Oak furnitureland UK

Six leather dining room chairs from Oakfurniture delaminating after 4 years like plastic - judge yourself from the photo. No offer of a discount on replace and at £140- each not the quality you would expect.

We ordered a coffee table and t. V unit in October 2020 with delivery due 14 Jan 2021. We spent 90 minutes waiting for customer services who treat you like an interruption to their day. We were told we were e-mailed 2 days ago, but did not receive one, to say the order would not be here until the end of March. They have had our money since October 2020. I would never order from these totally unprofessional idiots again. I am going to contact trading standards to find out my options.

Bought two sofas in the Southport store for the high back and firm seat cushions only to be extremely upset as the seat cushions became so soft and uncomfortable after two weeks. After sales team came out and just told me that is what happens with settlement. No help or offer to replace them. Contacted head office just to get the same response. Disgraceful customer service. Left me feeling totally humiliated. Total waste of £1500. Please don't ever give them your hard earned cash.

Two wardrobes were delivered already built, and could not possibly go through any door, not only mine. This was not clarified anywhere in their website. I had to pay £100 each (!) for return. Never again with such scammers. I'll bet return policy is part of their business plan. In other words: don't buy with Oakfurnitureland, unless you are 100% sure you are aware of their hidden conditions they use to predate on your money.

Coffee table top cracked a little over 1 year from delivery…. Customer services want nothing to do with it saying it's "out of warranty"

Bedroom chest of drawers top cracked similar to the coffee table after only 7 months. Case raised…. Send photos n they will 1) offer you a partial rebate if you keep the damaged piece or 2) possibly replace?

After sales service reps are rude and try to blame and accuse customers of neglect of the furniture.

End of the day it's mass produced in Malaysia and is not quality English oak. The furniture is produced, packaged and shipped from overseas…. It could be packaged for months before the customer receives it, giving ample time for the product to dry out and start the cracking process!?

Not impressed with their service at all…. Quick to take your money, but now we have a 1 year old coffee table fit for FIREWOOD!

Have my dining table set delivered damaged. Table top and 3 chairs out of 6 needed changing.
The new table top lasts only for 4 months before it started having weird marks across whole table.
We have been told it's a water damage which was never a case but they refused to take responsibility anyway!
We don't have a kids spiling water on table without us knowing, this has been looked after as per manufacturer instruction or even better! Very poor quality of the product for £1000!

The most appalling customer service in the known universe... Delivered the wrong wardrobe which has been blocking the front door for 3 weeks+ now.

No helpful responses at all to numerous emails. Forget phone calls - the misleadingly titled 'helpline' never answers. As for in-store queries? 'Not my problem' was the response.

These cowboys shouldn't be allowed to trade. Disgraceful, bordering on criminal. Avoid at all costs.

Can't fault the product, so far, so good. It's the surly and positively unhelpful delivery men and the grotesque quantity of packaging, almost impossible to get rid off, which is by far the worst aspect. They package the packaging, in consequence of which I have cardboard and hardboard dust all over my flat, fragmented polystyrene "crumbs" everywhere and a bill for £200 to clear up their mess. Never, ever again will I deal with this company. Sales? Excellent. After sales, awful, non existent. Stick to John Lewis.

Terrible customer service. Had a table delivered which was damaged. Sent someone out who said it couldnt be fixed. They offered to refund us £40 or give us a new table top. Went for the new top. Took weeks to get delivered. Got replacement top last week and due to the table being large and very heavy, we cant actually remove the old top to fit the new one. Its impossible to flip back over! So its in a huge box blocking up an area of my lounge. Customer services dont care. One lady told me that in some circumstances they can fit items and would find out if they could help. Not heard back from her since. After my delivery being messed up, lack of communication, a damaged table and now a top which I cant replace - I can safely say I will never order or recommend Oak Furniture land to anyone!

Nice bed but after 1 and half our bed had wood worm in the slats contacted oak land they very apologetic said they would send out replacement parts the delivery men came took the woodworm infested parts left me with a box went to put my bed back together and discovered it was the wrong part contacted oak land again now it's going to be a week before I get the new part have no bed to sleep on customer service has been absolutely diabolical we just get the same story being told manager will phone us back but never dose just get text messages with a delivery date for a week later

Well we specified a delivery date that we would both be home for and told them an absolute no for one particular date. They tried to deliver on the date we said absolutely no to. Then they made us wait another 2 weeks for our table and chairs. If only we knew what a pile of junk we had bought. The sales team were good to be fair but you've got to be when the product you sell is rubbish. We haven't complained as the customer service was challenging at best during the delivery process so we've bought a new one and the Oak Furniture Land one is waiting for the skip.
Think before you buy here don't waste your time and hard earned cash on this.

