NZSale

I always look forward to receiving my parcels. Only ONCE has there ever been a mistake made... but it was remedied promptly and my money was refunded.

Worst online shopping experience I have ever had. Order never turned up, have been waiting 5 months now. Several messages sent, only 2 replies, and then my order and another i was waiting on got cancelled. No explanation and NO REFUNDS. And wow, now they've just gone ahead and deleted all my messages (which they never responded to). PLEASE DONT BUY OFF THIS SITE, THEY ARE UNTRUSTWORTHY, WILL TAKE YOUR MONEY, NOT SUPPLY GOODS, NOT SUPPLY REFUNDS, AND JUST IGNORE ANY MESSAGES YOU SEND.

Good range of products a lot of which you can't get in NZ which is an added bonus! Good refund policy. Only criticism would be the wait times for items to arrive.

I always look at the products but don't often order because I worry that it will be a hassle to return items if they don't fit or are not what I expected.

My parcel has been in transit for 1 week no tracking number given. I have emailed them 3 times no response. Now it says its been delivered Not. Not a happy customer.

Appalling service, communication and packaging. Im used NZ Sale for the first time and Ill never use again. My items arrived later than the estimated time frame and they were all scrunched up and shoved in a courier bag. No care was taken to fold or protect them when I contacted them to see if this was an error, they werent interested and wouldnt respond. DO NOT VISIT NZ SALE - its just not worth it!

In general good experiences, however I don't like the terms of returning goods, there should be a flat rate for returns that can be taken from the price of goods on return as with other companies.

I just bought a blouse from NZ sale... arrived promptly, but dimensions are WAY off, its long enough to be an evening dress and the shoulder straps are in the wrong place, ill have to pay MORE MONEY to get a tailor to fix things

Cheaply and poorly made products made to rob people

All good from NZ Sale.nz. However I am concerned that the courier is leaving parcels in the letter box and not delivering to the door, which is what I'm paying for.

I have found many a great buy using nzsale. From designer to household names at great prices. You have to wait for your purchase but it's worth it in the end!

I ordered something from NZSale one week, and got it the next week. I live in NZ, so NZ Sale is faster than some companies here. Really good service. Thank you.

I feel NZSale has improved the variety of suppliers in this past year. I have stocked up for Christmas for several months and have loved doing so from my phone!

I received my first order way beyond the said delivery date but tit was sorted as soon as I inquired about it. My succeeding orders were delivered on time :)

Apart from one wrong item shipped ( and that was sorted out), I have enjoyed great service with great products ordered from NZSale. Offers are always variable and discounts very reasonable.

They sell fake products, luckily I was familiar enough with the products I bought that I could spot that they were not the real deal, I let them know they were fakes and to their credit they let me return them, but it was a hassle and they still continue to sell the same fake products, so they're $#*!ty and unethical.

Ordered quite a bit of stuff, used $20 store credit and $23 cash. One of my orders (six bottles of tan) were marked as packed and ready for dispatch. And then I mysteriously get an email from them saying that my tan was "damaged during dispatch" they are plastic bottles of tan, it would be near impossible to damage these without it being intentional. They then refunded me in store credit which I did not, which had an expiry date of just ONE WEEK on it which noone informed me of, so it expired and I literally have no compensation. Company continues to make excuses, now other items from my order are missing, they were supposedly dispatched on the 17th yet no tracking information is showing for them, so I assume they have been "lost" and have had no answers from nzsale. I have been chasing them around for answers for over a week now with no genuine response, noone seems to care or want to find out where my order is or refund me in CASH. Someone from nzsale needs to right this ASAP. Order number *******.

Have ordered clothes and manchester from this site. Super quick on delivery. What I've ordered has been awesome. Great prices and the clothes fit perfectly. One happy customer

I have made MANY purchases from NZSale over the last 2 years and I have never had any issues. I have always been notified and then refunded when an item I had purchased was actually sold out and only one item to return, which was dealt with within a reasonable time frame. I have no qualms in recommending NZSale to anyone - which I do do because I am always asked where I get these awesome things from :o)

I have bought a few things from nz sale and they have always turned up on time and easily tracked by courier. When i did have one mistake it was sorted within a couple of days. Great service

Great products and always delivers on time. My only concern is the PBT couriers do not deliver to NZ Post offices which is a bit of an inconvenience. Other then that everything else is all good.

I have never had to leave a negative review from any online stores even ones that have had the odd issue! Untill now... I've shopped with NZ sale for years and always had a positive experience but things have changed recently. Customer service is terrible if you get a reply within a week your lucky, if you get sucked into a falsely advertised deal and pull them up on it prepare to be ignored or just fobbed off even when you've sent through proof of the mistakes and then see that they've withdrawn those sales without making your purchase right. I'm still waiting on the outcome and refund of Palmers body care products that were advertised as 12 pack but once invoiced show six pack. Other products advertised 6 pack but show 3 pack on the invoice. They say there's no issue but I've screenshot the original photos which they withdrew. It seems petty to do this but when you imagine how many people bought it you can see where they make a good profit! To be fobbed off is quite infuriating. Another order made at tge same time was for three winter knits, they've arrived and are nothing like what's advertised in the photos, cheaply made, thin and quite clearly something you'd get for $5 on aliexpress. Really disappointed at all of this I use to tell all my friends the good quality and awesome deals I got on here. Not any more. Step up NZ sale.

Item is 3 weeks late. They refuse to do anything and have even declined a return reque so I will never get my money back even if it turns up one day! Absolutely appalling.

I have used NZ Sale in the past and most of the time goods were delivered in good condition and within the estimated time frame... that is until my last order from May this year!
Goods were ordered 22. 5. 2019 #******* and ******* with an estimated delivery 8.-13.6.! Nothing happened and customer service initially kept me updated and even offered a cancellation of the order. Sadly I didn't accept at the time to wait another week, than I was told order was in final stages of dispatch- that was 3.7.! The tracking didn't show anything for the next 2 weeks and eventually items apparently got dispatched 15.7... however a few days later the tracking disappeared to than show same status a few days later again. Surely after 7 days it should be in NZ, let alone that it was 2 months ago that items were ordered. My messages get completely ignored. It seems like a complete scam to order from them, they take your money but don't deliver. I will contact credit card company to see if I can get money back through them and consider getting in touch with police. It really shouldn't happen- it might be that getting the stock into their warehouses is out of their hands but the least you can do is keeping your customers up to date.