Oak furnitureland UK

I have removed my comments on this company as was posted in error. Post was meant for Oak Furnitureland - apologies - see corrected review

The worst experience I've ever had. They just want to take the money and that's it.
I will never ever buy from this company.

Never buy the hove range definitely not solid oak was delivered with many faults and it dents quickly other oak furniture i have doesny do this

Dont buy sofas from Oak Furnitureland. Ours looks like an unmade bed after 1 month. We have complained and an assessor has visited. Rubbish response!

Firstly contacting the insurance when a fault occurs is near impossible giving me the only option of calling sales, who suggest an email because they were receiving a high volume of calls, which for me rang alarm bells.
I purchase a kingsize mattress and wooden oak frame but after six months the material on the topper has stretched making the bed very uncomfortable.
Finally a man came to assess the problem and out right told me that his manger always classed this kind of problem as wear and tear. I couldn't believe what I had just heard. This is still an open case but in the meantime I have an awful night sleep. I will update this site with the final outcome, however I've found since then, wear and tear is a common word for them.
I gave one star purely because you can't by pass.
The receipt is in my husband's files but I will add when I update my review.
This is the update on the findings of my faulty not fit for purpose mattress. I have to sit propped up in bed and they have grabbed the opportunity to say this has caused the problem. They have stated in the report that he's put the topper back to shape which is a miracle when he only used his hands to see if the lump went and he left knowing it hadn't. The man from home serve told me that his manger always puts this down to wear and tear which rather upset me but since has denied the comment. He also made references to me been not pleasant so he had to leave. I was upset but he was already walking out of the door. There is many untruths in the report which I will happily challenge.
I have contacted my home insurance who informed me of my rights. I have now sent an email rejecting the decision also informing them of my view to take this issue further. I received a telephone call today 16/05/23 requesting I bring in my own choice of inspection but there is no guarantee another independent findings will be accepted.I have added more photographs to sure how the bed is sinking and the fact it has not been repaired.
Please be warned when purchasing the extra warranty, it's sold like gold but doesn't stand for nothing. What a shark of a company.

Yes, the photo below should have been a picture of our brand new 10-12 seater oak dining table and chairs, ordered early January. Oak Furnitureland emailed us on Saturday 5th March to confirm delivery for Monday 7th March, as agreed at time of purchase. Sunday we removed old table to make room for the new delivery. Received email early morning 7th March to contact Oak Furnitureland URGENTLY as there was a problem with part of the order. We rang them URGENTLY ( as requested) and spent several hours waiting on the phone, No answer, tried to raise an online enquiry on their website, no good, it directed us back to the customer service line, yes the one they don't answer. Tried to ring again on Tuesday and today - no answer. I rang their Sales line this was answered almost immediately but they can't help with after sales! Clearly quick enough to answer the sales line as they are more interested in taking people's money than they are in honouring their contracts AND actually delivering the goods! So, here we are, no new table and chairs, no way of speaking to anyone, and now having to resort to using our 2 seater caravan table! Why is it our responsibility to contact them when the delivery THEY were responsible for did not happen? Why can't I speak to someone to find out what is happening? Absolutely appalling customer service! Now at the point that I want a full refund. I have no faith in this Company! Thankfully, we did not also buy the three piece we were also looking at or we would now be sat on the floor! I have written to their head office with a letter of complaint butI won't hold my breath in the hope of a quick response. So be aware their after sales service is atrocious. Now to battle, to try and retrieve our money as they have broken their contract with us.

We ordered a tv set, coffee table and glass cabinet on the 16th of October 2021 with the promise the delivery would arrive on the 7th of January 2022. This accumulate a price tag of approximately £1800. 1 week prior to delivery we received an email stating to delays in delivery an to rebook the delivery date. We booked for the 17th of Jan - again, we received an email 1 week beforehand claiming delivery delays and to re-book. We rebooked for 24th of Jan, and again just received the exact same email with the only available delivery date to be on the 23rd of Feb. Upon phoning the oak furniture land team, I as informed by an automated machine I was 22 in the queue! I want a refund now as I am sick of waiting but they force you to wait hours on the end of phone - I have a job and family to look after - waiting 3 hours with no answer is unacceptable! 3 things wrong with their service here: 1) we have paid for a product up to 3 months in advance, they have our money in their pockets to do what they like with it yet no product for show. 2) There is no email contact on the contact page to file complaints other than via the post or phone which takes massive delay 3) Surely holding money without any product should be mitigated as credit/interest/compensation. I would like a refund as soon as possible with no cancellation fees, this has been a very poor service from oak furniture land, considering the amount of money we have paid!

