• OneTravel

OneTravel

Write a Review

Overview

OneTravel has a rating of 4.1 stars from 1,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, cheap flight, and many options. OneTravel ranks 6th among Discount Travel sites.

  • Service
    293

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.9%
Positive
344
Neutral
20
Negative
23

Instant Feedback

13,600 reviews

48
See all photos
How would you rate OneTravel?
Top Positive Review

“Gannon Agent 30162”

Abdul R.
10/23/24

Gannon Agent 30162 Very professional and courteous and helpful. Very accurate information and processing. He helped In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair. What a nice person. May God bless him and his family.

Top Critical Review

“Avoid at all cost”

S S.
10/31/24

Try to use a reputable site for buying your ticket, this one has no attitude for customer service. So you are on your own if anything happens.

Reviews (1,657)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (122) customer service (466) philippine airlines (2) cancellation fee (37) return flight (48) booking number (22)
Thumbnail of user vernonw189
Tennessee
1 review
0 helpful votes
  • Send Message
May 26th, 2024
Verified purchase

I made a reservation on May 16. I discovered after paying for it that the booking was one day off. I wanted to go out on August 1, instead the ticket read August 2.I immediately sought to make the change... literally seconds after making the reservations. I was charged a change fee. WELL within the 24 hour change period. Additionally, the person talking to me on the phone had such a poor command of the English language, I could barely understand her.

Reason I chose this business:

It is the only flight from Nashville TN (BNA) to Tupelo, MS

Service
Thumbnail of user djahz
Cote D'ivoire
1 review
0 helpful votes
  • Send Message
August 1st, 2024
Verified purchase

Great experience so far. Will continue to choose onetravel

Reason I chose this business:

So advertisement on my social media page

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user marcusm536
Texas
1 review
0 helpful votes
  • Send Message
July 3rd, 2024
Verified purchase

Thank yall, Frontier messed our whole trip up from beginning 2 end not 2 mention the extra money involved.

Reason I chose this business:

Needed help

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for you feedback. We are happy to learn that we were able to assist.

Thumbnail of user marcuss472
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 30th, 2024
Verified purchase

I can not find the conformation number for my flight and be able to check in online.

Reason I chose this business:

First time trying it

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. The airline locator is shown on the email confirmation your were sent.

Thumbnail of user corbenf2
Colorado
1 review
0 helpful votes
  • Send Message
July 29th, 2024
Verified purchase

Good so far, seems like a pretty easy site to get tickets. Will definitely use them in the future

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user natacham26
Curacao
1 review
0 helpful votes
  • Send Message
July 23rd, 2024
Verified purchase

I'am so happy to find this ticket 🙏🏿 i looking forward for the date to reach.

Reason I chose this business:

It’s a sign of God, when I google I find one travel

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user martyz10
Colombia
3 reviews
0 helpful votes
  • Send Message
July 24th, 2024
Verified purchase

It was easy but had waited to get the actual confirmation of the flight.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. Please contact our representatives for assistance.

Thumbnail of user andreso78
Texas
2 reviews
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

Great Job, thanks for the fast accurate service, again great job

Reason I chose this business:

Fastest and accurate

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user deborahn1132
India
1 review
0 helpful votes
  • Send Message
July 9th, 2024
Verified purchase

It has been great
Not so bad Even though it's refusing
But yes it has been great for the fact that it has been my first time booking

Reason I chose this business:

Because it is a reliable source for Booking

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. If you have questions or concerns please contact our representatives and they will be happy to assist.

Thumbnail of user nathaniela95
Ghana
1 review
0 helpful votes
  • Send Message
July 23rd, 2024
Verified purchase

Everything is good and easily accessible in my opinion thanks

Reason I chose this business:

Online booking is easier than being on the phone with customers service providers

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user zhiyongh
Canada
1 review
0 helpful votes
  • Send Message
July 6th, 2024
Verified purchase

Very fast and efficient service! The credentialism is very strong! I booked it and got real hotel I wished.

Reason I chose this business:

My old travel agent

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user suzanneb1078
Florida
1 review
0 helpful votes
  • Send Message
July 18th, 2024
Verified purchase

Easy to do. Didn't take too long to fill out all of the needed information.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user ricardoa342
Brazil
1 review
0 helpful votes
  • Send Message
July 23rd, 2024
Verified purchase

That cancel is not good so I go to another company thanks a lot

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. The airline cancelled the flight and authorized a refund. The cancellation is an airline operational decision that we, as an agency, have not voice in. We regret any inconvenience.

Thumbnail of user laurad2472
California
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

Awesome sauce thank you in advance for the advance. Gonna love seeing my family

Reason I chose this business:

Family reunion unable to pay now thanks for the advance

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user anthonyg2408
Canada
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

Easy to use and customer friendly will use it again on my next booking

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user ashoks87
GB
1 review
0 helpful votes
  • Send Message
June 22nd, 2024
Verified purchase

Try different service and also give chance to other travel also so you can compare the provider i feel one of the best website very quick no bugs

Reason I chose this business:

Try different service and also give chance to other travel also so you can compare the provider i feel one of the best website very quick no bugs

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user abuk12
Tennessee
2 reviews
0 helpful votes
  • Send Message
July 22nd, 2024
Verified purchase

Prompt, User friendly app,Reasonable price.I like
The overall experience dealing with website

Reason I chose this business:

For the competitive price

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user raymondb720
Texas
2 reviews
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

Easy stress free had some complications with Synchrony Bank though!

Reason I chose this business:

I didn't choose it today I used it in May

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. Please contact our representatives if you have any questions. They will be happy to assist.

Thumbnail of user fabianc109
Jamaica
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

Effective, all the details and information can be gathered at your finger tips.

Reason I chose this business:

Easy and efficient

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user wandad521
Florida
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

Good offer thank u so much I will recommend my friend this airline

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user arunak21
Gambia
1 review
0 helpful votes
  • Send Message
July 9th, 2024
Verified purchase

I am embarrassed pay my airline fee for Asky ticket only to be told that my name does not reflect.

Reason I chose this business:

Because its efficient and effective way of buying airline ticket

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

We regret that we were not able to assist with your current travel plans

Thumbnail of user kailashs19
Nepal
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Thank you i m happy today first time i m use this one travels i love this trip
Verry happy thank you

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user zenobias5
Illinois
3 reviews
0 helpful votes
  • Send Message
June 21st, 2024
Verified purchase

Ease of navigating the system was smooth, but, It seems that there are other charges I wasn't aware of?

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. If you are showing charges other than what you have authorized please contact our representatives so they can look into it for you.

Thumbnail of user bardc1
South Carolina
1 review
0 helpful votes
  • Send Message
July 10th, 2024
Verified purchase

First time. So far so good. I like early notices of seat selection and travel plans.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. Please contact our representative if you have any questions or concerns.

Thumbnail of user valovalot1
Samoa
1 review
0 helpful votes
  • Send Message
June 18th, 2024
Verified purchase

Fast and easy! It has been a good experience in the past and when onerecieves that sort of satisfaction one will not want to book anywhere else!

Reason I chose this business:

Better service

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.

Company Representative

Thumbnail of user dejaht1
CustomerService C.
Typically responds within 2 days

How do I know I can trust these reviews about OneTravel?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about OneTravel?