Oak furnitureland UK

The furniture arrived and it could not fit up the stairs, I wish they fronted the fact that the furniture is not flatpack. The wardrobe was 144kg... You can't do that without help. Also, when it became apparent that it wasn't happening, I was told that if I returned it I could get a full refund, and that I would be called immediately to discuss it after they had contacted customer service. The delivery drivers left, no call no nothing, I waited around before calling this company at which point I was told I was not getting a full refund, they were going to charge me over £100 for the privilege of being able to sell my furniture to someone else. Awful. Liars!

I bought a 3 seater leather sofa in july and after 1 month the leather crack on the right arm. I bought insurance aswell and the insurance company say it's under 1 year manufactory warranty and they don't cover till this warranty expire. So i called oak furniture and starting the claim. They delayed till late oct saying is not theyr fault and all that bollocks. Finally they accept the claim and they told me i need to wait 8 weeks for the item to be delivered. After exactly 8 weeks the item arrived so now i had to wait another 2 weeks for someone to come and fix it. He just come today and told me they delivered wrong part. I call again oak furniture and they said i have to wait another 8 weeks for the item. Worst company ever.

Oak Furnitureland "leather" covered dining chairs are not fit for purpose. The chair cover is some sort of fabric coated with what is supposedly a wafer thin veneer of leather. The "leather" coating delaminates, leaving a surface with a moth eaten appearance. The company will not replace the chairs.

We purchased from the Tamworth store 5 assorted units.
On day of delivery, the driver was accompanied by an agency worker. They had no idea on how to lift together and made a right mess of getting two wardrobes upstairs. Being made then to unbox these huge units in the small bedroom was ridiculous.
One dressing table couldn't be delivered for a further 3 weeks, we needed to cancel it as it wouldn't fit into the room with the other furniture in it.
When we took the dresser mirror back to the store the following weekend we were told we could not exchange it for something else as the 7 day exchange period had expired.
There was no willing to help us, just a short 3 line email saying sorry 7 days to late!
No customer service at all, we were going to buy a further unit but after that will be shopping elsewhere.

I bought a table from them and found that it was so heavy I could not lift. When I called was told that it was advertised as solid furniture. Okay but how can a normal person lift the same? I had to employ a burly builder to lift fror me...

I ordered sofas and they was supposed to be delivered on 28th February but i got a email saying there has been a delay and i have to wait another 4 weeks for them to be delivered i am very disappointed as i have given my old sofas away and we are sitting on chairs.
I understand there are delays due to covid but 4 weeks delay is too much.
The only reason i ordered from oak furniture was because they said 4 weeks delivery where dfs had said 7 weeks.
I should have bought them from dfs if i had known oak furniture wil take 8 weeks to deliver.
Very un professional.
Never going to order anything from here ever again.

Do not bother with this company, if only I had checked the reviews before buying, big mistake. I had my delivery today, and was told by the delivery men that disposing of the gigantic box and it's packaging was my problem to dispose of, I paid extra when I ordered the chair and was told by the salesman that everything would be taken care of, my wife and I are totally disabled unable to walk far and are now left with a gigantic box and it's waste contents, and because we do not leave our home because of Covid we are stuck as to what to do, we will never buy again

I am very disappointed with this company as the items that they sell are of very good quality, but unfortunately their customer service is just the opposite.
I ordered a suite in their store in a sale and had to pay up front as the salesperson said the sale was ending that day, but later found that this was not correct as the sale continued. This was at the beginning of January and that the delivery date would be May 18th. When I rang at the end of April to confirm the delivery would as stated and after a very long wait to speak to an representative, I was informed that the delivery date had been put back to the end of June.
I received an SMS on my phone this morning to get in touch with customer services regarding my order but after a lengthy wait I finally gave up and went onto their website and entered my order details, I get the following message, Failure! Order ofl-62****0 is unable to be added to your account.
After this experience, I will never ever deal with this company again

Absolutely disgusting service and support, ordered two sofas and stool, paid upfront in August, agreed a delivery over the quoted time to allow for the pandemic, even though all the adverts and websites say you can have it in 8 weeks, we are now at 15 weeks, two delays lots of apologies but no sofas, CEO you have work to do here, I'm sure trading standards may have an interest in mis-information and mis-selling, however we have cancelled the order and simply taken our business else where. I would suggest any one else who is thinking about ordering anything you aren't bothered when it turns up and be good at changing you circumstances quickly, maybe it would be good if Oak furniture land were clear on ordering so not to Mis lead anyone.

