Oak furnitureland UK

Ordered a bed, drawers, bookcase and 6 seater table in June 17 for over 2k total. Computer at the till in the shop stopped working at the end of the order and was told to come back and try buying again in an hour. It then took 7 weeks for delivery of the furniture only to then find that the table (which cost 900 pounds) was broken. The box had been clearly stomped on and gaffa taped up over the damage. After complaining immediately, had to send photographic proof of the damage and to then take another day off work for delivery of a replacement table a week later. Which was the earliest they could deliver, only to find the legs on the replacement table had damaged screw threads so could not fit the legs. Complained again immediately and am told now i would have to wait potentially weeks for a technician with specialist equipment to come and fix the screw threads and again this would have to be on weekdays. The 'good' news is that they tell me i can continue using the table with no legs until the technician can visit.

Where is the quality control?

Awful service from a well established British company

Ordered a side table which arrived with a minor fault (inset on top wasn't centred correctly). I used Oak Furnitureland's online reporting tool to complain but a week later I haven't had an acknowledgement despite their website saying they will respond within 2 days. Have tried to phone customer services several times but just get automated services and after holding for up to 40 minutes at a time, I just give up. No doubt they will blame this on Covid but I'm getting sick of that excuse for poor customer service - it's too easy and companies should have been able to sort out the IT by now to allow all customer service staff work from home. I think it's just an excuse for poor customer service to start with. Interestingly, Oak Furnitureland was able to answer their sales line within 2 or 3 minutes. I acutally wasn't too annoyed about the fault that caused me to complain in the first place (but did want it dealt with) but the poor customer service means that I am very unlikely to ever use Oak Furnitureland again.

Update 8/02/21 - now have a replacement table which I am happy with but had a fight to get it replaced.

Bought 2 seater settee Feb 2017, delivered (paid) March. Delivery men just dumped the settee inside the door. 2 weeks later the arm of the settee was loose and creaking I had to watch my brand new settee being taken apart in my living room. I took out an additional 5 yr cover on my settee and dining furniture, now both have problems,,,,,,,,, guess what I AM NOT COVERED. The most important part of the settee, the part that you sit on is sagging terribly (I am not heavy and the only person sitting on it) and this part is not covered! The dining room chairs all have nails at the bottom of the legs protected with a plastic covering, this disintegrated... NOT COVERED. Their repair company said as a 'goodwill gesture' they will repair the chair leg. I have wasted over a £100 on extra cover that is a complete waste of money and the furniture not worth anywhere near the money they charged. I thought at the time of purchase OakFurnitureLand was a good company selling quality furniture and expected excellent after sales service HOW WRONG I WAS! Would never ever buy anything from them again.

Customer service appalling. Rude and arrogant on the phone.so had to end the call. Called back as have had furniture before sales rep offered me extra chairs at half price if I needed more after purchase. So when you buy something as expensive as this you talk it over with your partner. Rang back for the third time and guess what refused to give me extra chairs at half price. Delivery date set ( but not the 7 days as advertised) Three of the chairs damaged some roughly sanded and different colours and seat pad damaged and two light scratches on the table and the routered joint uneven. Tried ringing but after sales is poor waited up to 45mins so sent 22 emails but no answer. Determined to get through I rang and eventually got through after 53 mins and they arranged a pickup and new delivery of chairs. Chairs delivered not on the date arranged as cancelled on the day and I had taken the morning off work. But no seat pad included.
Emails started again still no answer eventually an email sent after 12 days and said a seat pad would reach me within 7-10 days, on 8th day and still waiting.
Received a email this morning saying "on this occasion they will offer another two chairs at half price (wording it as they were doing me a favour)
I will never order from this company again it is such a shame as I have slowly furnished my bedrooms with the furniture. Time for a change as feel quality was poor. Not even offered some discount for the poor service.

Purchase a new sofa from J oak furniture land,
Supplied with an under size cushion that wasn't planed.

Phone up within 24 hours to register my displeasure,
They will send a man out next week at their leisure.

He arrives to check out my complaint,
Says he's an expert but not quite a saint.

Its natural settlement which you should expect on a sofa of this age,
What 5 hours old from new, now you why I'm getting in a bloody rage!

