Oak furnitureland UK

Absolutely disgusted by the lack of concern. The shop and salesmen were lovely and helpful. THEN this morning, day of delivery, I get a call from depot saying bed can be delivered but the mattress is unavailable and cant arrive until 15 May, today is 17 April, because although it looks like it is in stock to the shop, someone in warehouse inputted it in wrong and it isn't. So as our other bed and mattress was taken away yesterday to co-inside with todays delivery we now have nothing to sleep on. Depot lady, although nice just said sorry, shop says call customer services cos we are just a showroom, and as usual customer services are useless. Only suggestion we are given is wait or buy another mattress that can arrive sooner. In the meantime what are we to do sleep on the sofa. The least the could do is lend us the mattress from the shop of something, some compensation. NO NOTHING just a "well mate not our problem, do you want delivery or not". Will not be using again if they are so unreliable. 4 weeks they had to sort this, 4 weeks.

We had a bookcase delievered on 23rd Feb last week, and had paid £30 for the room of our choice. 3 guys brought in the huge, but filthy dirty box (clearly had sat in a warehouse for months), took it to the room we chose, but then said that's it, we don't unpack. We were shocked. Had just had the house decorated, and now they left, and we had to drag the box back out of the room to our hall, to have room to unpack it - not easy, and dispose of all the filthy packing and put the bookcase back - then we complain - oh and you can't leave a google review, they just use trustpilot (i.e. So they can avoid bad reviews, filter them and make things look better than they are)

Bought a tv cabinet from them which had numerous damage marks from tools which have been infilled with wax but look unsightly. They say it's natural sap marks and refuse to e change. Cabinet is also damaged at the back corner (minor) and very poor cuts of wood used in the front doors). Totally shoddy, not at all like the showroom display item. Customer services, no help or interest.

Ordered brown leather sofa october 21 this arrived month ago, only the corner piece is grey, still waiting please read all reviews before purchasing for this company absolutely shambolic! Customer services take about hour to get through

Bought my mum a 4 piece bedroom set in 2018 and now in 2022 wood worm coming out. Avoid this sham company at all costs. After a year no warranty on furniture so the bedside table going to tip and if I could physically move it the whole lot would be gone.

We ordered a corner sofa from them and waited 6 weeks for you to deliver two right hand parts and no left. Then they tell me to wait over 2 months to put it right! Seriously! When I question this and say cancel my order they didn't even care, put up a fight to keep me as a customer or my sale even when I cancelled our other items. The most shocking customer service I've received in a very long time! What a joke! Do I recommend Oak Furniture Land? No I blinking don't! I recommend you all stay well clear!
Don't promise customers they'll receive their order when you don't know where your own stock is. The representative said ‘without searching to the depths of the earth I won't find it'. No love try just searching your warehouses!

Disgusting company.

Purchased a sofa for £2000 18 months ago.
It now looks so misshapen and saggy and has no support left at all.
We thought this would be no problem as we purchased a 5 year warranty at the time of purchase for a further £200.
Apparently the product looking awful and not being fit to sit on is not a fault.
Some quotes that have come from staffs mouths.
"This is how they make them now so you have to buy a new one regularly"
"The 12 month warranty doesn't mean the product will last 12 months"
"I would never buy one of these for myself, they're a night mare"
Leaving as many reviews as possible in the hope that no one else is ripped off and taken the piss out of. Fuming.

Substandard furniture sent which required repairs, then sent me a completely wrong item which I had to hold onto for a week till they could arrange a collection. Response from customer relations was 'were only human, mistakes happen' and we'll give you £40 for your trouble.

I had a 5 week wait for my dining table and chairs, which isn't unreasonable as far as furniture goes. After arranging a day off work, I get a text late the day before to tell me there is an issue with the delivery and to immediately ring customer services. That was 2 weeks ago and I've spent over an hour on 3 separate occasions and another 40 min today trying to get through. Endless hold music and I've no way of getting a refund on my £1200 and no way of speaking to anyone. Absolutely would not recommend this experience to anyone.

We recently purchased a coffee table and nest of tables. No stock in store so we ordered online. While the workmanship is satisfactory, the makers selection of material is not. The surfaces of both items had black knots in an otherwise unblemished surface. Our complaints were met with a stone wall, they effectively said, 'read the fine print'. They did offer to accept a return of items but there would be a cost. We offered to deliver to the nearest store in exchange for unblemished items which was rejected.
Very poor manufacturing quality control and very poor customer service. We will not be buying from this company again.

