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NZSale has a rating of 3.6 stars from 672 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NZSale most frequently mention great prices, good quality, and long time. NZSale ranks 1st among Flash Sales sites.
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Good selection of quality products. Great deals. Had trouble adding items to cart, until I downloaded app.
Be very aware if you buy something from these scammers. They will take your money, send items that don't work, cancel orders and ignore your messages when you request a refund. They may respond to every review, requesting details, but then you don't hear from them again. I have been waiting for more than a month for a resolution on a broken electrical item that was sent to me- never worked. It is getting silly to the point they want me to hold a thermometer on it to show it does not get hot! Clothing sizes are all wrong and they refuse to give a refund. They only do credits (against the law) to buy more rubbish from them. Do not buy from them!
I'd buy more if you had more promos on delivery cost, which gets in the way of smaller purchases. Maybe even having 24 hours instead of 1 hour to get a subsequent item or items for free delivery would be an improvement.
I have shopped with NZsale for years now and to be honest I love it, I've never had any issues and everything I've purchased has been great. Yes delivery can take a while, but they do give you an estimated day etc. Just recently things have changed to $9.99 nz shipping BUT free if you spend $100 on that same site :( It's a shame as I really appreciated the cheap delivery fees which in turn has stopped me shopping as much, prob not a bad thing lol. The other annoying thing is now when I log in a stupid grid of pictures comes up and I have to pick the squares that don't or do have certain pics in them! Why? My once guilty pleasure of online shopping is ruined. Miss the old NZSale.
Easy to use site and app.
Products I received were well packaged and in great condition.
Overall happy with the service provided.
If I could add anything it is that the shipping does take a little longer than hoped
This year I have done 60% if my shopping on NZ sale. It's convenient and so easy to do with a great variety of products.
Clothes, books, toys, shoes, cosmetics and household items all just a click away from my front door. So easy.
I love it. The courier greets me by names now!
Order a lot from this website. They have great products at amazing prices and their outlet shops are amazing. However some orders take a very long time to arrive but they're always in good shape and quality when they arrive. NZsale is definitely my favourite online store and I would highly recommend it
I love the broad spread of products available at good prices however I usually allow about a month for delivery. Sometimes it's quicker and other times not so much. But when you've got the time it's great!
Generally okay. One in three sales no stock. Our cards do not work with the website so have to use paypal instead.
Sometimes wait for goods far exceeds the target date for delivery, missing the birthday when should have been on time.
Hi Jason, Thanks for sharing your feedback we're sorry you have experienced some unfulfilled orders. We are always striving to better our communication with our customers over delays Cheers
In general terms I am very happy with the service, if I've ever had a problem they are quick to reply and take any issue seriously which i appreciate. More choice quality clothing would be welcome, the skincare and make up choice of brands is excellent, most are high quality, and the competitive pricing is extremely tempting for me - thank you. Merry Christmas to you and he all the team. Best regards Sue
I love the products and the sales on your website. The only thing that bothers me is that it is very unclear as to when things will arrive. You say a certain amount of working days once posted, which is fair, but it could take months for it to arrive in stock. Thus gifts, even when bought a month and a half out from the proper date, arrive late. If you are just ordering for yourself and have the patience of a saint it's no worries. But if you have something special in mind as a gift for someone else or an occasion you're better off buying it at full retail price as who knows when it will actually show up.
Good afternoon, Morgan. Thank you for taking the time to post this review, and share both your positive and negative thoughts with us. While our delivery times are longer than most, this is one of the compromises that we have made to ensure that we can provide the lowest prices to our customers.
I am sorry to hear that your orders have been arriving so far outside of the estimated delivery time, and I was hoping you could provide me with the relevant order numbers, so I could look into this and provide your feedback to the relevant department.
I’m looking forward to hear from you, so we can investigate this matter. Cheers.
Nzsale offers great prices but then with the shipping fee- it sometimes takes off the discount from the product. Something that a consumer would then go to the retail price at their local
Store since it will be the same anyway and you get instant gratification.
I have also experience delays in product arrival as well as having ordered a product which was different from what was promised.
Hi Maria, thank you for sharing your feedback. If you have any pending or outstanding issues, our Member Relations Team would love to help. You can reach us on 04 974 7258. We're here to help xx
More than three times my orders were either delayed for more than 30 days and/or cancelled because the supplier does not have the items I ordered. This should not happen or the buyer should have been advised that there will be delays even before the expected delivery date. Furthermore, if you can not meet your deadlines/obligations refund is necessary.
