One Kings LaneReviews 374

I am a trade customer at One Kings and have bought quite a few things from them over the years.
Recently I purchased the Outdoor Sahara Rug- within two months something was eating it. I have never had that problem before and have had two different outdoor rugs in the same location over the past 10 years with no issues. There was definitely something in the fiber of the rug that was attractive to an animal making this rug not suitable for outdoor use. My email was never responded to and the "Customer Service" representative I spoke to had a canned answer and offered no assistance. I will never purchase anything from them ever again- their loss.

If you sign up for their email you get 20% off, if you don't you still get 20% anything that isn't on sale. Everything is on sale so...nothing no discount. They just inflate the retail Dollar amount and cross it out to make it look like it's on sale. SO Bull, bull and more bull.

Item I received was totally different than what was advertised (different frame, much smaller print). Customer service was a DISASTER--I probably spent over an hour sending emails, calling, speaking to agents who had no record of my prior calls. I was in customer service loop--my sense is that OKL makes it intentionally difficult to return. When I asked about the difference in the product advertised versus the one I received, the agent said flatly "we dont have visibility into our vendors." HUH? Then dont sell their products! I will never shop here again.

I tried to upload photos, but the site wouldnt let me.

I ordered an outdoor furniture set costing $10,000 from them. The order was placed on July 10th, 2023 and was said to ship first week in September, which I was fine waiting since the furniture was the main focal point of a larger project. Then, out of the blue, on August 24,2023 they sent an email stating the order was canceled due to 'unforeseen issues'. No reason was given. To make matters worse, they did not process the refund in the '7-10 business days' per their policy. I had to contact them every day to ask about getting my money refunded. The refund was finally processed 16 days later. When I asked if there was anything they could do to help, provide a future discount (since I still needed the furniture), etc., I was flatly told no. We have bought other high-end items from One Kings Lane, but I think those days are over.

Disappointed in the policy to not adjust a price on an item I ordered that has gone on sale. I still have not received my original item (4 week estimated delivery time) and Customer Service will not adjust the price to reflect the new sale price. Come on guys...you also charged me a ridiculous shipping charge. Not as fun to shop with you like it used to be. Why don't you value your customers anymore?

Purchased a bench with defects. Emailed company numerous time, and they did not respond. In my opinion, I would be very careful in buying merchandise from this company based on my experience, and the review of others.

I would like company to contact me to resolve my furniture issues or I may cancel this transaction on my credit card.

Was hoping to order the Celerie Kemble outdoor furniture for a total of over 12,000. Called
To see if they could send a sample as it is non returnable and of course no reviews. I haven't
Ordered from OKL in many years and I now remember why...no protection for consumer, horrible
Customer service. How you stay in business is beyond me.

Stay Far Away. This is a Fraud/Spam website. You won't get an order or any customer service, you will need to dispute the charge with your credit card. Big warning!

I placed an order and within a few hours decided I wanted to cancel the order. I could not send an email so I contacted someone the next day to inform them I wanted to cancel the order. Rep said they have a no cancellation policy but that he thought there should not be a problem since the item I ordered was from one kings Lane. He said he would confirm cancellation. He never got back to me. I called several times was on hold for over an hour. No one answered. I called one night and after being on hold over an hour I realized they were closed, but they were still keeping me on hold. Ridiculous. I'll never use one Kings lane again.

If I could give them a 0 rating I would. I ordered one dresser - they sent and charged me for two but said if I refused to accept one of the dressers and sent it back with the delivery company they would charge me $300 for a restocking fee. Before I received the dresser it went on sale, so I called to have they adjust the price -they don't do that -just awful customer service. Our upstairs was under construction when the dresser was delivered (by they way, the delivery company never looked at the dresser) so when we finally unwrapped it and put it in the bedroom there was a large hole in the side - I called to have them replace it -they don't do that because it was over 3 months! I would NEVER buy anything from them and I will tell everyone not to deal with them.

I ordered two expensive chandeliers from One Kings Lane during a tight timeframe for a remodel. I have had one of the worst encounters with a corporation in my lifetime. After 3 weeks of waiting for an update on the shipping status, with ambiguous online status information, I called the service desk at least 4 times. After escalating to management, twice, and still not receiving the updates promised, I was informed that the manufacturer they use "is experiencing production delays and cannot provide a timeline of resolution for item availability." I requested several solutions, nothing was provided out of their protocol - cancel or wait an unlimited amount of time for 10% off.
Service was horrid.

Within 30 minutes after this final attempt, I found a competitor company (Lumens - highly recommend!) who offers the exact same items from the same manufacturer. With one simple phone call, a lovely agent called the same manufacturer, provided the exact number of items currently in stock, confirmed they'd ship within 48 hours, and provided 20% off and free shipping.

OKL has a terrible process, poor relationships with its manufactures, an inflexible customer resolution protocol, delayed and lacking communication, and above all -- MISLEADS ITS CUSTOMERS ON PRODUCT AVAILABILITY.

Shop elsewhere.

It's nice that they have a curated selections of items, but it does not justify prices that are 50-60% higher than that of their competitors. They do not show the actual brand names of the products to hide this fact. Do yourself a favor and search for the image of the products on Google so you can buy the items at a much lower price elsewhere.

