Alex helped me to pass my request to hotel and asked to make an upgrade, therefore I would recommend booking with Nustay without doubts!
I booked the room for my partner's bday and she received a piece of cake when we arrived. Thanks for taking care of this
Really great experience here after being with Booking.com previously and had the worst experience ever.
Dear Ariana, thank you for such a prompt and kind response! I'm giving you 10 out of 10 stars for your service (great in other words)!
Made a last minute booking and was not sure if it is confirmed. Ivana answered super fast and reconfirmed the booking with the hotel. Would recommend
I had a problem with the hotel's respresentative at the hotel, but Nustay solved it for me. Once again thank u Anna.
Nustay wouldn't give us a refund during the Corona Virus situation. Very bad customer service taking advantage of individuals during this time.
The reply provided an answer my concerns. Even though I am not happy with the outcome, the response was good :(
I was given an option on how to make extra payment to redeem the voucher. So question was answered. Thank you
Ivana I don't know if I responded to this but thank you very much appreciate your understanding in this matter!
Theresa
Very quick and efficient service with a satisfactory outcome. I would recommend this website in the basis of the service received.
Really shouldn't take my money befpre you can confirm my hotel booking 1st. Good that I had the room finally
Not excellent because of the reply speed. I wish you could have a well developed bot so I could find the answers on my own
Thank you for your quick response and your assistance. I look forward to using your website in the future. Judith
My payment didnt go through because your site was blocking the payment. BUT yet your team offered me an alternative way to pay
Thank you very much for your help in this matter. I hope to see you soon when normality returns! Once again thank you. Andy.
I will recommend your company in the further! Wish a good luck to your business in passing this period.
The service I received was fast and expedient. Anna was very knowledgeable and made me comfortable making my reservation.
Dana, you made my day! Thanks a lot! Stay healthy wherever you are
I appreciate that Nina understood my situation - my health problems and my old age prevented me from traveling.
Overview
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members