- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
NZSale has a rating of 2.6 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NZSale most frequently mention customer service, store credit, and commerce commission problems. NZSale ranks 4th among Flash Sales sites.
This company does not typically respond to reviews
Good selection of quality products. Great deals. Had trouble adding items to cart, until I downloaded app.
Be very aware if you buy something from these scammers. They will take your money, send items that don't work, cancel orders and ignore your messages when you request a refund. They may respond to every review, requesting details, but then you don't hear from them again. I have been waiting for more than a month for a resolution on a broken electrical item that was sent to me- never worked. It is getting silly to the point they want me to hold a thermometer on it to show it does not get hot! Clothing sizes are all wrong and they refuse to give a refund. They only do credits (against the law) to buy more rubbish from them. Do not buy from them!
Be very aware if you buy something from these scammers. They will take your money, send items that don't work, cancel orders and ignore your messages when you request a refund. They may respond to every review, requesting details, but then you don't hear from them again. I have been waiting for more than a month for a resolution on a broken electrical item that was sent to me- never worked. It is getting silly to the point they want me to hold a thermometer on it to show it does not get hot! Clothing sizes are all wrong and they refuse to give a refund. They only do credits (against the law) to buy more rubbish from them. Do not buy from them!
Tip for consumers:
No one to call, emails are ignored. Clothing is not good quality. Temu provides a better service (go figure).
Products used:
Heat pad
Shoes
Underwear
Date of experience: October 15, 2024
This company sent a product that must be faulty or counterfiet. They told me if I want to return it, I have to pay postage to Australia. It is supposed to be a New Zealand company, yet they refuse to provide a New Zealand postal address. They refuse to provide a return label to send the faulty item back. I recommend everyone steer clear of this business.
Tip for consumers:
It would have been helpful to know that returns would have to be shipped at my expense to Australia. The site is called "NZ Sale" so one would assume returns can be posted locally.
Products used:
None. They are unusable.
Date of experience: November 24, 2024
Good selection of quality products.
Great deals.
Had trouble adding items to cart, until I downloaded app.
Tip for consumers:
Maybe when order arrives
Date of experience: March 31, 2024
Received a bottle of shampoo leaky + incorrect product. Want me to have 20% discount to keep it? I disagree, then asked me to book a courier with their contracted courier, who never pickups. Then asked me to post at at my own cost, and redeem the cost as their voucher to shop from them again in 6 months? Again, I refused. After that, they promised to contact their courier themselves, email after email, said they would follow up with the courier, now over 3 weeks, they started ignoring me. I am sure NZSALE don't believe there is a thing called LAW in NZ. Will try to use social media and organise as many purchasers as possible.
Date of experience: March 9, 2020
I bought a product $148 from this site which turned up faulty. I was expected to spend another $70 to send it back. When I complained about this NZ sale said they woudl contact the vendor. I keep on getting the run around from NZ sale.
Date of experience: January 4, 2024
They sell you promises of products they do not actually have and will not get. The delivery estimate keeps changing and changing until you complain enough that they admit they can't get them.
They always say it's "unforeseen", but considering how often it happens, it is pretty much their business model to hold on to your money by lying and selling non-existent products. They say they ship from Australia, despite being called NZsale, and you have very little way of knowing where you products might actually be, if they exist at all. They also keep advertising products they say they don't have, which surely is false advertising and misrepresentation.
They should not be allowed to operate as they have become a complete scam! Don't waste your time and never order from from them as there is a high likelihood you will never see what you ordered. Avoid especially if you are trying to get presents as you will inevitably be disappointed.
Tip for consumers:
Avoid avoid avoid!
Products used:
I would have used anything that was sent but they don't actually have what they sell!
Date of experience: November 14, 2022
Incredible range of clothing, shoes & accessories, not found in stores only online. Makes the international designer market available to New Zealand, at really affordable prices. Really approachable customer service & excellent returns policy. I highly recommend NZSale to anyone who enjoys following fashion but without breaking the bank!
Date of experience: December 20, 2016
Quality products with a large range of categories. There's something for everyone here. Such an easy hassle free way to shop with fast effective delivery, this site is all about high customer service!
Date of experience: December 2, 2016
I love nzsale for its high brand and designer clothing & makeup at affordable prices. Awesome daily deals, the only fall down is shipping can take a while for certain products. Overall one of my favourite go to online shopping sites.
Date of experience: December 4, 2016
I am a regular shopper with NZsale and so far have loved everything I brought bar one or two hair products which were not the best but this still hasn't stopped me from shopping with them.My only gripe is that the shipping/delivery takes way too long and it feels like forever for your items to arrive.
