Oak furnitureland UK

Waited 7 months for my sofa to arrive and when it did, they only delivered half of it, then to be told the other half will be delivered in October! Absolute joke of company. Please do not buy from these clowns

My They only add positive reviews to their products. After 8 weeks of waiting for my furniture to be delivered, I was given the wrong table with two scratches on. I was then told it would be a further 6 weeks to collect or £50 to be refunded. The customer service here is awful. They give you 24hrs to check the item and make it difficult to get anywhere once you phone customer service. They do no accept bad reviews on their site which I have forwarded to trading standards. AVOID AT ALL COSTS. You may be lucky and have undamaged furniture, but you'll get no where if it is. Money grabbing scam artists.

Placed order on irish website oakfurnitureland.ie all good, in basket, set up account but then wouldn't let me check out. Message came up saying off line at moment for new customers. Then received numerous emails saying had I forgotten to check out my basket. Kept trying to check out and nothing happened. Rang customer services and explained scenario. They then informed me they are no longer delivering to the Republic of Ireland but could deliver to the UK. I explained I had used their Irish website and there was nothing to say that was the case. Again he offered delivery to the UK only. Not much good when you live in Ireland. Think the website needs updating with correct information as to what can and cannot be ordered/delivered!

Brought 2 leather sofas 4 yrs ago after 2 years they looked like 20yrs old. The leather has cracked and flaked despite maintaining properly. They refuse to accept responsibility for it. They say it's general wear and tear.
We are now having to get rid of them as they look awful. Do not buy sofas from here.

We spent £2,500 at Oak Furniture Land. We bought several items including two leather sofas. The surface coating on one of the sofas came off when cleaned with a proprietary leather cleaner. Oak Furniture Land refuse to rectify this fault saying it wasn't a manufacturing fault. We've had this sofa for 8 months and it's been sat on no more than a dozen times.

Once they have your money, they don't give a damn.

Avoid.

I bought my expensive dinning table from Oak furniture with their furniture guard cover. They did not fix my minor problem when I developed it after few years on silly ground. Very disappointing. Policy no *******

They should be avoided.

Have got an order in place since the beginning of September, and today (2nd Nov) the "Delivery day", and after booking holidays just to get my items at my home I decided to call and confirm the delivery, but the answer is: there is a small delay on your items, they will be ready to be delivered next January! Next January! 4 months delay without warning me or sending email/message... nothing.
Really poor service

I made 2 purchases totalling nearly £1500.
The first purchase included a chest of drawers costing £348. After a while I noticed the drawer handles were not level. I rang them but got no joy and ended up altering the handles myself.
My second purchase included a small table costing £99. 98. 2 weeks ago I noticed that the top of the table had split across the full length, the insurance company did a repair that was just acceptable but after only 5 days the split is back. I contacted Oak Furniture Land and they just don't want to know.

Be very wary before buying off them as their aftersales service is RUBBISH!

We have had a delivery of bed, bookcase and table+chairs. All outer packaging damp and damaged. When table was assembled it was slightly warped and at least 3 large splits on one of the corners on the tabletop. Customer service exceptionally unhelpful when contacted

It's the worse furniture I've ever bought in my life, luckily it is for my rental house. The furniture in the shop on display is different to the cheap rubbish you get! No customer service whatsoever, I've had 4 sideboards that were shoddy and sent back, taking 7 month and in the end I just accepted the last one, poorly spray painted, the guy in quality control needs a new pair of glasses! Just rubbish, don't bother going and don't be fooled by the salesman! No customer service whatsoever, they just don't answer the phone, they must chop down young trees as the oak is tatt!

Unless you want really poor quality 'made in Vietnam' furniture made from unsustainable timber backed up by terrible customer service, please don't buy from Oak Furniture Land. I ordered a chest of draws that arrived damaged. The store that took my money couldn't handle customer issues as staff claimed it was just a showroom and just gave a phone number to call. It took an hour to speak to someone who asked for a photo of the product label as they didn't have all of the information of a product that they had sent me! I had to unpack the complete product to get at this label and call them back to discuss a return. Two phone calls later (each one holding for 30 minutes+) I was told that they couldn't pick the item up for 7 days. I explained that the product was in my hallway and was blocking access to the front door however they could not offer a quicker time. If you do decide to buy from Oak Furniture Land... good luck!

When you pay £2300 for a 2 seater sofa and chair you would expect it to last longer than 2 years. The seat cushions have completely collapsed to the extent that we are now suffering back pains, this has occurred with normal use and we are of average build, we have tried claiming on the extended warranty with Homeserve over the last 6 months to no avail like normal not worth the paper it's written on. OFL have refused to do anything about this problem. I would avoid buying a sofa from this company at all costs. We are absolutely disgusted with the quality of the product.