I ordered for a display unit from Oak Furniture land, Shirley, UK, in the month of May 2021, which was promised to be delivered by Jul 2021. After repeated followups, it was delivered in the month of April 2022 and it was a damaged delivery. After reporting about the damage at customer care, it was promised that they would deliver the broken shutter and i am yet to receive the shutter. Upon calling the customer care, they again promise that the shutter will be delivered asap. But its again a false primose. Please think twice before you go with such misorganised vendors.

Within 6 months the stitching in the sofa came apart and the stuffing came out and caught in the workings of the recliner. They have told me this is wear and tare. I haven't finished paying for it yet!

Do not order stuff from this retailer - it would be quicker to make it yourself!
"Order in time for Christmas!' Doesn't mention which Christmas!
Ordered a bar table and 4 stools on 11 August 2019 and they said delivery would be by 8th December LATEST (even says this on the order sheet)
Had a text message on 10 October to arrange delivery but I was informed that they did not know where the container carrying the goods was and if they couldn't find it, they would cancel the order. I said I would wait until the promised delivery date in case it turned up but that date came and went. I rang their customer help line' to be told that the goods would not be delivered until may 2020 at the earliest!
Ordered was promptly cancelled by myself and now I wait for the 5 days for the money to be refunded. I feel that there will be another phone call to track that down!
Will never be buying anything else from this store - wouldn't even give it 1 star

Do not buy from this place payed £500…
Do not buy from this place payed £500 for bed after 8 month using be all paint pealing off on head board there said there nothing there can do it says bed for life on add plz shop some way ells thanks

Originally purchased some sofas back in 2016 where the Oak Furniture Land salesman was happy to sell us an extended 5 year warranty which we were told would cover everything including manufacturer defects for 5 whole years - perfect!

Unfortunately, lo and behold when we needed to use the warranty due to a defect we are forwarded to a pretty poor outfit named "HFR Claims" (also known as FurnitureGard, and a few other names, they seem to change names to avoid bad reviews!) - after lots of faff where we were told they just did accidental damage repairs and cleaning, not warranty work we got back in touch with Oak Furniture Land to discuss our distaste in being mis-sold this warranty, they didn't care, they have our money so we can do one apparently... terrible waste of everyone's time and money.

Cant deliver after waiting 4 months?
I ordered a bed frame and mattress over 4 months ago.
In preparation for the delivery, the old bed and mattress were taken away and I am sleeping on the sofa.
I called the branch I purchased from to check the delivery was still scheduled as arranged, only to be told there is a months delay on the delivery. No one had communicated this to me, I guess I would have booked a day off work and waited in all day for the delivery for nothing.
The branch could only offer an email to customer services. They apparently cant contact customer services. What utter Bu115hit.
I have been trying for over an hour to get customer services to answer the phone with no luck.
This is a PI55 poor company.
They have my money in full but cant deliver after waiting over 4 months.
If I could put a zero star rating I would. What abysmal service.
DO NOT TRUST THESE CLOWNS.
This is my first and last purchase from these 1diots

Omg how I wish I'd visited this site before I purchased my 3 piece suite! Had my suite 2 weeks and leather on the seats of the chairs already stretched, also cushions on back of sofa have never lined up! Oak Furniture Land not interested say its acceptable quality! Am in the process of going down small claims procedure. DON'T TOUCH THEM WITH A BARGE POLE!