Sorry he says your talking crap,
I thought you had it a bit longer than that.

He still didn't agree anything was wrong,
I'm beginning to smell a corporate pong.

So now he's off to send in his report'
Then it will be for high command to give it some thought.

A WARNING to others if you buy from J oak furniture land,
You may not get quiet what you planed,

Don't expect reasonable after sales from this bunch,
Who couldn't give a stuff when it comes to the crunch,

I was hoping for so much more from this company its such a pity,
So much so I was moved to write this ditty...

Mr Allen one of many clowns that purchased from your joke shop

DO NOT WASTE YOUR TIME WITH THEM, WORST COMPANY I HAVE EVER DEALT WITH! STAY AWAY FROM THEM!

Ordered a 2-seater sofa and a 3-seater sofa-bed in April (ofl-*******). After last-minute delays (same-day notifications they won't come) they finally delivered a damaged 2-seater at the end of August. Then the replacement 2-seater and the 3-seater sofa-bed arrived in September, both damaged as well (the 3-seater so much that it wasn't even fitted properly together). No compensation offered and when I talked to them to book a 3rd (!) delivery attempt, apparently their whole IT system crashed and I was told to call them back later...

DO NOT MAKE THE SAME MISTAKE THAT I HAVE MADE, STAY AWAY FROM THEM!

I bought 2 wardrobes, 2 bed side tables and a chest of drawers for almost £2k. I was also forced to pay £39 for express delivery without a proper explanation even though I was happy to wait in all day.

The wardrobes arrived in one whole unit when I was told in store it would be two and an Allen key required to assemble. The drivers couldnt even get them up the first flight of stairs they wanted me to store them and hire a carpenter to rip out my stairwell!

I had to return them but to take the items off my property they charged me £370on the spot and said they couldnt do anything more and that it was my fault for not measuring properly. They also didnt say in the store that there is a 25% cap on bigger items if you need to return it. On top of this the drivers even said that 40% of deliveries end up the same way!

Whilst this was going on my partner is heavily pregnant and was getting extremely stressed which didnt help either.

In the end I ended up complaining and I managed to get a full refund but still no furniture so back to square 1.

Please approach this shop with extreme caution before you do anything as they are con artists.

The shop we ordered from was amazing, very helpful but when it came to delivery it ws a shambles. We booked delivery 12 dec, which was cancelled to the 19th which was cancelled to the 28th. The items turned up and one side table was the completely the wrong item! We called customer services who rearranged delivery for the 11th jan, so again arranged time off work to get a text at 8am on the morning of delivery! After calling customer services, trying to arrange delivery for next wed and get a guarenteed time for am as have an appt for pm and they cant committ. This is terrible service and i will not order from them again

Utterly awful company to deal with
Product ordered 1st April, delivery due first week July
Less than 24 hrs before due delivery, cancelled, new delivery date 9th September
Less than 5 days before delivery, cancelled again
Don't waste your time ringing, they don't answer
Don't waste your time e mailing, they don't respond
MOST OF ALL - DON'T WASTE YOUR TIME WITH THIS AWFUL COMPANY!
You have been warned

Tried to ring the delivery department to explain that both me and my partner work in a school and are unable to take a day off so could we leave a note to say that the ONLY time sot we cannot be home for is 7-10. This was apparently impossible and I was told I had to confirm the delivery date before I would receive a time slot, even though I would be charged £40 if I couldn't be there for the allocated slot. I suggested paying for the customised delivery, however, they do not deliver on weekends which left me in the same position. The only thing I could do was cancel my order to which the woman said straight away I will cancel it - making my £600 purchase seem absolute worthless. I couldn't cancel the order as it was in my partner's name and so accepted the delivery date - I received the 7-10 time slot. Now I will be charged £40 and still have no furniture. Ridiculous system that is not accommodating for people who work at all! I can do any time between 10am-7pm just not those first three hours. Absolutely outraged that my discount is going to be ruined by charges out of my control... I would not recommend the company to anyone (unless you don't work)!