Original delivery date rescheduled to 9 weeks later. Tracked order - rescheduled date not showing. Order not even shipped 6 months after made. Item still being advertised in Black Friday "sale" at £25 more than we paid and allegedly on 6 week availability. What a joke!

Chest of drawers arrived a week ago. Have been trying to contact them ever since, no one answers. E mailed customer services no one calls back, sent photos via app again no one calls, terrible experience I would avoid this company at all cost

Dining room table and chairs.
2 chairs damaged sideboard thrown from lorry, a wreck.
All replaced within a week
Solid oak? Small pieces glued together in Vietnam. Expected made in UK (oak)
Second purchase. Had to match furniture.
TV unit was in perfect condition.
Disappointed, thought I was buying made in UK. I had photos for dispute but since deteted

We ordered two chest of drawers in the same range. One looked good, the drawers all lined up and opened smoothly. The second piece had draws that didn't line up, did not open smoothly and were really poorly made. Customer services were really good, asking us to send photos of the problem to their website, which worked well. They offered us a refund (£90) if we were willing to keep the defective item, but we were not. However, they agreed to exchange it, which was relatively straight forwards. The replacement looks much more even and the drawers open smoothly. So we got there in the end.

Purchased Leather suite 2 years ago and was assured by salesman in Chester showroom that the policy covered colour loss and leather damage. Policy cost £214 pounds. Two weeks ago noticed that arm chair had colour damage. Engineer came out and after 5 minute quick check told me that colour loss was not covered. He even tried to dupe me into signing acknowledgement confirming this. Luckily I read the small text on his signature sheet and refused to sign. I rang Oakland and their repair company who were not interested they said I should have read the small print in the terms and conditions and not listened to the salesman. Quite clearly they do not value me as a customer and I will not use a company who blatantly miss-sell furniture protection. If you are looking to purchase a three piece suite do not spend your hard earned money with this company.

Oak Furnitureland will take your money and Do not deliver. Check all reviews and social media sites list and lists of very unhappy customers. I've had my order cancelled twice with no explanation. Customer service don't want to know and will lie to get you off the phone. Absolute joke of a company. Don't believe...Do a little research for yourself! Don't walk Run...Away!

We ordered a wardrobe 4 weeks ago, and it took 3 weeks to arrive, and it arrived damaged. The damage was reported to them, and by email and through their website, also we tried to call them, but nobody answered for any of our problems.
Customer service is not responding. Now we have damaged furniture we cannot use. Shameful service. Never buy again. Avoid!

Delivery staff there are other professional and lie, have to wait on the phone for over one hour to get through to someone in their customer service this.
Well what can I say about oak furniture, delivery staff who say they made a delivery to me yesterday but left a card saying "sorry we missed you" and this is how long it took me to get through to someone in there customer service this morning only to tell me she would ring me back once I told her I have cctv installed. But if you do need to contact someone, press 1 when you get through and someone in there sales team answers straight away. Never again

We took delivery of our dining table and chairs, which is just part of our order, on the 4th June. Unfortunately although the chairs are labelled correctly on the boxes as wave back chairs which is what we ordered the boxes actually had cross back chairs inside. We've been trying to get a response from Oak furniture land for two weeks now and they will not respond to any of our emails, And the last time I phoned customer services the hold time was 48 minutes before I gave up. I've now had to put a section 75 hold on the finance until they engage with us. In the meantime I've got massive boxes of someone else's chairs in the house and nothing to sit on. We've still got £1500 of couches on order with them which will be getting cancelled when they finally bother to respond, I've never dealt with a company like it, absolutely appalling

Appalled that OakFurnitureLand produce absolute rubbish and then have the gall to describe it as a natural effect of the wood, when it is clear that a blind monkey put the nest of tables together. I am disgusted with their attitude and that there is no recourse.

If I could give zero stars or negative, I would

This company is amazing from the time I ordered it 3 days ago. To the time my goods were delivered. The sales man was amazing Paul Welsh. The delivery drivers were outstanding I could not of asked for no more absolutely amazing. I was informed by email and text all the way though my order thank you so much

I had not read any poor reviews so ordered a double bed - the price looked reasonable and I liked the design.
It arrived on the day promised, was delivered to the upstairs bedroom I had chosen with no problems. Self-assembly was pretty straightforward and it looks great.
As one other reviewer pointed out, there is a lot of packaging to protect the wood but I would prefer that to having damaged goods.

Visited Weston super mare store today 05/08/2019 we were very surprised how much choice there was. Viv the lovely lady that works there was very quick to help us and then left us to look at all the options.we have ordered some furniture from there today and would definitely recommend any one else to pay them a visit. We will going again in the near future.