Terrible furniture and terrible customer service. First dresser i ordered half the order was missing as they delivered the top part but not the bottom piece. As a good will they gave me a lamp but on delivery it was damaged and i had a complete nightmare trying to get that replaced. When i finally received the rest of the dresser it was damaged and it had a screw that had been screwed in underneath but they had actually come straight through the unit, which resulted in slit finger and 3 stitches as the screw was inside the unit and was discovered upon cleaning the unit. I again had a nightmare trying to get through to customer services to get the unit replaced. They don't respond to emails, so don't waste your time emailing them. The whole experience of purchasing furniture from them was very unpleasant and so far i have purchased both a dresser and a seperate sideboard and all the pierces have some form of damage to them. I can honestly say that i will never purchase another item from them as the quality of the furniture i received was terrible and their customer service was worse than the quality of their furniture. All i received from them for all the stress they caused and time off work was a sorry, so i'm now in the process of taking legal advice due to my injury. All i can say is there lucky it was me who injured myself and not one of my children because how on earth does a unit that has a sharp screw sticking out of it pass quality control and end up with the end user... disgraceful. After reading several other negative reviews it seems that the pattern is the same... damaged furniture, damaged replacement furniture, zero response to emails, terrible customer service... karma will be when this store goes into administration!

Purchased wardrobe 3 times came back damaged, purchased bed and chest of drawers also damaged will never use again mickey mouse outfit!

Waited 3 months for delivery for my items from the HOVE range. Delivery guys were great, took products to the room specified.
Opened head and foot board to find that the paint job on the foot board was shoddy at best and the head board was broken. Looked as if someone had kicked it in before putting it in the box. On top of this, the head board was also poorly painted and dowels could be clearly seen as it was not put together correctly and they had tried to paint over it.

Called customer service the same day, was told to sleep in the bed anyway until a replacement could be sent (in 3 months), had to inform them that this is a HEALTH AND SAFETY RISK. Had to ask to have the broken items collected and was initially only offered £45.00 refund for the inconvenience of having a broken bed delivered and having to sleep on the floor for the next 3 months. After waiting a further 15 mins, was then informed that they would be able to offer a £50 refund.

Also ordered 2 blanket boxes, have only opened one so far. Packaging is not easy to put back in the box or take it out. Tipped it on to mattress to make sure nothing would be damaged (even though was still in packaging). Found scuff marks in the paint work, dents in the wood work and had a poor paint job.
Not looking forward to taking the other blanket box out of the box at the risk of further disappointment.

If the wait and the broken items (which are apparently quality controlled) were anything to go by I shouldn't have been surprised with the customer service, but it was truly SHOCKING to be told to sleep in a defective and broken bed especially after sending through the images of it.

The level of incompetence and lack of empathy is astounding.

Within months colour coming off, seats going saggy, arm soggy. Terrible quality. Cust services none existent

Delivery men left wardrobe outside my front door, when I'd paid £49.99 for specialist delivery inside property.
Barely looked at door ( didn't measure) said door would not go back far enough to get box in.
Told my husband to unpack & build outside, "it would be easier" ( for them) -they disappeared quickly.
We live in a flat and they had to use a lift, (we'd measured lift and door) don't think they were happy.
Small walkway outside, people have to use it to get downstairs.
They did not even try to take some of the cardboard off to help.
My husband is 64 with illness -arthritis, spine curved, neck bone fused can't move neck, he looks ill.
Took the pair of us an hour to tear off the cardboard and polystyrene ( throwing bits in our bathroom) then trying to take the weight together to get inside. The wardrobe comes in two parts, ( drawer base separate) be aware. Drawer packed inside the main wardrobe. This makes it extra heavy.
Had to leave it until next day to try and put two pieces together. Lifting main part onto base was nearly impossible, I wasn't strong enough and nearly let it slide down on onto his head. Sounds comical but we weren't laughing and were wrecked.
Customer service only offered to refund part of delivery price to take it down to a doorstep delivery. Told me refund would take 10-14 days. I complained.
There was an apology but no empathy.
Sent email of complaint, no response.
They sent generic email, saying refund would now be 3-5 working days, no mention of complaint.
Never wrote a bad review before but wanted to warn people.
£50 is a lot of money for a specialist delivery. £9.99 is still a lot when they have to deliver your purchase anyway.
Seems like unless you live in a bungalow with your bedroom right by the front door and the item isn't heavy you'll be okay. I'll buy elsewhere in future.

