Oak furnitureland UK

Good sales service, terrible customer service from head office would not purchase anything from them No Answer To Phone Calls. Disgusting service.

The delivery drivers arrived and as they carried the desk closer to my door they put the box down and one of them continued to tip it over and over through my door into the hall way. As they were doing this I asked if they could be more careful and actually pick it up and his response was 'don't worry love it's well packaged' which wasn't the point. I then asked them to be careful when taking the products upstairs as we had recently decorated, had new carpets and a new banister fitted. There response was 'banisters are there to protect the wall' I told him that they were new and I needed them to be careful but he just repeated what he had first said. As they got three quarters of the way up the stairs they gave up and said it wasn't going to go around the corner and one of the delivery drivers told his colleague to get out of the way as he was going to let it go by sliding it down the stairs. I stopped him immediately from doing this and they did work together to get it back down but only on my request. I asked him whether I could remove the desk from the box for them to try again but they refused so I'm now stuck with a big heavy desk downstairs and have to seek help to get it upstairs.

I then noticed that there was two black marks on the carpet and showed them to the delivery drivers and their response was 'nothing to do with us love our shoes are clean' I explained that the marks were not there before and if your shoes are clean then it's likely to have come from the box that they dragged up the drive!

They then brought in the chair and the bookcase and the way they maneuvererd the boxes was very heavy handed, they were bashing the walls and dropped the boxes at every opportunity. I told him to be a bit more careful and that it was a good job they weren't breakable and again he said 'it's ok love they are well packaged'.

I was then expecting a delivery note or invoice and was waiting at the door for them to return but they just drove off.

I immediately called your customer service number and explained. The lady apologised and only offered to refund me £10 as it apparently costs £30 to get the items from the van to my door. I have raised a formal complaint and awaiting a response.

We recently bought a 3 seater sofa and 2 armchairs from the store not online and was given a delivery date for 6 weeks time, this all went smoothly until the date arrived and the morning of our delivery we got a call from customer service telling us that only the two chairs were loaded on the van not the sofa.
On hearing this I was deeply disappointed and angry at there mistake I needed to take a day off work for this to, customer service then said they will call me back to let me know when they can re deliver my sofa I was not happy, and unfortunately they never called back so I called them again and got more lies as now they were saying it was put on the wrong van and they were trying to find it.
This went on for three days yes that's correct three days of stress anxiety phone calls all made by me they never once did cs called me back I'm now very angry as they had my money and just did not care. They didn't care that we as a large family had nothing to sit on.
Finaly a phone call came from the manager apologising for not getting back to me but then had to inform me that the couch has gone missing and they can't find it (unbelievable) and would have to re order it and it will take 5 weeks to make yes that's five weeks without somewhere to sit disgraceful.
Customer service for Oakland furniture are a joke they don't call u back they really don't care and to top it all I have just asked them for an email to confirm my new order and they won't send me one so I have absolutely no faith in them whatsoever.
If your goods arrive on time and your furniture is intact and Undamaged then I'm sure you would have a good review, however if it goes wrong you are soooooo unimportant it's a joke YOU HAVE BEEN WARNED. I will NEVER step foot inside that company ever again.

I spent more that 2,000£ buying directly at the store on December 7th. The shop assistant at the shop was so pushy and beg us to buy at the shop and not online because we would have made your job useful and don't risk to be redundant. I have asked if I could have had a little discount due to the high amount spent there. They lady said they don't do any discounts. We arranged the delivery for January 2nd because they said they had lot of deliveries during Christmas period. On December 31st they called me saying they would have delayed the delivery to January 10th due to logistic problems. On January 10th the delivery arrived 2 hours late the agreed time without informing me. The products arrived damaged (2 chairs, tv cabinet, sideboard) with scratches and holes. The TV cabinet had a piece visibly re attached with glue. How is it possible they did that? Do they think that customers are stupid and don't note that the products are damaged! I have called the customer service 4 times asking for replacement and I had to wait 45 minutes on hold before they reply each time. Every time I phoned them there was a different problem (they could not see the pictures, they system didn't work, the agents are busy at the moment, etc!). In the end they said they will replace the damaged product on March 30th as this is the earliest date available. WE HAVE TO WAIT " MONTHS AND A HALF FOR THEIR FAULT! HORRIBLE EXPERIENCE AND EMBARASSING PRICES FOR RUBBISH PRODUCTS and THEY ARE INCOMPETENT.
F... CK OFF!

If you really want to know how bad they are go to moneysavingexpert.com
I had a very young just out of school sounding Miss King who phoned me about my complaint, she was rude and aggressive and I feel playing to an audience! It went like this...
I have just spent approx. £800.00 with this company and all I can say is buyer beware!
Customer services are a very unpleasant place to be if something is wrong with the item or Item's you have purchased.