Ordered the brindle range a bookcase, coffee table, TV unit and storage box. On arrival the storage box hinge was broken lid would not close. Phone call to customer service they offered to knock £50 off! Eventually agreed to collect and sent new one after sending photos etc. The bookcase had paint off they suggested taking bottom drawer out for a colour match at Wickes! What a cheek! My partner then went out to new car it was damaged, huge dent across left side. Phone call again admitted it it was them from dash camera on van, cost £1600 and paid. Then to top it off furniture has cracks appearing all over it. The cost of furniture was €1400. Would not recommend or even deal with Oak furniture land again.

I spend ages chasing up my order and when it eventually arrived after numerous phone call the table was damaged.

They never ring you, they don't return phone calls - you virtually on your own.

Table returned - lesson learnt!

What a disappointing level of service from the company of this size!

Stay away!

Took out extra insurance for pet damage eg cat scratches. Cat did scratch it so reported immediately, they took 3 weeks before they came out tried to tell me I didn't report it in time. First sofa frame was bent, 2nd sofa lacquer has cracked and peeled off headrest. Told it was the oil from my partner's hair, sofa is only 16 months old and in a house without children. Also told I over cleaned it! Every excuse under the sun!

Goodwood modular corner unit arrived in 4 different colours and feet missing on one unit that gouged the flooring
A complaint was raised straight away and photos provided.
Two furtherattempts were made to match a 5 module corner unit all were different batch numbers delivered, they now say cannot guarantee delivery of a colour batch match?.
I have cancelled the order
Despite a verbal commitment by one of their staff. Will now not take responsibility for the floor damage as, apparently I should have inspected it was fit for purpose before I laid it down in my living room.

I am escalating my complaint through ADS and will take them to court if necessary. Take my advice and shop elsewhere.

Less than a year old - absolutely dreadful Suite - cushions all sagged - having to punch them every day only for them to collapse - had 2 people out already - first man said if we sit in the middle of the seat it's fine (it's a 4 seater) second man said all he could feel were wooden slats - he ordered one new cushion which is massive and I'm still waiting for them to fit it

Waited 16 weeks for my order to come only for it to be badly damaged. Returned and still waiting for my refund. Contacting customer service is a joke!
Experiencing high call volumes at 9am when they open? I don't think so...

High Expectations sorely disappointed
Ordered 2 pieces online of furniture for bedroom. First thing the boxes arrived soaking wet as if they had been stored in wet/damp conditions. One piece of furniture had a chip on the front. Phoned customer service several times but sorely disappointed on outcome. Felt like I was unimportant and the whole experience stressed me out. I was recommended to try them but I would find it hard to recommend them myself.

I placed an order which cost me over £2,200, I have had to wait 6-8 weeks for delivery only to find that on day of delivery the dining room table is not available! I've received no phone call or email to explain. Customer Services were pretty useless where they said one thing but actually meant something else. I have to wait another two weeks before my table can be delivered. Not sure what I am meant to do whilst I am waiting! Useless

Breaches consumer rights act, has woodworm in £1500 worth of furniture. After 8 years, nothing else in house infected just the 5 pieces from Oakland furniture, it's out of the 6 year window so they won't help. 3 months rent down the drain thanks!

I went with my partner to Oak furniture land at 3 milestone Truro. On entry a cocky member of staff called out "Alright. Looking for anything in particular". I joked a reply as he stood there with hands in pockets. We looked around the store and he then shouted out "What are you looking for". He was very unprofessional and put us off spending any money in there. So I replied " we are in the wrong shop". He didn't like my reply by the expression on his face. We later looked at the reviews and we are glad we didn't buy from this company. Having plonker like him puts anyone off.

Absolutely shocking customer services. Please be aware that if something is faulty you are Hung out to dry and left to Sort it out yourself as all the shop will tell you to go on line and do this for yourself ‍ Will never put foot in there shops again.
I Don't blame the girls on the phone when you phone them as they are only telling you what they are told to say.

Paid £2500 for a sofa, only for it to be delivered without one arm rest (It's sat in our sitting room looking ugly to say the least). Now it's been more than 2 weeks that my partner and I have a case (ofl-*******) opened within their customer service team, with little to no progress. Apart from being told repeatedly that they are waiting on the supplier. Also, they will not contact the supplier, until you pick up the phone, ring their customer service and instruct them to do so.

Each passing day it's getting even more frustrating, as we have to regularly chase the customer service team. Getting to a point, where we would be force to request a return. We thought of giving them the benefit by allowing for more days but that will run out soon too.

So you pay Oak furniture land for sofa worth £2500 only for them to tell you that they can't do anything, it's with their supplier.

Oak Furniture Land! Please please look into this. It's so frustrating.