• OneTravel

OneTravel

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Overview

OneTravel has a rating of 4.1 stars from 1,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, cheap flight, and many options. OneTravel ranks 6th among Discount Travel sites.

  • Service
    293

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.9%
Positive
344
Neutral
20
Negative
23

Instant Feedback

13,600 reviews

48
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How would you rate OneTravel?
Top Positive Review

“Gannon Agent 30162”

Abdul R.
10/23/24

Gannon Agent 30162 Very professional and courteous and helpful. Very accurate information and processing. He helped In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair. What a nice person. May God bless him and his family.

Top Critical Review

“Avoid at all cost”

S S.
10/31/24

Try to use a reputable site for buying your ticket, this one has no attitude for customer service. So you are on your own if anything happens.

Reviews (1,657)

Rating

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Other

Reviews that mention popular keywords

credit card (122) customer service (466) philippine airlines (2) cancellation fee (37) return flight (48) booking number (22)
Thumbnail of user lorettae170
Texas
1 review
0 helpful votes
  • Send Message
July 15th, 2024
Verified purchase

On line booking was streamlined and not complicated. Thank you!

Reason I chose this business:

You were able to get me the flight I was looking for.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user ianm1145
MP
1 review
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

Great and satisfied. Will highly recommend to other. T.Y..

Reason I chose this business:

Great Price

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user anthonyi640
New York
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

Great! Easy booking and happy that it worked out. Great price as well.

Reason I chose this business:

Friend recommended

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user allana192
California
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Easy booking, good price and good service. Flight time is just what we needed.

Reason I chose this business:

Good flight with my last trip, will always take this airline!

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user peachesd5
TT
2 reviews
0 helpful votes
  • Send Message
July 6th, 2024
Verified purchase

I like the mere fact you guy searched for options for me, that information was readily available

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user sandrab4010
Missouri
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

So far everything as been great. Thanks for your help in making the reservations!

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. Please contact our representatives if you have any questions or concerns.

Thumbnail of user ssennyongae
AE
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

Good and perfect I will use you as always as I travel to any of my destinations

Reason I chose this business:

For better service

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user felicianoa3
Indiana
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

Very satisfied and good service customer service answer all my questions

Reason I chose this business:

Good service

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user judyb1763
Guam
1 review
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase

I have had a bad experience using one travel. You can believe me when I say I will never use one travel, and let all my military friends and veterans about how bad this one travel company does business, specially with military members active or retired!

Reason I chose this business:

Because I am retired military and I am on a budget, and at the time one travel had the most affordable prices. Boy was I wrong about one travel, big mistake!

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Sorry to hear that we looked through this reservation and it was booked last year Sept. We called you in Feb multiple times due to having a schedule change and each time this was your comment to the agents: Remarks: - "Inbound recieved spoke with //checked if any further assistance required, pax said everything is fine hence no action taken and closed "

Thumbnail of user josephn1319
Texas
1 review
0 helpful votes
  • Send Message
June 16th, 2024
Verified purchase

Good but not all is understood especially the choosing of the seats. They don't make you see the process works till after you've seen

Reason I chose this business:

Presbyterian

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. Please contact our representatives if you have any questions or concerns.

Thumbnail of user joannes1323
Virginia
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

Great easy, covers all aspects of a trip thank you, have a great day

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user lonnettj
New York
4 reviews
0 helpful votes
  • Send Message
June 22nd, 2024
Verified purchase

This was my first time booking a flight! It was very easy for a beginner like me. I will use it again

Reason I chose this business:

Recommended

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user briang2475
Michigan
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

Fast, reliable, easy navigation,always get the best price available

Reason I chose this business:

Best Price, price alerts

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user sofiae46
KR
1 review
0 helpful votes
  • Send Message
June 22nd, 2024
Verified purchase

Excellent booking excellent confirmation everything is full of excellence I'm very happy to be part of this online booking

Reason I chose this business:

It is fast to buy tickets in case of emergency

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user kgatalem
South Africa
1 review
0 helpful votes
  • Send Message
July 7th, 2024
Verified purchase

Still waiting for confirmation. It was a good experience and it gave lot of options

Reason I chose this business:

Find on website

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. If you do not receive your confirmation shortly please contact our representatives.

Thumbnail of user marya4535
North Carolina
1 review
0 helpful votes
  • Send Message
July 10th, 2024
Verified purchase

User friendly - not difficult to follow screens - have used before

Reason I chose this business:

No particular reason - it just popped up

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user erico875
New York
1 review
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

One travels is the best I had no problem with my bookings that

Reason I chose this business:

One travel is the best

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user hamidm52
Thailand
1 review
0 helpful votes
  • Send Message
June 19th, 2024
Verified purchase

Great service! You guy are dealing with almost all the airlines company which gives me confidence to pick one.

Reason I chose this business:

To purchase my flight ticket

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Edit Remove

Thumbnail of user rauld125
Argentina
1 review
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase

Very good company purchase here every time we travel and will do it again next time

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user katinas54
Missouri
1 review
0 helpful votes
  • Send Message
June 26th, 2024
Verified purchase

It was quick easy cheaper I will give a review once I use this app at the airport

Reason I chose this business:

Cheaper flights

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. Please contact our representatives if you have questions or concerns.

Thumbnail of user claudiap380
Mexico
1 review
0 helpful votes
  • Send Message
July 6th, 2024
Verified purchase

Travel agent on the phone was great. She made everything very easy.

Reason I chose this business:

I always book with One Travel. Never had an issue with any flight.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user johannesv41
Mississippi
1 review
0 helpful votes
  • Send Message
June 29th, 2024
Verified purchase

I was recommended by a friend, and I must say it is very easy to use

Reason I chose this business:

Recommend by a friend

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user trucv7
Virginia
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Best agent, and I have usually booked on this best site among two other agents.

Reason I chose this business:

Good experience

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user erinf277
North Carolina
2 reviews
0 helpful votes
  • Send Message
July 3rd, 2024
Verified purchase

Great site. I would definitely use this site again. I dont really have anything else to say

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user edithf90
Montserrat
1 review
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase

Although there was time consuming on the site the end result was good.

Reason I chose this business:

Returning customer

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. Please contact our representatives if you have any questions or concerns.

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From the business

OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.

Company Representative

Thumbnail of user dejaht1
CustomerService C.
Typically responds within 2 days

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