Date of experience: December 2, 2016
I love to buy at NZsale, it's amazing!
Everything come on due time and you can track online.
If the product comes with something wrong or doesn't fit, they accept your return.
Thanks for the good job!
Date of experience: December 20, 2016
I love bargain sites like this, but I'm also a savvy shopper, and this isn't where I want cheap low quality clothing with even less detail than it'd have on their own manufacturer's site. If things that won't have reviews are listed, then perhaps they should actually be described.
Date of experience: December 20, 2016
Hello Kiran. We love hearing from Savvy shoppers, as they can really help us identify issues within our business. I was hoping that you might have an example of the situation you described, as I would love to look into this, and see what could be the cause of the discrepancy. Hopefully I will hear from you soon, so we can take a good look at some of the items you have referenced, and provide your feedback to our teams.
Ordered 5 items on 27 December (******* ref) - all are now overdue. One has tracking which says I picked up the item (which I did not). Tried to follow up with "customer service" - took over three days for someone to get back to me, and the response was "tracking says this was delivered"... disgusting. I've had previous orders come through okay but I won't be using the site again - except to demand a refund (don't expect them to do so, though, they're clearly not interested in their customers).
Date of experience: February 2, 2020
Hi Cate, thank you for sharing your review. For invoice number 37366792, the item is on the way to you. You can track them on http://track-ozsale.omniparcel.com/MYD1262502. For invoice number 37366791, you can expect them in another 3 to 5 business days. You can track your parcel at https://www.nzpost.co.nz/tools/tracking/item/LZ979958303NZ. For invoice number 37366789, you can expect the parcel in another 5 to 7 business days. You can track your parcel at https://www.nzpost.co.nz/tools/tracking/item/AQ980787875NZ. For invoice number 37366790, you can expect them in another 3 to 5 business days. You can track your parcel at https://www.nzpost.co.nz/tools/tracking/item/LZ979314691NZ.
Fake tracking. Worst service.
Ordered in May 4 (invoice *******) but "finally" received a reply in August 5 saying it is no more available.
One star is even too much for rating.
Do not waste your time and money.
Date of experience: August 9, 2019
Hi Hye, thank you for your review. I am sorry to hear the experience you had with us pertaining to your order. Could you please provide us with the order number and I will check further for you. Hope to hear from you soon.
Customer service is non existent. Paid for an item that never arrived despite tracking saying it had been delivered. No replies to emails messages txts and requests via their contact us page. I'm shocked and appalled they are still in business. Avoid these people
Date of experience: June 2, 2023
I have shopped with NZsale for years now and to be honest I love it, I've never had any issues and everything I've purchased has been great. Yes delivery can take a while, but they do give you an estimated day etc. Just recently things have changed to $9.99 nz shipping BUT free if you spend $100 on that same site :( It's a shame as I really appreciated the cheap delivery fees which in turn has stopped me shopping as much, prob not a bad thing lol. The other annoying thing is now when I log in a stupid grid of pictures comes up and I have to pick the squares that don't or do have certain pics in them! Why? My once guilty pleasure of online shopping is ruined. Miss the old NZSale.
Date of experience: March 8, 2020
Hi Shelly, thank you for your feedback. The terms and conditions have changed where the order should be $100.00 and above per location for the order to be entitled to the free shipping promotion.
I received the wrong order and straight away messaged them, not a single reply to date after my third message. It was meant for a Christmas present, now looks like I'll have to spend more money buying something else instead.
Really bad service - I paid for a product upfront that I haven't received and they can't even do the right thing by amending their mistake, let alone replying to my messages.
I do like their products, however I'm concerned to make anymore orders if this is what happens.
Date of experience: December 10, 2018
Hello Pip, thank you for writing to us. I apologize for the delayed reply. I am sorry that your order was incorrect and that you had not gotten a reply. I hope this issue has now been resolved and if this is not the case, please do provide us with your order number and we'd look into this for you.
Ordered a a kids tablet for my 2 year old god daughters Christmas present. Requested a return a few days later as it does not set up properly. I got denied. I have been trying to return this now since the 27th of December and just keep on going around ion circles. Never again will I be buying of NZ sale. I a prop buyer for Film and TV and have never had such difficulty returning an item.
Date of experience: February 6, 2022
Thank you for your review and I am sorry for the issue with the order. Could you please let me know the order number you are referring to for me to check further?
