I returned an item in late October (FedEx'ed on Oct. 26,2015) and followed all stated procedures. I just checked my credit card statements (January 11,2016) and found that the return was never credited. Is this common practice for One Kings Lane? I called customer service and they said that they did receive it and will credit it (like it was an oversight), but it's been more than two months! I'm pretty sure that if I hadn't called, I would never have gotten the refund. Is this a common practice?

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I returned an item in late October (FedEx'ed on Oct. 26,2015) and followed all stated procedures. I just checked my credit card statements (January 11,2016) and found that the return was never credited. Is this common practice for One Kings Lane? I called customer service and they said that they did receive it and will credit it (like it was an oversight), but it's been more than two months! I'm pretty sure that if I hadn't called, I would never have gotten the refund. Is this a common practice?

asked by Cecilia P. on 1/11/16

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Elizabeth k. · Answer 1 · 2016-07-16T05:33Z

Elizabeth k.

on 7/16/16

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OneKingsLane C. [One Kings Lane Rep] · Answer 2 · 2016-01-12T02:03Z

OneKingsLane C. [One Kings Lane Rep]

on 1/12/16

Hello Cecilia, thank you for reaching out and sharing your experience. A Customer Care Manager would like to look into your return further. Please contact customerassistance@onekingslane.com. We look forward to hearing form you!

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