Sitejabber Website Reviews and Complaints
business logo of OKX

OKX

Overview

OKX has a rating of 2.8 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OKX most frequently mention and customer service. OKX ranks 1st among Centralized Exchange sites.

service
71
value
67
shipping
29
returns
32
quality
64
This company does not typically respond to reviews
+29
How would you rate OKX?
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GB
1 review
0 helpful votes
Follow Lilianna D.
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They are professionals
January 7, 2025

After 3 successful trades, I got scammed £250,000 cumulatively. I will advise you all not to invest your hard earned money on OKX, It's all façade as they lure you into investing a lot of money and then steal it at once. I got help to fight back hard till I recovered my money after months of agony and depression. I am willing to share my experience with other victims who might need help. Contact. (Bi t C l A i m. N e t.). They are professionals and helped me get my assets back. All thanks to rose once again.

Date of experience: April 16, 2024
GB
1 review
0 helpful votes
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Get Help!
May 14, 2024

I was taught a hard Lesson of my life by this company. It was a terrible experience for me because I lost $******* worth of bitcoin to this fake company with their customer support team not responding to my mail but thankfully I got help Mignocal Tech And my funds was recouped and it's ease

Date of experience: May 4, 2024
Cyprus
1 review
0 helpful votes
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Made a few trades total about 11k. And then they just froze my account, saying they need time to verify my info.

That was over 7 months ago, not a peep since then.

Not acceptable. Whatever they need I am sure I can provide. All they gotta do is ask. I turned to ' Ayrlp.com' for assistance. Fortunately, it wasn't too late

Date of experience: March 12, 2024
Canada
3 reviews
6 helpful votes
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Scam site
March 8, 2022

There stop loss function doesn't work 50% of the time, and it caused more than a dozen liquidations. I've submitted multiple tickets already, it's been 2-3 months now still hasn't gotten back to me. Don't use this app/website if u don't want to lose money buying crypto.

OKX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 8, 2022
South Africa
1 review
0 helpful votes
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Great crypto wallet
August 10, 2023

I'm so pleased with this platform, very professional and transparency. I always recommend it to anyone doing cryptocurrency. Keep up the good work. My concern is to be able to withdraw to my South African Bank account. If you can make that option Available I'll be more happy

Date of experience: August 10, 2023
Customer S. OKX Rep
over a year old

Thank you for offering your valuable feedback. Your insights are significant to us, and your continued support is genuinely appreciated.

Nigeria
1 review
0 helpful votes
Follow Big I.
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I was cool with it at first but later experienced a very bad case with one of the buyers which wasn"t really cool, he had my coin on hold claiming he paid for soo long I tried explaining that happened several times with different people I had a to stop for a while but fr you guys have to work on that…

OKX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 11, 2023
Nigeria
1 review
0 helpful votes
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Excellent
August 11, 2023

I rated you with 4* because you deserve it but I really frustrated and revoked with your customer care or services. For now at least 4-6 months I have an issue of deposit ( untradable crypto) but unfortunately till date the matter couldn't solved, this thing really touched me and makes me so angry. I even felt like I have to stop using your services but I have good hope on you based on transparency and sincerity over your customers.

OKX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 11, 2023
Malaysia
2 reviews
0 helpful votes
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The app is easy to be used for me as a newbie and the academy is so helpful. This exchange is providing comprehensive DeFi infrastructure to trade/ stake/ liquidity mining! The UI on mobile app is so user friendly and the derivative trading is awesome

Date of experience: April 8, 2021
Customer S. OKX Rep
over a year old

We're delighted to hear that you're finding our platform user-friendly and the academy helpful as a newcomer. It's great to know that you appreciate our comprehensive DeFi infrastructure, which includes trading, staking, and liquidity mining opportunities. Our team has put a lot of effort into designing a user-friendly UI for the mobile app, and we're pleased that it's meeting your expectations. Thank you for sharing your positive experience, and we're here to support you on your trading journey. If you have any questions or need assistance, feel free to reach out. Happy trading!

Germany
1 review
0 helpful votes
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Really helped me in exchange between coins
August 9, 2023

I often trade cryptocurrencies for my needs, and okx is my choice because it supports many coins on the network

Date of experience: August 9, 2023
Customer S. OKX Rep
over a year old

Hello there, Al B. Your feedback is essential for us to grow, and we sincerely thank you for providing it. Your support empowers us to deliver the best. If you require any further assistance, please do not hesitate to reach out to our Support Team via email at support@okx.com or Live Chat Agent at https://www.okx.com/support-center.html. Thank you for your support!

Algeria
1 review
0 helpful votes
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I had an unpleasant experience with this company and I wonder how people still write good reviews when their website stopped functioning and there is no way to get all my crypto out. Contacted customer service who told me someone would be in touch shortly. At the time, I needed to find a way out of the issue, Ayrlp. C o m liberated took charge of the situation and traced the transfer and it was reversed back to my account.

Date of experience: March 12, 2024