I don't often leave reviews but felt I had to on this occasion just to highlight the extremely poor work quality of the furniture we ordered which has so far been replaced 3 times (still unresolved) and the poor customer service received.

To keep this brief we ordered over £2000 worth of units 7 pieces in total St Ives range, several needed replacing on arrival due to very poor quality these are heavy large units - the door knobs had been moved position re drilled and then filled poorly sunk holes, large damage / splits in the cabinets, paint drops over the shelves, bowed doors, bowed shelves, missing paint patches to name a few. Photo's were sent to customer service and replaced units were arranged with a 3 week wait time (the other units had to be repaired via their homeserve company). These replacement units arrived damaged again major splits on the wood panels and same poor finishes.

3rd replacement was promised to be quality checked prior to delivery, I would have thought after the issues we received the units would have been quality checked prior to replacement, unfortunately the quality checked units were also faulty.

We are expecting the 4th delivery Friday which is a white gloved service, we are just very disappointed and did not expect such a poor experience with Oak Furnitureland, the inconvenience of waiting in each time for deliveries, the amount of packaging which you are expected to remove and dispose of yourself, 3 trips to the skip so far and units not worth filling up and using as you know it will all need emptying to be replaced again, and all the time on the phone, email sending photo's etc.

We purchased a desk from them at the rugby store, it got delivered one week later.
The delivery people tried to take it upstairs after making me sign a waver for any damaged caused. They got it to the top were a turn was required but they did not attempt just bought it down and said it wont fit.
Now the real problems started I contacted the customer service department and talked to Alex. He stated that he needed my signature proof but can't get it till Monday, we discussed a good will gesture of £30 to £50 and he would contact me on Monday afternoon. ( DID NOT Happen)
I called back and a different person got involved Amanda told me that Alex had not got back to me because he though I should get more. I asked to talked to a manager and was told that one would phone me back (DID NOT HAPPEN)
I called back and Amanda said she would deal with it (NO response).
I called back and another person got involved (Tia) although she was helpful and talked to her manager and was told give him £30 (insult).
I asked them to listen to the calls which they claim the did but there version doesn't agree with my recordings. They then tell me I have to apply for the recordings which I did only to be told I might get them in 30 days but if they want to it can be longer.
THIS COMPANY IS ONLY INTRESTED IN CASH AND NOT CUSTOMER SERVICE.

I ordered two chest of drawers and two wardrobes.

The quality of the furniture is appalling. One of the wardrobe doors fell off, the 1st replacement had a scratch and the final one had a broken hanging pole. All had flaking paint and loose screws. Eventually I agreed to take another range (which to be fair was better).

But my main complaint is the customer service:

1. Refusing to take faulty items back when it is clear during delivery they aren't useable
2. Long waits on the phone lines and dropped calls
3. Call centre is noisy to extent cant hear my own customer service advisor over the others (and could hear details of other peoples complaints)
4. Promised to quality check before items dispatched but cant be the case as faulty goods delivered.
5. Protracted system of resolving issues taking hours of my time and requirement for real time photos.
6. Flow on phones means you have to repeat your story and security every time you get transferred.
7. When I raised concerns via complaints process they told me they couldn't communicate the outcome of the complaint (which was raising concern about safety of one of their lines)
8. Waited for delivery of final wardrobe to be told only part of it would be delivered about 4 hours before the delivery was due. Sent multiple confusing texts and emails telling me that it was great I could book my delivery online.

I have wasted days of time waiting for 7 delivery and collections for 4 items of furniture and making around 6 calls to customer services of around an hour each time. There was little apology or acknowledgement of the inconvenience. Some staff told me they are laden down with complaints and returns.

The business cannot surely continue to operate in this way. Their model is not fit for purpose and I would say the business is at serious risk as a result. I would avoid at all costs.