They will answer you promptly when it suits them but if you send a message querying an error made in their behalf they either don't reply or will send a unhelpful reply that is in no way related to your query. They will send you in circles worth their replies sometimes sending the same reply within the feed three+ times. I have even caught them lying about placements of orders. One will tell you it's on the way so they won't refund you but then next day they will say they are still waiting for suppliers to send the items to their warehouse. Too many lies, dishonestly and unhelpful customer service team. Might as well deal with robots, hang on, you pretty much are!
Date of experience: May 22, 2020
Hi Helen, thank you for messaging us and I apologise that you are not happy with us. We would love to get things sorted for you. Please provide us with the order number and state the issue as well and we will get this checked for you. Hope to hear from you soon.
Worst online experience ever.
Order #*******
This order was placed on 22/11/19 with a delivery dates 9/12/19 - 14/12/19.
It is now 3/01/20 and still nothing has arrived. Online booking states this was dispatched on 23/12/19. I have had no response to the email I sent querying the status of my order. Will not be shopping here again.
Date of experience: January 2, 2020
Hello Mike, Thank you for writing to us. I am sorry that you are without your order. I have checked on this and can see that this order was dispatched on 23/12/2019. I am unable to view any tracking information and as such I have lodged this with our team to investigate on the whereabouts of your order. Please allow 5 working days for me to hear back from them and I will get in touch with you about the order. I am sorry for your experience with us.
These guys try to do everything right but delivery or maybe choice of deliverer let's them down. My latest item has been in my town and with courier since 9.30 Saturday morning. It is now Wednesday morning and not yet delivered. Huge let down and very disappointed in the level of service - again.
Date of experience: March 7, 2019
Hey Tania. Thank you for taking your time to write us a review here as we do appreciate all the feedback we receive. I'm sorry to hear that you're still waiting on for your order that has been delayed. Unfortunately when an order is dispatched the tracking details is not immediately available as it can take up to 5 business days sometimes for the tracking to commence. Please do reach out to us for more should you need any assistance to track your parcel and my team mates will be more than happy to assist. Rest assured that we are working hard to make your experience with us better each day.
They have taken months in delivering my order with one order which is still missing. I have contacted them multiple times as it says order dispatched a month ago and still no tracking details and I haven't received my parcel yet. They are coming back with standard reply saying it's been raised with warehouse and logistics team but haven't heard anything back from them. It's me who email them all the time to get an update and they never contact me on their own to let me know the progress of my order.
Date of experience: April 23, 2020
Hi Roger, thank you for your rating and I am sorry that the item you have ordered have not reached you yet. Please let us know the order number and I will investigate the order status for you. Hope to hear from you soon.
NZ sale are thieves! My partner and myself bought Samsung S7 Edges, turns out they are fakes. We continually get pop up ads. I took mine to a phone repair place but the repair didn't work. When I took it back he inspected it closely and said it's a fake
Date of experience: September 18, 2018
Hi Cameron, we always endeavour to provide the best quality products at the right prices. We hope that you have reached out to our Member Relations Team so that we can look into this for you as if the product is not as it should be our team is here to help. Alternatively please do reach out to directly on 04 974 7258.
Placed the order. 2 weeks later was informed it had been cancelled as they don't have stock. Advised that I'd get refunded in 3 to 5 business days. Day 5 no refund. Queried and told another 3 to 5 business days. Now I'm on day 5 with at least 10 messages sent to them and still no refund. I'm going to the NZ police as I'm now considering this as theft.
Date of experience: May 15, 2019
Hi Lauren e. Thank you for taking the time to write to us with your experience and feedback. I'm sorry ti hear that your're refund hasn't been processed yet. I would like to check and have this resolved for you. Please revert back with your order number for me to look into this.
Absolutely abysmal customer service. Reps copy-paste responses that don't answer your question/address the issue. It's common for items to be significantly (weeks/months) delayed past the expected deliver with no proactive contact from NZ sale whatsoever. I shopped shopping with NZ sale for almost a year after several awful customer service experiences and recently started again... only to see they still haven't bothered to address the issue. I won't be shopping with them again.
Date of experience: April 5, 2019
Hi M. C, Thank you for writing your feedback and experience with us. I'm sorry to hear about your poor experience with late delivery and also for not getting a prompt reply from our team. We value every customer and their business with us. We definitely will take your feedback to prosper and progress in our quality and service in future. I'm so sorry once again that this is not quite a good experience for you. Should you need further assistance, please do let me know. Thank you.
Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%
Hi L Lucy, thank you for rating us and I am sorry to hear the experience you had with us pertaining to your order. We would love to get this investigated for you, please provide us with the order number. Looking forward to your reply.