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NZSale has a rating of 3.6 stars from 672 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NZSale most frequently mention great prices, good quality, and long time. NZSale ranks 1st among Flash Sales sites.
This company does not typically respond to reviews
Good selection of quality products. Great deals. Had trouble adding items to cart, until I downloaded app.
Be very aware if you buy something from these scammers. They will take your money, send items that don't work, cancel orders and ignore your messages when you request a refund. They may respond to every review, requesting details, but then you don't hear from them again. I have been waiting for more than a month for a resolution on a broken electrical item that was sent to me- never worked. It is getting silly to the point they want me to hold a thermometer on it to show it does not get hot! Clothing sizes are all wrong and they refuse to give a refund. They only do credits (against the law) to buy more rubbish from them. Do not buy from them!
Plus side
So far all goods have arrived in a timely manner, the packaging has always been good, and generally the items are as described.
When I have needed to return items it has been done easily and reimbursements made.
Negatives
As a very regular customer! I find it irritating that a especially good bargains or sought after items are paid for arranged and then for what ever reason there are not enough and after a few weeks I am credited back with the money. This would possibly stop me using the site in the future. There is seldom an explanation as to why goods are not able to be supplied or how the decision to supply some customers and not others is arrived at.
For pensioner grandparents in their seventies. A range of affordable clothing, footwear and toys for three under 5s at this time of our lives with cost of living eating into fixed incomes. Not to mention the benefits for ourselves.
Especially at Christmastime.
Well done
Bought a coat, the item that I received looked nothing like it. They seem to have started selling items of clothing from those cheap pop ups you see on facebook. The item bought is NOTHING like the item you receive. Will never buy off this site again. Cheap tat this is mis-sold as something else.
I have purchased from nzsale twice now. I find it a user friendly platform across devices.
The products offered are high quality, and reputable brands.
The communication from the site is clear and honest (the product specifications, shpiping costs and lengths etc) and there are some fantastic deals to be found!
The only negative issue I have found is that I spend far too much time on this site-getting lost in all the offers.
I am a very satisfied customer. Thank you
My first purchase from NZSale was a new pair of running shoes. I hate paying the store price for them beacause I know that they are so much cheaper overseas. I ordered my Asics on the NZSale website, they were a bargain compared to NZ store prices. They arrived in a week or two. Unfortunately they were the wrong size, my mistake. Returning them was so easy. Even easier than taking something back to a shop. I ordered my replacements, they came from the UK and arrived 10 days later. This experience has given me confidence to continue to shop at NZSale. Online shopping could not be any better!
The time frames from placing your order to receiving it can be lengthy. Can't complain when your saving a couple of bucks however if more care was taken when packaging for delivery to ensure beauty essentials weren't going to get damaged or leak it would be the whole experience that little bit more great.
Good afternoon, B T. Thank you for taking the time to tell us a little about your experience with us. I especially appreciate the insight regarding the beauty products, and would love if you could provide us with an example of when this occurred, so that we could ensure the relevant team and warehouses receive your feedback. (:
Ordered 2 x Calvin Klein bralette and panty. Only received the tops and no bottoms thinking they might arrive later but didn't. I contacted the customer service ppl requesting they send the bottoms ASAP & their reply was - "Unfortunately we are not able to send you the bottoms as we don't keep stock of the item". Why would you advertise stock you don't have for sale!? Not impressed with their reply and only offered 50% refund for putting me out of pocket with their lies. Their customer replies were slow also, I will never be purchasing from their site again! BEWARE!
Hello Paloma, thank you for sharing this feedback with us. I am sorry to hear that you did not receive the complete set. Our stocks are sent over by our suppliers and our team package them and send them to you. In the event that the order is not complete, like in your case, there is no excess stocks for us to organise the missing part of your order. As such, in this instance, the team will organise a refund for you. I am really sorry that this was not handled promptly and please do let me know if there is anything I can assist you with.
Generally good, however some of items ordered did not turn out to be the ones advertised which is very frustrating also to order and pay for a product then to be told it is not available is also annoying!
On the plus side you are great to deal with and have some great products for sale. Regards
John G
Hi there, John. Thank you for taking the time out of your day to share your experiences with us, both positive and negative. If you ever receive an item you are not happy with, do not hesitate to reach out to us on 04 974 7258, Weekdays, as our friendly team will be there to help in any way they can. (:
The fun & convenience of online shopping is so much better when the delivery service is better & faster than its competitors - come on NZ Sale & get it together. You'll have happier customers; more repeat business & increase referrals.
Hey Lee-Ann, we appreciate your honest feedback here. We're constantly working on ways to improve our delivery times to get our lovely customers their goodies even faster xx
I have been using NZsale for 5 years now and my experience has not been that bad. I have bought some very nice stuff from them that gets very good remark and I have also bought some $#*!ty stuff from them which I did return and got refunded.
Yes, delivery takes long sometimes to receive orders but hey, I am not in a hurry and they eventually arrive anyway. Their prices seem to be reasonable too compare to other sites. Overall, I am satisfied with NZsale
Tip for consumers:
Take time when selecting any item
Enjoy shopping with NZSale. Great prices on products on sale.
