude and inattentive. Instead of cancelling my order in a timely manner they ended up letting it ship. The whole experience demonstrated that customer service is poorly run and reflects poorly on the whole company.

Buy somewhere else... even if it's a few dollars more!