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NZSale has a rating of 3.6 stars from 672 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NZSale most frequently mention great prices, good quality, and long time. NZSale ranks 1st among Flash Sales sites.
This company does not typically respond to reviews
Good selection of quality products. Great deals. Had trouble adding items to cart, until I downloaded app.
Be very aware if you buy something from these scammers. They will take your money, send items that don't work, cancel orders and ignore your messages when you request a refund. They may respond to every review, requesting details, but then you don't hear from them again. I have been waiting for more than a month for a resolution on a broken electrical item that was sent to me- never worked. It is getting silly to the point they want me to hold a thermometer on it to show it does not get hot! Clothing sizes are all wrong and they refuse to give a refund. They only do credits (against the law) to buy more rubbish from them. Do not buy from them!
With the different purchases I have made with NZ Sale I have not only been pleased with the quality of the products purchased but I have found the delivery times to be reasonable as well. Thank you N Z Sale.
My purchase arrived exactly on time (true to their word) - great service. I liked it how I was able to keep track of my Tracking order. I would not hesitate to order from NZSale site again. Thanks.
Very good. Customer service is great as are the products. It's great to be able to buy things that are not normally available in NZ, at great prices. Often things take a long time to arrive though.
Products are always top quality and delivery is usually pretty quick. When I had to change my postal address and couldn't work out how to add new address customer service were great and helpful
This has been my first order with NZsale, there is a little delay with my order but customer service has informed me as to why. Love all the deals available
It has always been easy to shop with NZ Sale, and they always back up the service, so if there are any problems with the product delivered, help is never far away.
I have been buying from NZ Sale for over 10 years but I don't buy from them as often now as it takes months (and yes I really do mean months) to receive the items. This is even before Covid 19.
Hi Lexi, thank you for your review. We try our level best to get the items delivered on time and usually we are able to comply to them, however at rare occasions it gets delayed due to some uncontrollable fact. Please let me know the order number and I will check further for you.
Easy online shopping, but found that some products were out of stock a lot, and things didn't fit, but you get that sometimes with online shopping. Overall a good place to find bargains.
Hi Julie, Thank you for sharing your feedback. We have a super easy return system should you need to return any items that do not fit. Cheers
I have been trying for days to re set my password as my email is wrong but I have not received a email to do so I am also wanting to return items as they are NOT as pictured but no one will get back to me with a return address
Do not use unless you have the money to lose
I bought a cheap $9 shirt, and when it turned up it was better than I expected. It seemed really great quality! I'm so happy with my order and I will definitely buy off nz sale again and again!
I love how many products you have available and how quickly new items come up on getting the first order placed you start wondering just how long you have to wait as it's just not clear
Hey Martin - we love that we can offer such a wide range of products! Delivery can generally take between 3 - 4 weeks, depending on where our suppliers are based :) xx
I ordered Tigi after party and headrush. These normally cost me around $40 each but I got them both for $38! I am looking forward to using NZSALE again.
Potential Small Claims Tribunal claim;
I initially purchased a dog bed which was too small, I sent it back and expected a refund. Instead you gave me a store credit.
I hate store credit because I'm then forced to purchase off people who clearly never intend to give refunds (as they should).
So to clear this store credit I purchased an item that required me to pay an extra $2. The PayPal checkout showed I needed to pay $2 and after I'd gone through the checkout you had actually charged me $8 which is close to fraud and theft.
I then phoned your store and the suggested the cancel the order and make a new order that used all the store credit.
I did this and ended up in the current situation where the item you sold me is not in stock and you are now ATTEMPTING TO GIVE ME A BLOODY STORE CREDIT!
I DEMAND A REFUND!
You have advertised and sold items which you don't have and now you are attempting to keep my money as store credit which expires!
I demand a refund
Hi James, thank you for sharing your recent experience with NZSale, if you receive an item as advertised, in a fine condition, free from defect or fault, as per our change of mind return policy, we will issue a store credit. As you have explained that the order was then unfulfilled and more investigation needs to be done. Please do reach out directly via your account and contact us so that our team can check into this for you and resolve this for you.
Separated packages took a long time to finish the order, but the result was generally great, 1 pair of the shoes was slightly tighter than the other pairs (though the same size).
Hi there, Wasim. We appreciate hearing honest reviews from our customers, and as such, I would like to thank you for the time you took to send this in to us.