A history or poor service and quality. Ordered dining room furniture. Sideboard was damaged, had to be replaced. Table was incomplete (missing parts). Had to replace whole thing. Took weeks to be resolved. Ordered TV stand and Bookcase on 28th May 2021. Original delivery 3rd September. Delayed until November. Then delayed again until 6th January 2022. Just been told it's been delayed again until 28th January. Every time I have had reassurance the new date would be made, every time they've failed. I am beginning to wonder whether these items have even been built yet. As usual, they blame COVID, or Brexit, or the blockage in the Suez Canal. Worst of all, they advertise the very same items on their website currently with a delivery time of 7 weeks! Utter rubbish.

Ordered a large TV unit through their website, item was in stock and had a delivery date booked for a few days later. Day before the delivery they phoned and said they now cannot get to me until over 6 weeks later but said they would refund delivery charge. Six weeks later with no refund of delivery charge the TV unit is delivered. I was at work and item was left in garage. When home I unpacked and found multiple areas of damage and poor build quality with large gaps in some joins. The unit was very well packed with lots of polystyrene and thick cardboard so staff in the warehouse must have really chucked it about, even the tin of polish I ordered was dented! Cannot get through to customer services waiting on the phone three times for over 30 mins, ring the sales number and get straight through! Spoke to someone on their Twitter feed eventually and was offered £90 refund to keep it which I refused to be told they are not taking returns at the moment and will contact me when they are. Not happy at all. Their selling point is solid oak furniture but solid it ain't very flimsy and poor build quality. I would advise people to avoid this place buy a well engineered veneer product or spend the extra 100 quid or so and buy quality.

Ordered 12th Sept delivered 26th jan very good service from helpful sales staff roy marshal to very helpful delivery staff over one hour wait on phone to pay but due to corvid and their corvid safety was excellent from store to delivery very pleased with sofa to

BEWARE OF FINLEY SUITE: THE LEATHER PEELS! I award no stars for this firm. At point of sale told warranty would cover anything that went wrong with furniture. Misleading and against Trade Description Act. Also, described online as a LASTING suite. Not true.
Suite described as 100% real leather. Real leather would not peel in this way. I do wonder if parts of the furniture are leather whilst other parts are not. I need to discuss with Trading Standards.

Very concerned when Oak Furnitureland describe this suite as "popular". Means that many people are being misled encouraging them to part with their hard earned cash for a suite that will be short-lived and not stand the test of time.

I ordered 3 pieces of furniture- a TV unit, a nest of tables and a small sideboard. The TV unit and the nest of tables arrived in December and were fine but the sideboard had a deep scratch in it. Contacted the company and someone came out to 'repair ' it. The 'repair' wasn't satisfactory so a second unit was ordered. It arrived a few weeks later with an enormous crack in the top. Contacted the company, sent photos, they agreed that it was significant and so again agreed to send me another. It arrived last week, with small scratches on the front of it. I have tried to cantact them all week but there are always long queues. Ive put some wood dye on the scratches and they are acceptable but I won't be buying anything else from this company. Poor quality assurance and poor customer care.

Ordered wardrobes and chests of drawers on 10th December 2020, wardrobes were delivered late, chest of drawers delayed till September, booked a days holiday for delivery on 7th September when I rang them to confirm it would be delivered was told it hadn't been booked in and now wouldn't be available till December that's a years wait.
Tried ringing customer service on hold for over an hour Saturday and today - more chance of winning the lottery.
Only way to speak to somebody is by pretending you want to place a new order then you get transferred about, have now sent an electronic complaint message they are supposed to reply within two days - if not then Small Claims Court.
Awful customer service avoid this company at every opportunity

My bed was supposed to have been delivered 21st January phone store to find out where it was i had had no text or email from them. They said it had been delayed new date 23rd February took day of work today dismantled old bed at 6am this morning and put out in the rain. Got a text at 9am to say there was a bit missing no idea what was hoping it was a bed side cabinet that was also on order turns out it was the sides of the bed so no way it can be put together. In total today i have spent 2hours in a waiting que on the phone and 3 phone calls to the store who were no help at all. Wish i had read the reviews before i purchased from them