Nykaa

*******834Consumers complaining about Nykaa *******973most frequently mention customer care, worst e"*******834Consumers complaining about Nykaa *******973most frequently mention customer care, worst e"*******834Consumers complaining about Nykaa *******973most frequently mention customer care, worst e"

Hi I m anil. From Chandigarh...
Bar bar complaint krne pr bi problem solve ni ho rha hai... order no... NYK-**************...
Ambrane Neobuds 33 Ear Buds Wireless With Mic Headphones (Indigo Blue). Yh product mene parchase kiya... product acha hai. But bar bar problem aaa rhi hai... connectivity proper ni hoti... bich bich me sound drop ho jati hai... very big issue... starting ke 1-2 days achi connected huya... koi issue nhi tha... but muje Costmer support se call aayi thi bola gya ki apki prblm jldi solve hogi... kab hogi plz timely action... apke app me na koi return ka option bi nhi hai... very bad app... plz solve this problem..

I recently had an unfortunate experience with Nykaa's refund process that left me feeling frustrated and disappointed. As an avid online shopper, I understand that delays can happen occasionally, but Nykaa's handling of my refund was truly subpar.
I had purchased 2 products from Nykaa's website and unfortunately received a package with both products wrong after 13 days, it was the wrong shipment. Disappointed, I promptly reached out to their customer support team to initiate a replacement and refund for each respective product. They assured me that the refund would be processed within a specific timeframe, which gave me hope that my issue would be resolved quickly.
However, as the days turned into weeks, I found myself constantly following up with Nykaa to check the status of my refund. The lack of proactive communication on their part was extremely frustrating. Each time I contacted their customer support, I was greeted with vague responses and generic apologies. It felt like my concern was not taken seriously, and my patience was wearing thin.
Till today that is even after 18 days of my order I haven't received refund or the actual product which I ordered.
This delay not only inconvenienced me but also made me question the reliability of Nykaa's customer service and their commitment to customer satisfaction.
In today's competitive e-commerce landscape, timely and efficient resolution of customer issues is paramount. Nykaa fell short in this aspect, and it was disappointing to experience such a lack of responsiveness and accountability.
While I have enjoyed shopping on Nykaa in the past due to their extensive range of beauty products and user-friendly website, this incident has made me reconsider my loyalty. It's disheartening to encounter such poor customer service, especially when other online retailers prioritize prompt resolutions and maintain clear lines of communication.
In conclusion, Nykaa's delayed refund process left a sour taste in my mouth. I sincerely hope they address these issues and improve their customer service to ensure a more satisfactory experience for their customers in the future.

I purchased 3 products with order id NYK-************** and bill amount of 1578 which was prepaid.
I received a damage product worth 639 and for 1 week they kept me on loop to wait for 72 hrs, dropping calls in between and not providing any assistance. I kept on hearing same answer to wait for 72 hrs. Then after a lot of esclations their supervisior ( which they always say is busy in another call and will call back however this never happens) ensured to look into matter and after a week I received a mail of product unavailablity and ask if i want refund. When I agreed on refund they ask me on 31 aug 2020 to wait for 48 hrs then they will initiate refund (not sure why now they need another 48hrs for this) now after 48 hrs i am getting same answer to wait another 48hrs and then also we are not sure we will initiate thats what i get in response. On top of that when asked refund amount they told they will not refund tax part and only product part will be refunded for 639.
Never purchase from their site it is so disappointing and their customer executives surely gonna take them down with such services. Will drop another review with all chats, mails and product screenshots and to show how they respond every other day with same answers