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NZSale has a rating of 3.6 stars from 672 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NZSale most frequently mention great prices, good quality, and long time. NZSale ranks 1st among Flash Sales sites.
This company does not typically respond to reviews
Good selection of quality products. Great deals. Had trouble adding items to cart, until I downloaded app.
Be very aware if you buy something from these scammers. They will take your money, send items that don't work, cancel orders and ignore your messages when you request a refund. They may respond to every review, requesting details, but then you don't hear from them again. I have been waiting for more than a month for a resolution on a broken electrical item that was sent to me- never worked. It is getting silly to the point they want me to hold a thermometer on it to show it does not get hot! Clothing sizes are all wrong and they refuse to give a refund. They only do credits (against the law) to buy more rubbish from them. Do not buy from them!
I love shopping through NZSALE.co.nz
I love the variety of products and brands. But quicker delivery times would be much better.
Gives access to labels not usually available to those in smaller areas with less shops.
Have to be careful about size guides not always correct
NZ Sale always have great products & brands at pricing that is unbeatable. Why buy second hand when you can buy the same product from NZ Sale new!
Love NZSale. Only minor issue are the delivery times and the sizings differ tremendously but won't stop me using it all the time.
If I had read all the reviews before purchasing from NZSale I would never have purchased from them. I did read the reviews after purchasing from them and was very concerned, wondering if I would ever receive my packages at all and if they would be inferior products.
Yes it took ages for my goods to be shipped I was told by another customer they don't ship your goods until after they are no longer for sale on the website (not sure if this is true or not) They did not seem to ship them until they were no longer advertised so possibly this could be the case, although there is no mention of a delay or how impossibly long it will take to receive your order!
I did chase up my order a couple of times and was concerned that I also received a standard generic reply the first time. The second time I actually got a valid tracking number which said I should receive my goods soon. Because of all the negative reviews here I was very sceptical.
Anyway the end result is that I received my goods today and I am very happy with them - they are quality goods at a great price. I did have to wait a few months for my order to arrive, but I am also waiting for orders from NZ based stores to ship my orders. Right now you expect delays with the backlog from Covid 19 I suppose. With there being so much negative feedback I wanted to even the scales a little, because I am honestly satisfied with my purchase. I would recommend them if you don't mind waiting up to a few months to receive your order. They do have some great sales just saying. At first I thought I would never order from them again after reading the reviews and then the huge wait. However, even though I was a bit frustrated with the wait I would consider buying from them again if I really wanted the item knowing I would have to wait? I guess if you are aware of this, its not so bad. Also in regards to customer service they responded quickly to my messages.
Hi Jo, thank you for rating us and I am very sorry that the order arrived later than the estimated time frame. We try our level best to deliver the item within the stipulated time frame and we succeed most of the time, however due to some unavoidable reasons on rare occasions the orders get delayed. I will pass on your feedback to the relevant team.
I have always. Found it easy.ans clear to browse.and purchase from you website.
Though sometimes the purchased have taken weeks and weeks to arrive
I give 5 stars because there is always great deals and the best quality I get and also so easy to use the website.
Easy to shop, however the delivery times can be vague. Sometimes it says it in transit, but it can still take weeks or even months to arrive.
Hello Jacuqi. Thank you for taking the time to post some positive and negative aspects of our service.
If you had any example orders that have taken such a significant amount of time to arrive, I would love for you to pass the order numbers to us here, so that I can investigate this, and raise your concerns with the relevant teams.
I am looking forward to hear from you so that we can begin this investigation!
I have bought items of NZ Sale and will again. Fast, efficient, friendly and great products at amazing prices. Thank you NZ Sale.
I have made several purchases recently... a lot for gifts. I have been happy with most of my purchases and the delivery service has been great!
A friend of mine told me about this website site a couple of weeks ago and now I'm having a look everyday and I'm waiting for 3 different parcels!
Always a bargain and quality products to choose from. NZ Sale is the go to site for the best deals in NZ
I have bought for several years and always been happy with my purchases. Twice I have had to return items and there has been no hassles with refunds.
I've used NZSale for the past 18 months. I have never been disappointed & I have been very happy with the quality of my purchases.
I ordered a handbag from nz sale 4 months ago. Still no sign of it. I have tried to get hold of nz sale but no answer.
Hi Mel, thank you for rating us. I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you. Thank you
I love the range of products on this site. The shipping times are accurate. Prices are good and the site is easy to use.
A bit hit and miss with sizing, and not quite what you thought with a few returns to sender a different way of shopping
The price was right, the process worked, the product met expectations, arrived in reasonable time, very Happy.
Love the good prices and quality of the items I have purchased online and will continue purchasing in the future.
I have never had a bad experience. You deliver a great online shopping experience. And you listen to your customers
Too long for postage
I waited 6 weeks for delivery, 2 still to be delivered and I had to contact to get action
Good afternoon, Lesley. I am so sorry to hear about these delays, and I would love if you could provide your order number on to us, so that we could look into this situation, both for the purpose of internal review, and to ensure that we do right by you.
Additionally, I would like to thank you for taking the time to post your review, and provide us with your experience!
Gain trust and grow your business with customer reviews.
Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%
Hey Lance, it's great to see you've been able to take advantage of some of the international brands we've been able to secure! It's a shame to hear some products haven't been true to size when received. Our Return Policy will have you covered if something is not quite right, and best of all - you can visit ANY of our NZSALE outlets around the country to drop off your return :) xx