Oak furnitureland UK

I ordered a coffee table November 2020, delivery time was already 12 weeks which i found incredible. A couple of days before delivery due in March I received an email telling me it would be delayed due to COVID-19? I called them explained my annoyance and they refunded my £10 delivery. Delivery now booked for April 8th, just had a further email telling me once again due to COVID it will be delayed again until April 29th!. Im guessing I'll receive yet another email nearer the time delaying my table further. I absolutely would not recommend this company. It wouldn't be so bad if they had just taken a deposit but no they ask for full payment upfront, they must have a massive bank account of peoples money.

Save your money. Fault after Fault after Fault
Spent nearly £3000 on bedroom furniture. When delivered, middle door of wardroom scratched and it was clear that OFL had tried to cover it up. Ordered a replacement door - 10weeks wait. 2nd door is warped, ordered a 3rd door 15/05 with another 8 weeks wait. Its now 10 weeks and I have just rung them (they didn't bother up update me) and told it will now be delivered in September! In addition the £900 mattress came apart at the seams after just 1 month. This used to be my favourite shop, but the quality of the furniture, and the customer service is the worst I have ever encountered. Save your money go to IKEA. The furniture I bought from there is perfect, solid, and good quality.

Not happy with Oakland furnitures as we requested our new sofas to be delivered on the 14th of December we got our first sofa on the 4th of January 2019 almost 4 weeks later and was not the sofa we ordered to be delivered and it came with the delivery legs and not the wooden rustic oak we requested. Our second sofa that we ordered to come on the 14th of December will not be with us till February. We ordered our furniture on the 26th of May 2018. Customer service is disappointing as they never kept in contact with us. My partner Simon spent hours chasing customer service and they never called us back on any on the occasion we spoke to them. Our free gift of a clock does not work and also 2 weeks no replay from customer service about new replacement they promised to us

We purchased 2 Finley electric recliner 2 seater sette's at £799 each and a Finley
Electric recliner at £599. We have had them now about three years and the chair the stuffing has all sank and also worn under the chair and the stuffing is dropping out. It is so uncomftable to sit on. One of the sette's is getting the same way my wife alternates her seating each week from on end to the other. The leather still looks ok.
The second sette has very little use. Very poor for the price we paid.

Ordered two sofas late September, got an email stating they were being delivered beginning of October, no show. The actual delivery date was 23 November. Received email and text message on 5 October stating Fri 23 November and would receive 3 hour delivery slot. Took a days holiday for the arrival of sofas. On Thursday 22 November received a text and email stating sofas would arrive between 9 and 12 noon. That evening after 6pm receives a voicemail on mobile stating that sofas will NOT ARRIVE UNTIL 30 NOVEMBER! No email or text message this time Oakland. If you want a hassle free purchase do not use this crowd of cowboys! I will NEVER purchase anything from this store and will make it my mission to slate them at every opportunity, my next port of call is Citizens Advice for breach of contract.

Bad customer service, nothing has come on time and they dont resolve anything, im just told to wait again for over a month its a headache dealing with and honestly not worth it.

Been waiting 6 weeks for my order still has not come customer service is a joke don't answer the phone or hang up on you wish i had read the reviews stay well clear save yourself the hassle.

Bought nearly £4,000 worth of furniture for both living rooms and bedroom with a promise will put in room of your choice'. Had already measured that the furniture would fit so didn't foresee any problems.

Whilst the furniture easily fitted in the living rooms, the delivery drivers stated they were not allowed to lift above their waist. This meant they could not take the bedroom furniture upstairs as it meant lifting over a bannister. They left it in the living room. God knows what I was supposed to do. I'm on crutches.

Rang customer services. They were very unhelpful so I cancelled the order.

It's all very well when you buy from the Sales person. All smiles, cups of tea etc etc but once they get the order the customer service stops.

The quality of the products is good, and it took nearly 2 hours to chose everything, but what a complete waste of time.

My brother-in-law delivers for John Lewis and there are no issues. Lesson learnt if I need furniture will shop there from now on. Avoid Oakland and buy at your peril.