I purchased a print of a painting. Paid $335 US and it is reproduced so poorly and looks so cheap the day I received I contacted One Kings Lane to return the framed print. They do not accept returns nor do they refund for purchases of inferior quality. This is apparently a fly-by-night internet site so DO NOT purchase anything from One Kings Lane, it is not a legitimate online retailer!

DO NOT ORDER FROM ONE KING'S LANE.

We ordered a dresser from One King's Lane and got the white glove delivery service. We got ZERO communication from them about when the dresser was supposed to be delivered. Then all of a sudden I got a call that the delivery guys were at my house trying to deliver it. I wasn't home at the time and asked if they could wait 20 minutes for me to rush home and accept it. They said no and they would have to reschedule.

The reschedule process was a huge pain. The customer service person had one time slot in mind when he called me. I said that wouldn't work and he had no alternatives prepared. He had to call me back later and when he did give me a new time slot, I felt like I had to rearrange my schedule to make this work so that I could avoid more delays in scheduling.

The guys came during the scheduled time to deliver the dresser, and they set it up in the bedroom. However, in the process, they scratched our hardwood floors. We had JUST finished having them redone. I'm so upset that a "white glove delivery service" like this would make such a terrible mistake.

I got in contact with the delivery service's main customer service and they said there is nothing they can do. The delivery guys are individual "agents" so they are in charge of fixing any problems that happen during delivery. I don't appreciate that the delivery company can't even express regret about all of the inconvenience and damage that they caused. And I highly doubt an "individual agent" is going to be able to make this right. I'm so disappointed.

Meanwhile, the dresser STINKS. It smells terrible. I opened all of the drawers and will try to air it out. It also was pictured with gold knobs on it that looked really nice with the white wood of the dresser - but the piece actually arrived with black knobs. I know I can switch them out, but it is just one more disappointment.

I will try to get in contact with One King's Lane, and I will update my review if they can provide any sort of relief. Currently, I will NEVER be ordering furniture from One King's Lane again, and I wouldn't recommend it to anyone else.

WORST customer service ever! Reported to the BBB- Do not shop here! Contracts out to dishonest 3rd parties for delivery of goods that never arrive- rescheduled 5X, 3 day of, picked up at our own expense to find our goods broken- shoutout dan- escalations for no help. Waiting to get the RMA so we can even start the process to get our money back at a snails pace and trusting the same company who never delivered to pick it up. Definition of insanity.

I ordered two two Ralph Lauren picnic bags that were supposed to hold upwards of approximately 4 gallons that I wanted to use in my personal chef business,
What I got was tiny lunch bags that may have held a sandwich at most, from a company called " business
& pleasure." of the worst quality.
Now the company wants pictures or I have to pay a restocking fee.
I will never order from them and will tell everyone I know what a horrible company it is

This company is a complete SCAM! I ordered a $3000 bed, waited months to receive it. I also purchased the extended warranty for the bed, since it is a lighter colored bed. When it was delivered " white glove delivery service" that cost an additional $300 for, the delivery team, unpackaged the bed outside and then brought it into my home. When they brought it into my home, it had a black hand prints all over the bed, completely destroyed and damaged. When I reached out to one kings lane about the damage bed, they wanted me to sleep on the floor for eight months while I wait for the new bed to arrive. They wanted to pick up the bed right away. I paid the $3000 for the damage to bed so I should be able to keep that bed until the replacement is delivered. I went back-and-forth with One Kings Lane customer service, and they didn't want to compensate me at all. They kept demanding that I just return the bed to get a refund and I did just that. A company that would rather lose my business than compensate me, for my troubles is a scam of a company. The bed was picked up by one kings Lane and I'm still waiting for my refund for both the bed and the extended warranty. I've reached out to them numerous times to check on the status of my refund and they refuse to send me an email that reflects the refund that I should be receiving. If I don't receive my refund by the end of this week, I will be contacting the Better Business Bureau and my credit card company. Save yourself the trouble and never order from this company. They've moved around many times and bought out many times, their phone number, for the Headquarters is impossible to get and you will drive yourself and say I'm trying to find someone from Corporate to speak to. The customer service team is all foreign and will not understand anything that you're trying to accomplish because of the language barrier. The customer service team is rude, and unprofessional. Bottom line ONE KINGS LANE is a SCAM!

I bought a side table (Aldrich End Table, Penthouse Mahogany/Silver, SKU-*******) for $5,204.50 dollars and the company failed to deliver the table arguing that the vendor would not be able to deliver the table for 3 months. However, that clearly was not the case because the company's website continued to offer the same side table for more than $8,145 dollars for immediate delivery. On top of that, the reimbursement takes 6 to 10 business days!

Sincerely one of the worst customer services departments (is two people a department?) I have ever encountered. They made a mistake, which they admitted, and Dan, the supervisor, was incredibly rude and dismissive. "I didn't do it" was the best he could come up with, as opposed to offering any type of resolution or apology. I followed up my phone calls with an email, and clearly it was answered by him. I still have no resolution for my situation and am appalled that a company lets someone so unprofessional represent them.

The absolute worst experience with One Kings Lane. Their customer service is atrocious. They do not value their customers at all and do not try to rectify the situation. There was an issue with billing as well which was not addressed on their order status whatsoever and the customer service agent did not acknowledge if was OKL's vault.