Nykaa

I am a frustrated customer who had placed an order on your Nykaa portal on 12th May for 4 available products & today its 29th May & i have still not received my order. My order number is *******. Ur cust care ppl have no idea about anything, Could u pls revert on this I am fed up waiting for the delivery. I had ordered my products on 12th May & today it is 29th May and i have still not received my products. After placing an order you guys have mentioned the estimated delivery date is between 14-19th May and today is 29th May and the products have still not received and your customer care people dont know anything, they just know to say that the products will reach soon. Also your so called WOW express still shows the status till 13th May only.
I called your customer care people twice & both the times they have no idea about anything.
After waiting for so long i went to the market and have already bought the products and now these are of no use to me hence cancel this order and refund my money as soon as possible.
At least do this please.
I have to say that this is the most pathetic site on which i have ever ordered products & will never order again from here i swear.

I ordered two products from Nykaa on 28th May out of which one was delivered to me on 2nd of June and the other one on 1st of June. The product that i received on the 2nd was wrongly delivered for which i Immediately requested return and it was pickedup and the refund was initiated. The other product which i received on 1st had some size issues for which I requested the return on the 3rd of June for which the return window was still open. On the same day the delivery person came and took the product but i did not received any message until the evening that the product has been picked up... Later that evening suddenly i received the message from nykaa that the return has been cancelled without specifying any reason. I spoke with the customer care and they verified everything and said that they will speak with the courier team and update. Now i get the response after almost 15-20 days that the investigation was done and found that the product was not picked up. They have refused to provide me with any kind of explanation and nor they are refunding the money. I had chat with them for almost half an hour and all they could say was we investigated and we did not received any product. Nor they provided with any kind of proof of investigation. Worst experience till date with such a big brand

Don't buy anything from Nykaa Fashion, you will feel frustrated if you need to return/exchange the product.

They are cheater. Never ever order anything from them. It's more than 3 weeks and they have not refunded money for my cancelled order.

Nykaa.com order not delivered since 1month money deducted

1 Review
India
Kimmiq on Apr 13,2019
Mark as Resolved

I am really fed up from nykaa.com
I ordered 3products costing 695Rs on 17March, 19. Money is deducted from my account.

Now it's approx 1month I am not receiving my products or money.

They mention on their site that delivery takes 3-4days, but see I am here with no product in hand.

I have called them day and evening talking to different representative but they say we can't do anything. We will raise high priority request and then next day they change the status to Out for delivery and very same evening change it to Failed delivery.

I didn't receive any call, message, mail from courier also if in case They cannot locate my address.

Neither nykaa is providing me the contact of India post.

I found a number of India post online but they never pick up the call.

Nykaa says they can't contact Indicate neither I, then how will things work.

If they claim to deliver in 3-4days, and do not deliver for any unknown reason how should I deal with that.

Giving fake commitments on site is just making fool of people.

What a company is it?