I bought a bed with matres with 5 years comprehensive protection on both parts. After almost one year, the matres is spitted from the middle. I rang the office and arranged for repair. A technician came and checked the matres and said you damaged it and it is not covered by warranty.
I told them, Bed is a place to rest and there is enough space to play football, how could it be damaged.
I asked the office about the meaning of "Comprehensive protection".
I want to say, When you go to buy something, They explain a lot and show you heaven but if something happen, they leave you in a hell.
Do not believe these people (Oak Furniture land).
I have to pay 5 years the cost in instalment and practically I can not use the bed.
On my protection is written:
"UPHOLSTERY MATTRESS PROTECTOR STAINS, ACCIDENTAL DAMAGE & STRUCTURE"
It is really unfair to a customer to pay for 5 years for "according to the seller the best quality matres" but you find out they sold you a low quality product.

If I could have given no stars I would have done.
I have spent the day trying to speak to someone and am still waiting now 29th in the queue!
Do yourself a favour - give this place a wide berth!

I bought 2 no 2 seater sofas in march 2017. On delivery the back on one of them was snapped. So they took it away to be replaced. Said it would take 8 weeks. I told they I wasn't happy. I received a call saying they could deliver within 2 week. On delivery it was obvious that the sofa wasn't new but of a show room floor. It had several damages and dirt marks over it. Repair team came about 3 weeks later cleaned the sofa repaired a hole and ordered a new cushion and leg. This was just the start. Since then i have had the sofas replaced 5 times due to damages to them all on delivery. 4 visits by the repair team. The last delivery was on the 26 of November 2018. And yes the back was snapped on one of them. That they wanted to leave and send a repair team out within 1 week to 4 weeks I told them that this was not acceptable and to take it away. They then redelivered again on the 30 November 2018. And it was the same sofas and still the back was broken. I called them and asked them to get back to me on what they were going to do. I have not had any response from them from the 30 of November 2018. I have emailed them 5 times asking what they intend do and so far have had no reply from them. And it is know 03 January 2019 ps they advertise that there furniture and sofas are solid hardwood. They are not. THe sofas are pine and ply wood. Falls advertising as well. Do yourself a favour and don't buy from oak furniture land

We are having a terrible experience with a delivery of a dining table and chairs. When we unpacked them we realised that the table legs were missing. We phoned Oak Furnitureland and they said they would send them by Royal Mail tracked delivery. On the day they were due to arrive we hadn't had a tracking number from Royal Mail, so we called Oak Furnitureland. They assured us that the parcel will arrive, but it didn't materialise, so we called again later in the day. We were told that the order had been processed incorrectly, so Royal Mail didn't have the parcel. So we booked the delivery again for yesterday, but still no table legs. We called Oak Furnitureland and were told that something had gone wrong with our delivery route and that no one on the route had received their deliveries. They said they will deliver today, but we haven't had a text or email to confirm this, so we're sceptical that it will happen. We are beyond exasperated and regret buying from this company. Their incompetence is astonishing. We would never buy from them again.

Received a text on the day and within the timeslot of delivery to notify me that delivery is delayed and to visit the link to book a new delivery!

Needless to say, I cancelled the order.

Being a carpenter for 45 years and very fussy about what I purchase, I went to a local store to have a look at what I was buying. Satisfied that although not what I would call solid timber as its just mads up of strips of wood I knw what I was buying and although advertise as had built realise that hand built by machining would be more appropriate. Anyway delivery was very good although I would have though that the driver would have least asked if they needed to put appropriate footwear on to go across my new carpets. On unpacking my first item I discovered glue or similar that hadn't bee cleaned off properly along with scratches and dents. Obviously form then on I spent a lot of time scrutinising the rest of my items, which were the same. I'm trying to cut this short but talking to the "customer services" was appalling and to be told that they would send home serve (which I believe to be part of some kind of insurance people out to see if they can repair instead of replacing. Well Ill leave that part of your thinking up to you as Ill get in trouble for my expletives. There will be more to read shortly, I'm sure of that.