Products arrive in good condition but sometimes take quite long to arrive.
90% of the time clothes size are correct. There was one time when the size was smaller than stated online and another when the quality was poor, looked as it was fake.
Products are promoted as a really good price, but you don'the actually save that much on them at all. Especially if you wait for sales to go on its cheaper to go to the store. Products take way to long to arrive, I wait months for some things. This makes me reluctant to buy.
Hi Mel, we work hard with our suppliers to get the best prices available but appreciate your feedback on this. Xx
Outstanding all round. Love the ability to track my order and see when it is likely to arrive. On the few occasions I have had to return items due to sizing issues it has been easy and I have promptly received a credit.
Good variety of items for sale and usually good value too.
It's really hard to get the right fit and style for you just from a picture... what would be really great is if you gave refunds instead of credits. The postage process seems to have got a bit quicker though which is great
Hi Nikki, we try to provide as much information as possible on our listings, but if you're more of a 'try before you buy' girl, feel free to pop into any one of our NZSALE outlet or megastores around NZ to score a deal or two :) xx
The only thing that is annoying is how short the items stay in your cart before they are cleared! Also quite often the sizing is not correct on clothing. I. e. A larger size is actually a small. Happy with household items though!
I notice certain brands like Clarins, Clinique and L'Occitane
Repeatedly have sales where the discount is LESS than the postage (e.g. A whopping $3.00 discount on RRP - then add $8 shipping- (and then wait weeks for it to arrive) huh?) Upon querying this I was told that if I buy more I will eventually save- Really?
Hi Anna, Thank you for taking the time to send through this feedback and letting us know that this is still not quite right. We are constantly looking for opportunities where we can do better and will take stock of this. If you would like to contact us directly at any time please call our head office on 04 974 7258.
Ordered a gift for my sister on the 4th of October and it said it will be delivered within 14-21 days.It's been over a month now and the order has been in transit for a while. When queried nzsale as to when the order will actually arrive, was told to wait 2 more weeks when I had ordered quite early so that it would be here in time for my sisters special day next Wednesday.It is very disappointing and appalling for nzsale not to keep to their agreed delivery timeframes. I also ordered something last week from USA which has already been delivered but nzsale order which is being shipped from USA is lost in transit.
Hi Tanisha, I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you. Thank you
I find that sometimes. You have to wait a long time before you receive items you ordered. Also sometimes the sizing is out. Do hate having to pay to send things back when you know the sizes are not quite right Ends up you are paying for nothing
Hi Jane, thanks for your honest feedback. We work hard to minimze the time our customers have to wait for delivery, however in most instances working in the way we do is the only way to get the cheapest prices. Regarding returns, did you know that you can return to any of our NZSALE outlet shops to save on return postage? You may even be find your next best deal in store too! You can find all of our store addresses listed on our facebook page >> https://www.facebook.com/nzsale/
Shopping on NZSale is easy and everything is really accessible. One complaint is that when you are searching for items in the search bar, you cannot click on different items to open them in separate tabs. But this is a small complaint. Overall, I am very happy with my experience shopping on NZSale.
Great quality products, at SO much more affordable prices!
I love that there is a variety of sales, and that I am able to purchase products that I would never before have been able to purchase, as you bring the world of shopping to ME!
I have found your return process no fuss and very easy.
I have confidence in what I'm purchasing is the real product. Love IT.
The website sells great products and generally the descriptions are accurate and this makes online shopping easy even for clothes. I've had to return some products previously and that went smoothly. The shipping is generally quite slow but within the stated range.
I find it amasong that there is so much price difference on things that we get in New Zealand and what you guys sell online. It's easy to access, saves a lot of movie and time as we can buy most of the things online. Only best site for shopping in New Zealand.
Waited well over a month for 4 of them, saw that they had arrived in the country after tracking them; in the end never got them due to stock, got a refund instead. :((
Last item bought 4/11/16 - waiting over a month and a half - hopefully I will get them tomorrow with luck.
Good afternoon, Deborah.
Thank you for taking the time out of your day to reach out to us and provide this review. I am very interested what you are reporting, and would love to look into the circumstances surrounding your orders, both in an attempt to set things right for you, and to ensure that this does not happen in the future. All I will need from you is your order number. (:
The only thing I could say about you people is how long it takes for the order to arrive from when you order the goods. Also the money comes straight out of my visa and I don't receive the goods until sometimes 2 months.
I bought many things and many times from nzsales, never a failure, worst time was coat I bought was too small but posted back to depot for credit was pretty smooth.
One suggestion though is more accurate size info.
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Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%
Hi Clodagh, thank you for your message and I am very sorry to hear that you are not happy with the item you have purchased. In this instance, you can return them for a full refund. You can login into your NZSALE account, under My Returns please create a return request for the item. Once you create a return request, our Returns team will get in touch with you with the return instructions within 1 to 2 business days. I am sorry for the trouble.