One Kings Lane

I ordered two large pendants that arrived damaged. I have been calling for WEEKS trying to get a resolution. I just keep getting they will look into it and get back with me. I will never, ever order from them again! There are so many businesses trying to stay afloat at this time that really care about the customer. One Kings Lane does not.

Ordered a painting on 4/15/17. Received a completely different one. Contacted them three times via phone and twice via email. They finally answered me but never refunded full amount for receiving the wrong one. I am still waiting for full refund. It was their screw up. Customer service keeps saying they will take care of it. Ever since Bed, Bath and & Beyond purchased them they are beyond terrible. I have since stopped buying from them and shopping with other online retailers who really want my business and will ship me the correct item and respond in a timely manner.

I needed some new accent chairs in time for thanksgiving but was unaware that my order would not arrive until shortly before Christmas.
I called customer service to cancel and a very helpful lady, Amber explained how the process of cancellation works. She also informed me that it was a custom order hence the delay.
She sent me an email and said someone will be in touch with me. Hopefully, they will. Today is the second business day. I spoke with Amber on Saturday.
I shall update as soon as I hear back from them.

Sincerely one of the worst customer services departments (is two people a department?) I have ever encountered. They made a mistake, which they admitted, and Dan, the supervisor, was incredibly rude and dismissive. "I didn't do it" was the best he could come up with, as opposed to offering any type of resolution or apology. I followed up my phone calls with an email, and clearly it was answered by him. I still have no resolution for my situation and am appalled that a company lets someone so unprofessional represent them.

After reading other reviews, I expected the products to be cheap knock-offs, made in China. Understood. I took my $15 sign up bonus and ordered some stainless steel measuring spoons, and a broom with attached stand, and waited to see just how cheap they were.
The spoons are made in china, but not cheap at all. They have good heft, and no jagged edges. The broom is cheap, but a solid $50 cheaper than any similar broom. It's made in a way that if it breaks, I can probably fix it (real wood, real metal, simple construction), and it was absolutely worth it.
Judging from the construction of the broom and the other reviews I've read, this is not a site to buy anything you'd sit on or put your face against, but for specific items, I had a good experience.
Company wise- they provide easy order tracking, nicely formatted emails, and OK shipping speed (amazon has ruined all other shipping experiences for me). I had no reason to interact with customer service.

I love the stuff they have on this site but was afraid to risk buying from them since most of their stuff is a bit pricey. To try them out, I recently purchased some kids toys and clothes (nothing very expensive) and was pleased. They do take a while to process/ship, but I remember they list the expected arrival dates on the items before I purchased them so I knew that ahead of time, and they don't charge you until your stuff ships. I like this site and would use them again, but I'm not sure I'd ever buy a $6000 dresser from them or anything.

Very happy with this site! I ordered 135.00 worth of glasses and two came broken. Because they could not replace them (they were no longer available), they gave me a complete refund and let me keep the other glasses. I did not even have to mail the broken ones in. With all the bad reviews it makes me wonder if it's even the same company! The customer service was very polite and very expeditious. I will definitely do more business with them until I find differently.

We bought a couch in September, and it arrived in late November. After ~2 months, the main cushion of the couch began to pill. My wife reached out to the company via their website, and we heard no response. I then called and was told they only do returns for 30 days. I had no intent on returning the couch; we actually like the couch beside the pilling; however, we would like to be sent a new cushion, as 2 months for a couch to pill suggests poor fabric quality. This does not seem like a possibility, and one customer service does not want to entertain. We wish they would take the quality of their product a bit more seriously, as the couch is very comfortable, but their inability to make sure their products are of top quality is disheartening.

I have been a customer of One Kings Lane for years and have purchased many items. Overall, I have always been pleased with them. The quality has been very good and I've had no problems with shipping or anything else. Where I do have a BIG problem is with their promotional emails. For instance, they say 20% off sitewide, but when you go to order something, it is excluded from the promotion. In this particular instance, I waited for a sale on the item I was interested in, and eventually got an email that the BRAND of lighting I was looking for was 20% off. Again, when trying to order, I was told that only certain items applied. It feels like false advertising and dishonest and has wasted my time. I hope they can improve this issue and clarify their wording, or I will be forced to shop elsewhere.

Tried uses promo codes they continuously pop up on site. Tried but too, but wouldn't work. Called customer service, no help. We wouldn't let me cancel. Tried writing & calling many times, no response. They pul you in with deep discount banners, but won't let you apply them. Dishonest.

Fraudulent advertising. Sub-par products that are overpriced and poor quality and arrive looking completely different then what is on their web site.

Their prices are way too high for the same product you can find elsewhere cheaper. I ordered a small
Patio umbrella, and they told me it was final sale and not returnable post-order. This wasn't in the item description on their website. I was completely dissatisfied with the product, and they don't care and won't do anything about it. Run away from this store as fast as you can. Don't waste your hard earned money.

We ordered a bed (that was not inexpensive) on May 8 and it was supposed to arrive by 6/17 at the latest. It is 6/20 and no sign of the bed--not even a tracking number on the order status (but of course my credit card has been charged). So, I tried to contact them. But, there is no phone number anywhere on the site, and no chat. Just an email submission form. Once you hit "send" you get a note saying they will respond in 3 business days. Ridiculous. And even more ridiculous? I'm still waiting for a response. Don't order from them.

I ordered two faux flower arrangements from One King's Lane. They were supposedly "half-price" marked down from $90 to $45 each. I expected a much more realistic and better quality product than the typical artificial flowers you can buy at Wal-Mart or craft stores. Unfortunately, the quality is no better than flowers you can buy anywhere for $5. Additionally, one bouquet started to fall apart when I began moving the stems to fluff up the arrangement a little. I would be returning these items, but they are "final sale". What a scam!

I normally don't post reviews good or bad, but I must just say my customer service experience with this company has been incredible. They really have stood behind their products and quickly refunded when an item was damaged. Sometimes a replacement is not available - but they make the process of returning and getting a credit very simple -even paid for the return shipping.
I have been shopping with them for about a year, and have placed several orders in that short time, But I have always received the items packaged very well and I am exceptionally pleased with their service.

Same complaint as most others on this site...
Order not delivered on time, incorrect tracking info provided and only after I requested this information. After repeated emails and phone calls for help to discover what happened to my order and for a reply call from customer service, I've heard nothing- almost 3 weeks past delivery date... I still await information on whether my product can be obtained or receive a refund. I feel this company is possibly fraudulent. Do not use.