If you ever have an issue, such as the one you have described with your shoes, feel free to give us a call on 04 974 7258, weekdays, as I am sure my team would be able to look into this, and see if there is anything at all we can do to help you out (:
I have found shopping to be very enjoyable and easy with nz. Sale, I do not have a lot of free time and it is too easy to get everything I need on this site.
I had questions about a watch I wanted to buy and the nzsale team were really helpful by getting in touch with the retailer and answering my questions promptly so I could go ahead with the purchase.
Failed to provide a refund when item was out of stock - provided a store credit instead (with a 6 month expiry deadline)
Received an email a month after purchasing items online to inform me that one item was out of stock and wasn't included in the dispatch. So they had effectively failed to manage their stock, and did not inform the purchaser of this at the time of sale. Also no offer to rectify or send the item once it becomes available.
They provided me with store credit for this (instead of a refund), stating that a part of the sale was composed of a voucher. This is despite the much larger proportion of the sale being topped up with my own money. I asked for a refund on part of the money I put towards the sale and they declined my request.
So as a consumer I'm now stuck with more store credit with a 6 month expiry, even though I don't intend to buy from them again, and I also didn't receive the item I spent time purchasing and waiting for, at no fault of my own. I'm also stuck spending more precious time just trying to get my own money back from them for an item I never received.
On the other hand, NZSale get people's money and no incentive to manage their stock better whatsoever.
Hey Louelle. Thank you for reaching out to us here and I must apologise for the late response. Please do allow me to explain on how we work. When you place an order with us, we generally do not have the stock in our warehouse. We will only receive the stock once the sale is completed.and if there's any discrepancy with the stock then an refund will be process. However, I'm sorry to see that the refund for this item was not refunded into you card and instead as Store Credit. I have just checked further into your account and I can see that the monies has now been credited into your credit card. Please do reach out to us if you need anything further.
I have been buying from NZsale for
Many years now. Clothing, toys, books and games for grandchildren. Have never been disappointed with service or products. Great team thankyiu
Products used:
Clothing, games,books
Thank you Kitty for your review and we are happy to know that you love our products and services. Have a good day
I love how everything is so cheap! Reliable and cheap shipping! Does take a while but not complaining as they stick literally everything I love at super cheap prices! 10/10 recommend
My last purchase was good.
The only thing that annoyed me slightly was after I had made my purchase they added new styles to the sale which I may have preferred.
Thanks. Bought items, great communication informing me of the purchase and delivery status then happy with the items so excited seeing the children's faces.
I order a G-Shock Watch from NZ Sale on 23/03/2019 the estimate delivery date of which was between 16/04/2019 to 21/04/2019. I patiently waited for the item to arrive, however it did not arrive till that date I contacted to know how long will it take form the estimated date, was informed to wait as it can take 5 to 7 working days after the estimated date... I again waited patiently... RECEIVED THE WATCH TODAY, HOWEVER ITS COMPLETELY DIFFERENT FROM THE WATCH I ORDERED THE DIAL OF THE WATCH IS NOTHING LIKE ITS SHOWN IN THE SITE... IT IS COMPLETE FALSE ADVERTISING... I WOULD LOVE TO POST THE PICTURE OF BOTH THE ITEMS (WHAT WAS ORDERED AND WHAT I RECEIVED)
Hi Abhi, thank you for taking the time to write your review and share your experience. I apologise for all the issues with the late dispatch of these G-Shock Watch. If the item is not as we described, please do reach out directly via your account and contact us or do call us directly on 04 974 7258 so that we can assist you further regarding this issue as soon as possible. Looking forward to hearing from you.
I love to window shop with NZsale, I love the items, sometimes they dont have the sizes. Would love to see more local brands being sold & more free shipping. In NZ
How can they name their site NZSale when stock is processed in Shenzen and has been sitting 7 days at PB Transport still no idea when I will receive it! Getting pretty angry now!
Not Recommended!
Hello Tim, thank you for your message. We do have suppliers from various parts of the world and we do have offices in various countries. I am sorry that your order has been delayed. I apologise for the delay in the delivery of your order.
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Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%
Hi there, Angelina. Its great to hear that you are enjoying our products! I will be sure to pass on your feedback regarding the delivery times. Cheers!