I purchased three items from Oak Furniture Land and was assured it was of the best quality and hand crafted and heavily discounted! This description I found out was their loop-hole for customer services to put the phone down on you!

E.g. If you complain that the item is badly put together THE REPLY IS HAND CRAFTED WHAT DO YOU EXPECT!
If you say the wood shelf is not central or not resting on the horizontal supports correctly! HAND CRAFTED AND RUSTIC AS IN THE TITLE OF THE FURNITURE WHAT DO YOU EXPECT
But the one in your showroom was perfect? I THINK YOU SHOULD SEND PICTURES OF YOUR PROBLEM. NO THAT LOOKS FINE ITS HAND CRAFTED. Silly me of cause it is!

I know! I will send an email to the MD with photos. Phone call that very afternoon THE MD AND MYSELF (Personal Assistant Miss King so she says) who told me she checks all emails going to the MD and not to send him anymore, because she checks all his mail! AND WE BOTH THINK THE CONSUL TABLE YOU HAVE PURCHASED IS FINE AND THAT IS THE END OF THIS MATTER... But the shelf is 6mm shy of the legs on one side but touching on the other! IF WE SENT A REPLACEMENT WE COULD NOT GUARANTEE IT WOULD BE BETTER THAN THE ONE YOU HAVE!

With that sentence I was cut off.

Well that just about sums up my dealings with Jason Bannister's new empire OakFurnitureLand only to say buyer beware...
To return the item's within 7 Days will cost you £50.00 per item if they say the item is fine via email or phone that's it.
On looking at the very high volume of complaints about this company, I wish I had checked the internet first before purchasing

MB-R

After having an enjoyable time selecting an electric reclining chair, with an added bonus of it being significantly reduced when we came to pay for it... we walked away from the store happily looking forward to the delivery. We were really impressed at how quickly it was being delivered & on the day the delivery guys were pleasant... Why only a one star review you may ask. It had to be removed from the box to fit through the lounge doorway & as soon as I saw it I said "it's the wrong colour"
Fast forward an hour, we took a detachable cushion to the showroom to check the colour swatch... it only comes in 3 colours & ours wasn't even there. Eventually a salesman identified it as the 'old' version of the colour as they had previously had one on display. He then sent an email to customer services (ha) on our behalf. Speaking to a team member is when the problems started. As other reviews state, we forwarded photos etc even wanting us to assemble the chair, which I refused to do. After another extremely unhelpful conversation the next day, my partner once again went to the showroom. I had the brainwave of taking a photo of the material swatch next to the cushion, that would be all the proof they needed... surely.
Wrong. Another phonecall from them informed me that there had never been an 'old' & 'new' colour & it was just a variation in shade. I felt like screaming down the phone.
Another trip to the showroom to see if they could throw any weight behind our complaint, which apparently they can't as its a seperate entity, or something like that. My partner spoke once again to C/S who informed us that even if they did replace the chair, it would come in the same colour plus we would be charged for the pleasure. Eventually, it was agreed that we could have a refund & it will be collected without a charge. I only wanted the chair we had seen in the colour we saw, but am opting for the refund they begrudgingly offered.
Our downstairs space has been upside down with packaging, the chair plus our furniture that a charity were going to take away.
If you look online, it shows the Grayson range in Charcoal just as we expected... Not Silver Grey as delivered. Needless to say, I wouldn't ever recommend shopping here. The worst C/S I have ever had the displeasure of encountering.

I ordered dining room furniture (dining table and 6 chairs, 2 x sideboards, 2 x lamp tables and a coffee table) on 5th October 2020 and was given a delivery date of 11th Jan 2021. Shortly before this date we sold our existing furniture to make room for the new furniture.
Then nearer the delivery date we were told that most of the order was available but not the dining table and chairs. We asked to have everything else delivered, but were told that we would have to pay for the full order to do this - so we did. We accepted the new delivery date for the dining table and chairs which was 30th March.
Then today (26th March) we are told that the delivery date has now been moved back to 23rd April.
After the usual "we are experiencing an unusually high demand" on the phone line, It was confirmed that we couldn't have our dining table and chairs until the new date (remember, the order was placed on 5th October 2020!). I suggested that as this was all one order, I should cancel the whole order and ask them to collect the part order which had been delivered. I explained that I had a contract with them to supply a full set of furniture that they hadn't completed in the contracted time, and therefore I had every right to cancel the contract and receive a refund - I was told that I couldn't do that.
Wishing to be reasonable, I suggested a suitable compromise would be for them to deliver the 6 dining chairs (which were available and paid for) and temporarily lend me a dining table from my local shop until my table arrived in late April (or who knows when). This compromise was rejected out of hand by Oak Furniture Land. (Don't forget, we haven't had a dining table or chairs for months at this point)
What a wonderful experience this has been - be warned! Appalling customer service.