Massive mait of nearly 5 months and then no delivery no apology and a complimentary date change (6 weeks later) due to 'covid'. Customer service is absolutely dire, numerous phone call no answer after 30-60 minutes on the phone. I paid in full and if I am unable to cancel my order due to lack of customer service will send a letter of court action., (small claim). I have no confidence this will ever be delivered and if it is then look at the number of partial deliveries or damaged deliveries. Not a company to do business with anymore

Great service in store with friendly staff - we purchased the Gainsborough 4 seater sofa and footstool. The problem is the quality of the sofa is really low, all the cushions are sagged after just 3 months of use and the frame creeks sporadically. We have had the quality control people out and they said that is just the way they are made and there is nothing we can do even though we purchased the additional insurance. Really disappointed that a sofa we saved for and were told was great quality in store, that cost us over £1000 isn't fit for purpose. Don't buy this product.

The worst customer service ever. Impossible to get thru to by phone. Local store admits it takes over an hour for customer service to answer... I was sold a foot stool on top of a sofa, but sofa comes with free foot stooI. Email response- Pay £100 to return stool. Untrained staff member sold me something i did not need... Zero customer service by phone. Local store no help what so ever. They tell you to phone Customer services... who has time to wait over an hour to get through. Joke of a response to their error. Disgusting company... Avoid at all costs. Once they have your money they obviously don't care. Will be complaining to trading standards

We recently bought a corner sofa at the Lincoln store. The salesman was very helpful and gave a good overall impression.
3 weeks after taking delivery, one of the cushion buttons came off. We lodged the fault through the online portal with no response or confirmation e-mail. After 1 week of no response I tried ringing the customer service number with no response. I have tried ringing the customer service 8 times over the past two weeks waiting for over two hours each time with no response.
Oak Furnitureland are very good pre-sale but once you have taken delivery they don't want to know you. Ill never step over the threshold of Oak furnitureland to purchase anything ever again.
Shockingly poor service.

Bought a Nebraska Corner sofa from OFL, the cushions were not wrapped or protected in any sort of way, they had dirty marks all over them, presumably where the delivery driver had been handling them after eating chocolate.

When i asked to have the sofa collected for return, the customer service lady was insistent that i wrap the sofa back up, which is ironic considering it came to me unwrapped, she was adamant that if i did not wrap the sofa the delivery drivers would not collect it.

Called customer service team to complain, who offered £50 compensation but said there was nothing else they could do! Not great for a £1699 sofa. Furthermore the drivers smashed the sofa into our door which damaged the wood enamel of the door, again OFL referred us to another company to try and sort it out.

I'm currently waiting for a third delivery of a wardrobe, the first two had huge cracks in them. I also sent photo's of a set of drawers that have a clear fault in the expansion joint which is twisted, apparently this is not a fault even though it looks ridiculous. If it looked like this in the show room would I have bought it? NO.

The individuals that I have spoken with in customer services have been anything but helpful. It is like they read from a script, they take no responsibility for any defects.

I told them that as the set was missing a wardrobe and had faulty drawers I was happy to return all items and get a refund, their response was that I bought the 'matching furniture' as individual items so I would need to pay a collection fee for the items not deemed faulty, including the faulty drawers. Not sure how it can be escalated further but never again would I buy from this store.

Very poor service from point of order being placed. Our order of four items now delayed twice with the excuse one or more of the items not being available for delivery. We have waited 6 (six) months now which is very unreasonable and puts Oak Furniture Land in the same poor service and delivery league as DFS. Disappointed Hull.

OMG! Ive never had so trouble with a delivery before.Man with a bad attitude. Couldn't deliver because of the door, the plants, the garden, the cushions. Every excuse! When I followed him to the van after all it must be so big if it cant go through the door. He stood and shouted at me in the street. In the end Guess what it went through the door after all. Had problems unpacking it. Being single and trying to lift a sofa on my own. I will never use them ever again. Customer services don't care either.

Ordered items last year with delivery for 20th January. Had a slot booked, never arrived. Had to chase them up. Told they are 20-30 minutes away. Never arrived. Now told they can't deliver until 6th February. How does it go from 20 minutes away to 16 days away? Totally un proactive. Unless you can walk out of the shop with it then don't do it!

I bought a Devon leather suite in October 2016, took out the 5 year extended warranty at £194. The leather is now coming off the arms of the chair, claimed on the warranty but told it was normal wear and tear, complained to OFL but told to take dispute up with the warranty Company an its not there problem, complete waste of time. I will certainly not be going back.

Nice furniture, shame about customer service. We are senior citizens and when ordering in store told the Salesman that our items MUST be ready assembled and ready to use. We stressed this more than once. He said yes, no worries. The men will come & place furniture in the rooms as instructed. Man came as I was ready to go out and leave hubby in charge. The furniture was NOT ready assembled. Man said as I was leaving - as I feel sorry for you, I will assemble. After discussion with his co-driver who said "sorry, forget that" and buggered off. When I came back my kitchen/diner was like a bomb site. Furniture just dumped. One box hadn't been opened at all. Before he left apparently the man said he called head office and a man would come in 2 hours to finish the job. Nobody came. After an hour on the phone, finally our furniture was assembled at 7 in the evening. With a disabled husband and a tiny me left in the lurch to assemble was unforgivable. NOT GOOD ENOUGH!