Hi Albert, thank you for taking the time to review NZSALE. We appreciate your insight here and apologise for any inconvenience caused. We rely heavily on our suppliers to provide accurate inventory lists so that we can make sure our customers can receive their goodies. If you have any pending issues or concerns, our Member Relations Team can be reached on 04 974 7258 - we're here to help xx
Over the past several years I have purchased numerous and varied products most of which have not been available locally. These have included mens and womens clothing, art materials and toys, for both personal use and as gifts. The quality of the merchandise is first class and exceptionally well priced. Ordering is quick and simple, and easily tracked. Whether sourced from Australia or the USA the well packaged goods have always been as described, the clothing perfectly sized, and delivery has always been within the designated timeframe. I have never needed to utilise the Returns facility. Overall, shopping with NZSale.nz has always been a premium and satisfying experience.
NZ sales is great as it offers a variety of goods never before to NZ shoppers of international goods at great prices. We have finally caught up with what is available online elsewhere in the world. It offers lots of shopping options and brands previously one can only buy when in UK, Europe, USA or Australia. Prices are great but sometimes the quality of the goods are not like what is shown in the pictures. In some instances the cutting may also cause issue with size fitting. On the whole I think it is a great online site that offers a great variety of shopping without leaving home. I hope they last long and do well.
Love the range of products and more often than not the prices are unbeatable. It's very useful that the delivery timeframe is specified. On some items I've found there has been a lack of information provided in the description.
I hate going to malls. Hassle finding a park, then wandering around the crowded stores looking for Christmas gifts.
With NZSale.nz I just look through what's on offer online, then the items are shipped to my house. No fuss.
I have been purchasing from NZSale for some years, since its conception and have found the experience quite rewarding. Yes, products can take a wee while as they might come from America or Europe etc but as I plan ahead when I buy, for the future rather than'I have to have it now', it works extremely well. To have the advantage of having something different is a huge plus. I have found dealing with staff extremely good both head office for returns etc as well as sales staff in the shops. Absolutely no complaints. Thank you NZSale... great job well done!
The service has always been excellent with goods arriving being exactly as described and having significant savings when compared to main retailers. Sometimes frustrating when I miss the deadline for a sale but there has never been an instance when the items have not reappeared at a later date so patience is always paid off!
It has been great shopping with NZ Sale, great bargains for example a 100% wool coat I was looking at $650 here and got it for $158, amazing. The only problem I have had is buying shirts that do not state slim fit when I am not slim! I would recommend this site to everyone,
They try hard, and the service is great, but the quality of the goods is a bit hit & miss, one dress I bought fell apart after my daughter wore it once, another looked fine online but when it arrived I found that it had raincoat material for the skirt. Can take a long time for delivery. Returns are handled well.
Hi Debbie, it's a shame to hear you've had a product or two that wasn't quite up to par. I'm glad to see you found our return process easy enough! :) xx
I use NZsale almost daily and love the deals. My one complaint would be that the size guides don't apply to individual brands, so clothing is sometimes completely the wrong size. It's great that I can return products when necessary, but (although a painless and quick process) this takes time, so I'm usually too late to get a different size of the same item.
The website provides value and quality, makes shopping easy, delivers products on time, and provides excellent customer support. I have used various other websites but my experiences with NZ Sale has been exceptional comparatively other websites are mediocre
Really impressive selection with very good or pretty good pricing (depending on brands). Usually pretty spot on with delivery times and the customer service department are anyways in hand to answer any questions. Easy to buy from and return items. This is not a site you regret being a member of a month down the track. They don't hassle you with endless emails either. Generally a pleasurable, easy, worthwhile customer experience
I have found NZ sale great. I enjoy the option of some super sales and the free shipping on most items for the nest hour but it does tempt me to buy more! It would be perfect if I could get the product a bit quicker.
Living in a smaller town of New Zealand I do a lot of my shopping online. I like the variety NZ Sale offers, as I can buy items I'm not able to locally. Sometimes the discounts are minimal though and the delivery estimate dates are no way near the actual delivery date. Better descriptions of products would be awesome.
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Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%
Hi Shelly, thank you for your feedback. The terms and conditions have changed where the order should be $100.00 and above per location for the order to be entitled to the free shipping promotion.