Nykaa

Overall service is bad, Nykaa's customer care does not give any solution. Courier partner delivery and pick up service of Nykaa Fashion is not good

Bad & Fraud website. Poor customer services, Fake products. Always make a customer wait for refund

My experience with nykaa service is terrible. Truly awful.
I ordered a skincare routine worth more than 10,000 for my best friend's birthday and hoped they would deliver on time. Delayed delivery obviously. And to top that they did not sympathize emotionally at all.
Secondly, she did not like a few of the products as they were not cruelty free and wished to return them, imagine my shock the return and customer service is terrible at Nyka.

There is no sense of satisfaction in NYKA's customer service.

No empathy no service. They are just ridiculously blunt about what they want to do and are not ready to provide a solution and just sit and enjoy the show seeing the customer frustrated.

It's been 10 days since the pickup was not done and my money is stuck with you. We cancelled our previous weekend plans because we were assured that the pickup was happening last Saturday and is still not done and now your team expecting us to cancel this weekend plans also saying very bluntly that the pickup will take another 4 days and they cannot do anything about it. This is not going to happen again.

Moreover the team tried to blame it on us several times. All the mistakes were done at the backend and we are suffering and holding our plans from past 10 days.

If the pickup is not done today I am going to defame you guys on social media platforms like LinkedIn, Instagram and Facebook. I can also go to consumer forum if required.

This was my first return experience with nyka and your incompetent team has turned it into my last purchase experience with nyka.

No brand takes 10 days for a small pickup. We are glad that we have Myntra and purple for beauty now as there service is flawless and very very transparent.

We know that you guys do give a tiny rats $#*! about the feedback otherwise we would've got a solution at the time of query only but still this is necessary that you know this and improve your customer service.

Final review for nyka-
*Pretty on the outside - $#*!ty on the inside.*

The product quality itself is really good. Ive been using the same toner for a long time now(used to buy it off Amazon), and my sensitive skin loves it.
Now the main issue js is tge pathetic nykaa after sale service. This was my first time ordering this particular product from nykaa and it came it a horrible condition. The outer packaging was all wrinkled and the bottle of the toner was scratched from outside. It was pretty evident that it was mishandled. The opening of the bottle is supposed to have a tiny silver seal to cover it's top, which this bottle was missing.
So i reached out to the customer care and shared the photos, to her credit, the customer service executive was very cooperative and polite, but the nykaa team wouldnt accept their fault and exchange. They kept arguing that this is how the bottle was supplied to us and we sent it to you as it is, so we are not at fault here. I mean really? Isn't the whole point of this website providing GOOD QUALITY products directly from the manufacturers. If they aren't willing to take responsibility for the quality, what role do they have then? Just cataloguing? If so, then STOP MARKETING YOUR PLATFORM AS A QUALITY SERVICE PROVIDER.

And they had the nerve to tell me that they would help me out if in case my SKIN HAPPENS TO REACT OR BREAK OUT ON ACCOUNT OF TE PRODUCT BEING CONTAMINATED.
Pathetic policies, terrible service. Wasted my money in an attempt to save money(since amazon sells the same product for around 2200).

I ordered something and received something else and now they are just not taking any responsibility to fix it

Nyakk ek bhaut he fraud or cheating lieyer or cheater ha unki service bhaut he bakar ha gandi ha app log khabi nyaaka se kuch mat manga na balaki sab app ki delivery fast hothe ha or nyakk ki bhaut slow hothe ha and me unko request kar re hu ki app ki service aache nai ha muje aaja he order hona to koi kuch nai kar ra ha bas bol re ha hume kuch nai phatya or rudele baat kar re ha app log khabi mat lene nyakk lye product bo gane ha nyaaka kye product

I had order for almost 10k and above, on hot sale from 24-27th July 2020. Two items where delivered to my location and I could not pick the calls as it arrived at 6:30 am on Saturday. Later I got up around 10am and called the delivery guy, he said he called many time and he couldn't reach me. So he left, and he also said that the order will reattempt again on Monday (27th July 2020). I kept waiting and called delivery guy on Monday evening. For my surprise, he says the order has been sent back.

I called customer care, Mr. Lohit took the call and din't address any of my questions. Because of the delivery partner Nykaa has chosen, why should I suffer. CC agent says he can't send the items, order is cancelled and he can't give the offer on which I bought the item for. Instead he is offering 100rs worth coupon

Unethical behaviour seriously. Worst agents, worthless customer service and cheap supervisors. The whole Nykaa team is useless. Very disappointed. If you guys can't give service which has been promised, then why the hell you guys throw offers. Seriously $#*!s. Never ever buy anything from Stupid Nykaa app.