So we ordered two sofas and dinner table and chairs. We had our text to say it was going to be delivered Friday 28th between 1.30pm and 4.30pm. At 4.34pm we get a text, due to unforeseeable circumstances your order will not be delivered.
So we are now without any where to sit and eat. We do eventually get a phone call 15 minutes after the text with a shabby apology and being told we can't arrange a delivery until the 10th May.
We are expected to sit and eat on the floor. They will not help in any way.

DO NOT BUY FROM THIS COMPANY.

I had to wait 6 months for my bed to arrive. Bought one and paid full price in the end of November 2021. It's arrived couple of days ago. Nightmare! I will never buy anything from them.

Ordered two chest of drawers, when unpacked the item was in pieces. The side of the box had a huge hole in it, which had been taped over by the company. It looks like a fork lift truck had speared right through the middle and instead of checking the damage, it was sent out to the customer (me). At the time of me unpacking my 3 year old son was with me he picked up a sharp piece of wood and cut his hand quite badly, 6 hours in A&E, 3 stitches and a tetanus jab. A very unhappy child and a furious father!
Since then i have been let down on collection, i have taken time off work just to be sat round waiting. MY ADVICE DO NOT DEAL WITH THIS COMPANY, THEY DO NOT CARE ABOUT THEIR CUSTOMERS. ONLY MONEY IS IMPORTANT. Needless to say i will be claiming against them for injuries sustained to a minor

Ordered Mid-Sept for January 10th delivery. Contacted 5 days before to say order wasn't ready and to re-book delivery. First slot was March 23rd! Six month wait and no guarantee it will happen then! Customer service is useless-can't do anything to explain delay (other than blame Covid-cop out!), couldn't explain why a partial delivery couldn't be made and couldn't explain why the web site is still offering delivery dates that are before my re-scheduled dates. Fast coming to the conclusion it's time to cancel especially as they can't be bothered to reply to questions asked of them in writing!

I purchased a Leather settee in July 2020 from Oak Furniture clearance, it has cracked and peeled, I telephoned Newport Oak furniture clearance and they said that there are no guarantees and there is nothing they can do as the products were sold as seen, this settee was bought with a sale tag stating it was New, surely there is something that can be done, it resembles a 20 year old settee, we are both in our late 80's.

I will never ever buy from this company again, I bought 8 chairs and a table for £2200. The first table came without screws, I have to wait for nearly 3 weeks for the screws to arrive, well, they never did, it was the store manager who had the decency to come all the way to my house, 30-minute drive with no traffic to fix the table. The table was lying on the floor for all this time. When he finally has assembled the table, it turned out that the pegs are missing and the table is wobbly, I have been waiting now for another two weeks for the pegs, still not arrived. Meanwhile, I have spent more than 13 hours of my time over the phone, 13 hours, no kidding! Trying to get competent people to help me, but it has been impossible, they all lie or don't give dam of the situation, they prefer to lose the sale, take the table back then actually send a bloody pair of pegs! Please do not buy from them, people are the store is incredibly nice but the products are faulty and no one cares! Pictures of the current situation and a screened shot of the length of the phone call and yet no one has answered. Please do not buy from them, it is very common to be unlucky with this company!

Terrible experience!

We ordered and paid for a nest of tables and a TV Unit WOW what a mistake, the items arrived, then on unpacking them found the tv unit joints all showing and a split bottom trim. Trying to get through to customer service is a joke 7 phone calls waiting from 30 to 57 minutes each time, calling the store was told ITS NOT OUR PROBLEM WE ARE CLOSING DOWN ( thanks Kelly you were quick to take our order. Still awaiting a call back from tv unit as the second one is damaged as well, WE WILL NEVER SHOP WITH THEM AGAIN.

Purchased our three seater end electric recliner sofa in November 2018 for £850 including gold delivery and installation. We had tried the sofa a few times before we decided to buy and all appeared ok. The salesperson was very attentive until the sale was completed, but once he had secured the sale he immediately lost interest, a trait one of his colleagues told us was normal. Alarm bells should have rung on delivery though, the installers were disinterested and surly, I had to remind them that we had the"Gold" service that included the removal of the packaging that they were reluctant to take. After a couple of months the wear was noticeable, material bagging and cushions not returning to shape. The staff in the store in Salisbury said they could do nothing and advised me to contact the company directly. I tried on several occasions to speak to someone who could give me the time to listen to my account, with no luck. When I emailed the company the site promised someone would reply at the earliest opportunity. We are still waiting. The sofa is a disgrace, we are two pensioners who just sit at each end, we rarely use the reclining option. The seat cushions are compressed and the material covering is loose. The sofa looks like it's been in a busy family home for five years. It is so bad even the charity shops will not take it.
Buyer beware.