PLEASE do not enter into any transactions with this sham of a company. I recently ordered over £2k bedroom furniture and got told the wrong information on dimensions by a new member of staff. When the delivery men arrived at my property they didn't even attempt to bring the furniture into my home and just said it won't fit. The delivery men had no template with them and the furniture was packaged completely different to how I was advised at the point of sale so how can I be responsiblefor ensuring it fits if I don't even know the dimensions including the packaging (that's on the assumption it didn't fit). They sneakily make you sign t&c's at the point of sale and say you've got 7 days to read it. In those terms you may be liable to pay 20-25% of cost price. As the delivery men said the furniture wouldn't fit they've taken £400 off me without so much as a letter explaining everything. Oh and they've overcharged me! They have the worst customer service I have ever experienced. The staff are not there to help customers at all. Their responsibility is to secure monies in a deceitful manner for the owners. They don't care once they've got your hard earned money. Please look at Doorway to Value instead who have been outstanding.
PLEASE AVOID OFL!

Having paid almost £4000 for furniture, we are very disappointed. Fast delivery, but damaged doors to a double wardrobe, then a leg fell off a bedside unit, went to store having had no joy with customer services, they contacted them and gave me the phone and was she arrogant to say the least, the guy in the store was shocked. I have to say that after a lot of hassle, a lot of phoning and going back to store, i managed to get a technician (not my words)to come out and try to sand the doors down and respiratory, it looked worse and the technician agreed. I will take photos and get you a set of doors and come and put them on, all lies. After more hassle we got a set of doors which proved to hard for me to put on, I asked them to send someone to do it,(STILL WAITING) I did get a new unit after more hassle, lots more things we are still waiting to be sorted, the best of it is we took out the insurance of £299, in case of things going wrong, I wouldn't advise anyone to buy even a cardboard box off this company. They must be the worlds worst, A lot of money, a lot of promises and FALSE apologies, and why am I still dealing with this dreadful company when surely customer services or the store should do it. Buy at your peril

I cannot tell you how bad Oak Furnitureland are. A complete disaster of a company - their only skill seems to be turning a disaster into a catastrophe.

Order confirmed for 7pm to 10pm. Not a great slot but once we received the text confirmation we had our old furniture removed in the morning. 10pm comes and goes - no delivery, no call, no email... nothing.

8.30 the next morning - a call with an apology that the driver ran out of hours and sorry we didn't get called. Now, at this point, any reasonable person would expect them to say the delivery is first for the next day... nope Oak Furnitureland say the next available slot is over a week away... wait, what! Our furniture is literally loaded onto one of your vans now... and we have thrown away our old furniture.

As part of trying to fix this problem, they then tell us the new date a week later is overbooked and the next new date is 2 weeks away... who is running this company...

A complete joke - please think twice before giving your hard earned money to these people.

Totally dishonest! Use a cowboy company HFR, to try and push insurance on, but they do everything to avoid dealing with claims... totally lieing dishonest

My mum who is 82 with rheumatoid arthritis purchased a sofa and chair both recliners she was told the delivery men would put the backs on but would not do the electrics so the sales man said he would come and do it as he passes on his way home. Suite arrived the delivery men dumped it in her front room and said goodbye she said they got to put it together they said no so mum said then take it back as she cannot put it together and unpack it then move it into position, she called the sales man surprise surprise he was not there. Delivery men did it for her out of the kindness of their hearts. Next day sales man phoned mum and said he told her she had to unpack it and put it together as if an 82 year old with arthritis would buy a sofa she had to put together and move into place the sales man was only interested in the sale because when he said they couldn't do the electric which involved plugging it in she said she couldn't buy it then as she on her own that's when he offered to do it for her shame on you oak furniture land

Having ordered 3 items, sideboard, book case and a dresser totalling £1,400.00 from the Rivermead design. Items turned up after un-packing the items we realised the dresser had a split in 2 of the legs on one side about 12 inches long, also the door on the left hand side was hanging off and badly damaged. This was sent back and a replacement was ordered. Having inspected the replacement we realised there was a nasty, almost black piece of wood spliced into the leg and it curves off at the bottom (wish i could show the picture) having spoken to customer servics on at least 3 occassions i was told "what do you expect from
Furniture at this price" i was then told " if you want it perfect it would be bespoke" I couldn't believe what i was hearing. They will NOT replace the item. I am now going to trading standards to see where i stand legally. AVOID THIS SHAMBLES OF A COMPANY, SEARCH ELSEWHERE, I WILL BE FOR MY BEDROOM FURNITURE.

The salesman we saw today Hilen Thakrar at stevenage he was outstanding at his job we felt very comfortable with him very helpful and knew what he was talking about very nice man.