30, 03, 2021 I purchased a Palermo brown leather 3+2 sofas from oak furnitureland it was delivered 15, 4, 2021 all good. About 10 month of use noticed colour peeling of on all seat. So on the 2, 3, 2022 I called customer service 40mins on hold but when I got through they delt with my complaint and on 6, 3, 2022 a man from homeserve came out. He did a scratch test on the back of sofa and said not a manufacturing fault and ask me if I agreed I said no I do not then he left. I did not hear back from oak furnitureland like they said I would so on the 17, 3, 2022 I called them. From 10am to 12:20am 2:30mins on hold before someone delt with my complaint just to tell it is not there fault according to homeserve report it's wear and tear and that's it. I have asked for a second opinion but not getting my hopes up. A leather sofa can last you a life time if you look after it like we do cheaning and moisturizer it. Plus why do a scratch test on back of sofa and not seats near where the damage is. Also wear and tear if it was 1, 2, 3 month would it be wear and tear maybe I don't now. It cost me over £1800 for these sofas what a waste of money. Buy different sofa from elsewhere but not oak furnitureland.

DO NOT USE OAK FURNITURE LAND!

This is one of the worst companies I have ever encountered. I ordered a sofa from them and paid handsomely for the sofa and delivery! The delivery prices are really high, and they will only drop the sofa at your front door unless you pay even more, over double! I ordered this particular sofa because I was told it could be delivered within a few weeks, there were other sofa's with huge wait times! Leading up to delivery I received 3 emails stating that I need to be in between 11am & 2pm then the night before I received a txt stating the same! 'make sure you are in to receive your sofa' then at 8:15am on the day of delivery to say they don't even have my sofa and that I need to re book! The re book date was over 6 weeks away! When I spoke to customer service they didn't care and offered me £40 discount which was ridiculous as my wife and I had booked the day off work and put our son in nursery for the day. Despicable lies and poor customer service
DO NOT USE

We moved to a new house two years ago and I bought furniture for three bedrooms from the Hove range. I knew that the bodies of the furniture weren't solid oak but I wanted the white finish with the oak tops. No problems at all. Very pleased with all items and they look lovely. With a new-build house everything is white! The oak tops just break up the "whiteness".
Fast forward two years………I ordered items from the Brindle painted range for our lounge. I thought they would fit in nicely with the Brindle bookcase and large desk and chair in the study (bought two years ago). I wanted to move the bookcase into our lounge so removed all the books. To my horror I found that all the painted areas exposed to light had faded terribly. The areas covered by books had not. I then checked the desk and the insides of doors, drawers and the side that gets no light were the original colour. The rest has faded. Ok, hands up, I hadn't really noticed but once I did I was appalled. The furniture I planned to replace is 32 years old and is still lovely. I just wanted something more modern.
To cut a long story short, I've had a battle with Customer Services. When I finally(2 hours plus in total) got through I was told the items were out of the 1 year manufacturers warranty and to claim on the insurance I took out., which I did.
They rejected the claim. They don't cover fading. The furniture is in a North facing room which gets little sun, if any, just natural daylight. Am I supposed to keep my curtains closed?! I didn't let this drop. It's been a bit of a battle but we "escalated " the claim and someone is coming to look at the furniture tomorrow. Watch this space!
I cancelled my order for the new Brindle furniture and got a refund within 3 days which was a pleasant surprise. I have since ordered from another company.
In short, beware the ranges with the coloured painted finishes…. Avoid at all costs unless you want to be replacing expensive items after two years,

Paid for a delivery slot specifically so we could arrange unpacking and help with any heavy weight. Son decorated, moved furniture etc. I arranged my day to be there to take delivery for him. He arranged for removal of packing. No communication on day of delivery, so I phoned. OFL had neglected to schedule delivery, and would not deliver the next day. After a heated conversation the young man condescended to refund the delivery charge, but I wanted to cancel order. Another person spoke to me, much more amenable (did not want to loose the sale!) so it was rescheduled. I had to rearrange my day again.
Furniture arrived, told I had just 24hrs to check. Looking at the amount of packing, and as we not longer had the transport to dispose of it, OFL extended the time. When unpacking, it was found some of the furniture was damaged. I rang OFL next morning, but they 'do not do' customer services at weekends. I tried to send pictures on their web site, but it did not recognise my order number. Rang on Monday morning, they sent email for return of photos.
Web site says needs photos of damage, also sticker, but if sticker cannot be found a front & back photo of furniture will do.
No return call monday, no return call tuesday, so I rang Tues late afternoon. They said they can't do anything without sticker (yet web page says otherwise) Were they ever going to get in touch to tell me? Sticker found on a different piece to that which was damaged. Someone was going to ring first thing Weds morning, but they did not, I had to ring them, OK they will replace, but too late for a Friday delivery. Now had they been in touch regarding the sticker on Monday or Tues morning we may have had a Friday delivery. This has been three weekends in which the wardrobes cannot be fixed in place. Most of the customer service team don't give a... My son is in chaos waiting, with furniture he can't use, in the middle of his small flat.
OFL wants your money in advance. Once they have your money they don't give a s...