My wife and I just went into OFL in Tamworth looking for a piece of furniture as we have bought lots of furniture from here before, but we're appalled at the rudeness of the salesman. We couldn't find something we liked after being pressured by the salesman and my wife was being pleasant to the salesman explaining that we couldn't see what we wanted. My wife commented that we'd bought lots from OFL before and he made a flippant comment that was rude and wasn't even abashed when my wife pulled him up on it. We're not shopping at OFL again because of this.

Complaint sent twice with no response until i picked up the phone. Ofl procedures state 2 working days. They were likely hoping i would forget.

£3000 spent on furniture with 50% deposit paid, this was a mistake, they seem to care less when they already have the money. Much of the order arrived damaged, 1 item exchanged. The other item was a £550 bed with damage on 3 out of 4 pieces. Not a small amount of damage either. Deep gouges into the wood. Ofl offered just £50 compensation or i spend a day taking it back down and putting it back up again as 'room of choice' is only really true if the delivery men can be bothered. I asked if the bed only had 1 instance of damage what would they offer in compensation, the answer was £50. This is an extremely poor canned response and shows that even management have little they can do look after customers post delivery when you are committed to the order. 2 bedside tables turned up looking like they had been in storage for years and full of grime, but luckily damage free. Its bad when you feel shocked that things are in the condition you would expect them to be in.

I ordered and paid in full for my furniture in march 2020. They said they would deliver it on 11th April 2023, then cancelled. I the rebooked for the 25th May and they have just cancelled again. This company is crap

We are pensioners and have moved to a retirement property. We ordered a large dresser which is fine but the delivery process was horrendous. The date was fine and they gave us a time slot and duly arrived however they informed us they could place said dresser in lounge. But do nothing more! The packaging was horrendous - lots of the dreaded polystyrene and masses of cardboard and plastic! They told us that they could not the packaging away not help in moving into place and weighed 40 kilos then left as they had many more deliveries!
We live in a retirement Flat with no family nearby so we had to set too and remove all packaging which took about two hours and now we have the onerous task of disposal of said materials! Fortunately we have a car but it will mean trips to the tip
There is a bruise on the side but the paper work states they will only replace if the packaging remains in tact! How do you remove very heavy items without cutting up the cardboard etc! We then had the horrendous task of moving it into place which meant we had to lift the top of a heavy solid wood dresser on top of the base cupboard! My husband has recently had pneumonia and has a broken bone in his hand - I myself have had a knee replacement and arthritis!.
I now know why we buy stuff from John Lewis - excellent delivery service - they remove all packaging and take it away with them as well putting items in place.
The dresser looks lovely and we hope it lasts but we will think twice before buying from this firm again unless they change their deliver policy!

Carol and Gerald Parker, wembley

From choosing our bedroom furniture with the sales team, too the delivery men, after sales communication as been excellent, everything done to detail would highly recommend oak furniture land to anyone I'm extremely pleased with my purchase. I liked the fact that I could choose when I wanted dilivery and was not quite ready so made a another date wich was no problem at all, the delivery men was promt arrived when they said they would so no unessary waiting around and was very helpfull.

Ordered some furniture from these bunch of clowns. After speaking with their telesales team and giving the dimensions and floor plan from my property I was assured by 2 separate people that the items will fit. Delivery driver (who was very good to be fair to him) advised that the items wouldn't go into the room we needed. Spoke to 1st person in Customer Services who refunded everything into the wrong account. Spoke to 2nd person in Customer Service they couldn't see why the refund hadn't work. I informed them it went into the wrong account so they had to investigate. Spoke to 3rd person who said they couldn't see anything relating to the 1st investigation. Do yourself a favour and stay well clear

Huge wait for delivery and no explanation other than 'sorry I understand' when I wait in all day and it doesn't arrive. Not the service you'd expect from a company like this