I have just had occasion to get in touch with them due to the fact that I purchased a
TV corner unit and within ten weeks a piece of wood broke away from the area where the DVD player goes.
I took three pictures as requested one of the identification label, one of the damage area with a rule at the side of damaged area to show size of damage and one of unit so they could asses where
The damage was on the unit.
The following day I had a phone call off a lady (C. Biggs) saying that she along with her Manager (M. Berry) had reviewed the pictures and they said it was deemed not to be a manufacturing fault so I should make a claim under the protection policy that I had taken out at extra cost.
I stated that I have viewed the damaged area with a magnifying glass and could see that filler had been used and thats what had fallen out. After a lot of negative attitude off C. Biggs I said that if they were to send someone out to inspect the product they would see the residues filler to which C. Biggs said she was not prepared to send anybody to look at the item. At which point I said I would talk to citizens advice the call ended.
The following day I had a call off (M. Berry) and he said he would now send someone to look at the unit. He then said in a very aloof manner I will tell you that on inspection we find that it is not a manufacturing fault then we will not support any repairs. I said if that was all I had asked.
These two people showed a very dictatorial condescending attitude almost to the point that if they changed their minds it may show weakness. It was a manufacturing fault and not damage that we had caused and because I stood my ground I was made to feel I was in the wrong.
All in all a most unprofessional experience a small amount of customer service by offering to send someone to look at the problem would have solved the issue.
On this performance I could not in any circumstances recommend Oak furnitureland to anybody in fact I would guide them away not because of product quality but because of lack of good customer services.

Order promised to be delivered on three occasions, then suddenly been discontinued, would never use them again.

Purchased sofa chair and footstool in march 2018 all arrived damaged or sent out homeserve to repair unsuccessfully. They then offered to replace, so had to wait a further 16wks for replacements to arrive they arrived on August 9 2018 again items damaged the chair looks second hand and has gaps, I'm not joking, of 4inches between the arms and seat the settee won't lock at the back on one side and there are a number of scuffs on the leather have. Have taken photos. Informed ofl who again sent out homeserve they said they could bring back to showroom condition.
Am I missing something here it should have arrived in showroom condition.
Ofl say they will now refund upon return hmmm.
Yes very soft after one week wife 8stone wet through me 13stone ish no children, little darlings jumping around, anybody interested a company called landbond supplies ofl managing directors name Jason bannister!
Rubbish furniture, Rubbish company, even worse customer services anyone even remotely considering buying from this company my advice based on personal experience is DON'T save yourself the time wasted and hassle gained!
One more thing homeserve tell lies Am 2k down at the moment

I am really disappointed and upset about my visit to your sealand road store in Chester.
My husband and I visited yesterday (Sunday 20th February) we were looking for a sofa. We had a look around and then went on to the other sofa stores on the retail park, the sofa we both liked and agreed on was the Devon Plus in your store so we went back in to take another look and get some details.
The same assistant saw us again and said "oh you're back again" so he knew we were serious buyers, he was very helpful. He wrote his name, the name of the sofa, Devon Plus, the dimensions and the price of £1658. 99 on a piece of paper for me as we needed to go home and measure the space where it was going.
Today I have been back to the store with £1660. 00 cash in my bag to order the sofa, The same assistant served me again and as he was putting the order through I noticed the price had gone up to £1784. 99, he spoke to both of his managers to try and get them to honour the price of yesterday but neither of them would, all they said was that the price has gone up over night. When I searched the sofa on Google it came up at £1658. 99 in your store, the link then took me to a page with the increased price on, the manager even tried to say that I was looking at the 2 seater version and that the price appearing on Google was not a live price.
The Devon Plus was on a 7 day delivery so I know this sofa is already manufactured, there is no excuse of increased shipping charges etc etc, it's sat in a warehouse somewhere waiting to be bought, I am really annoyed that the price can go up by £126.00 overnight when all I did was go home to measure up and the store manager would not honour the original price for me, I had the cash in my bag ready to pay.
I was even told on the Sunday that if I purchased now and the price went down in the bank holiday sales that you would refund the difference (until delivery) and yet they wouldn't honor the price I had been given just the day before.
The store assistant was very apologetic I think probably embarrassed and needless to say I walked out the store.