• OneTravel

OneTravel

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Overview

OneTravel has a rating of 4.1 stars from 1,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, cheap flight, and many options. OneTravel ranks 6th among Discount Travel sites.

  • Service
    293

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.7%
Positive
344
Neutral
21
Negative
23

Instant Feedback

13,603 reviews

48
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How would you rate OneTravel?
Top Positive Review

“Gannon Agent 30162”

Abdul R.
10/23/24

Gannon Agent 30162 Very professional and courteous and helpful. Very accurate information and processing. He helped In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair. What a nice person. May God bless him and his family.

Top Critical Review

“Avoid at all cost”

S S.
10/31/24

Try to use a reputable site for buying your ticket, this one has no attitude for customer service. So you are on your own if anything happens.

Reviews (1,658)

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Reviews that mention popular keywords

credit card (122) customer service (466) philippine airlines (2) cancellation fee (37) return flight (48) booking number (22)
Thumbnail of user milep
Serbia
1 review
4 helpful votes
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August 2nd, 2017

I'm trying to change my returning flight day and they want to charge me almost 800 cad to make a change, that is outrages. That's almost as full price of returning ticket. I was expecting 200 cad the most. This is just ridiculous, avoid OneTravel at any cost, this is first and last time that I'm gonna be using their service. I'm so angry now.

Thumbnail of user alices40
Massachusetts
2 reviews
0 helpful votes
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July 31st, 2014

This is an easy site to use and they often give you a $10-20 discount right away. It's also very helpful to have filters so that you can prioritize what you need in terms of times to fly and total hours of flight time!

Thumbnail of user anniec351
Virginia
1 review
1 helpful vote
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May 7th, 2023
Verified purchase

Excellent service each and every time. I got your web site from a Emergency Room Doctor I use to work with, I have been using OneTravel for all of my flights, prices and the time/schedule are great best shared information ever received.
Thanks again!

Reason I chose this business:

The prices are great!

Thumbnail of user evac297
California
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Horrible experience the worst nightmare, I have spent 4 hours and a lot of money to correct a letter on my plane ticket name and no one knows how to help. All they offer me are more and more insurances

Reason I chose this business:

Because of the price but I needed up paying more than Expedia or other Apps

* OneTravel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Customer concern has been resolved.

Thumbnail of user kens89
California
1 review
6 helpful votes
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February 6th, 2016

After booking an incredibly cheap business class flight LA-Paris on OneTravel, we checked the reviews (that we should have checked beforehand). The reviews were so horrible that, nervously, I called the airline the next morning which told us that they had the reservations we booked with the correct seats in their system. Several months later the trip went perfectly without a hitch.

Thumbnail of user manuelg34
Canada
1 review
9 helpful votes
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October 15th, 2017

Worst company to deal with, scam you with all hiding fees that never tell you up front.
Never again.
They quote me one final price and to my surprise next day see extra charges in my visa.
Very bad experience.

Thumbnail of user marcusc128
North Carolina
1 review
7 helpful votes
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July 24th, 2020

My sister was dying and I had to fly to San Diego. After purchasing a ticket we realized the date was wrong. It took 12 hrs to contact someone. They said they would refund the money. So we purchased another ticket from a different site for less money. We never received the money, we contacted them via email and they finally responded saying we cancelled post flight,
And will not receive a refund. This company is very dishonest.

Thumbnail of user philb22
New York
1 review
10 helpful votes
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March 5th, 2016

Booked tickets for a 9 hr flight so I decided to choose seats with no other seats in front of us for extra leg room. Paid an extra 30$ per person for these seats. When I called the airline to make sure I got the seats I was told the airline does not charge extra for any seats and that my seats were already taken. Then, because of school I have to change our tickets by one day, Every time I called one travel I was told a different price ranging from 400-950$ per ticket. I asked for a price break down and nobody could give me a straight answer they all tried to scam me getting me to pay more for no reason. In the end after arguing with them for hours, With some mysterious "discounts", They got the price of the change fees to 617$ upping my ticket prices from 630$ to over 1000. I fly 4-8 times a year and have never had any problems with any company like this one. My one recommendation for this company is to stay away and do not use them.

Thumbnail of user cindye5
Florida
1 review
1 helpful vote
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May 19th, 2014

Stay away from this travel company! When we went to check in the day before our flight we noticed the last name was spelled wrong. Called and spoke to a customer service rep (in India) that said it would be 65.00 to add a "R" in the last name. Asked to talk to his supervisor and he said the wait would be 1 hour. I told him never mind I will take my chance at the airport and I was going to let everyone know on the internet not to use this horrible company and hung up. One minute later my phone rang and he said they will change it for 25.00. We paid the money because we were stuck but never again will I use one travel again.

Thumbnail of user ramonp22
New Jersey
1 review
3 helpful votes
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December 21st, 2016

I used other site like Priceline, Hotwire, cheap flight, Hotel.com, you name it, and Ive used it. But I was surprise to find that OneTravel was as easy as or better than all these guys. I got a great price on a trip and did not need to pay right away. Plus they provide me with additional information and discount to make my trip that much easier (did not need to shop around).

Thumbnail of user luisaf18
Minnesota
1 review
10 helpful votes
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April 3rd, 2020

I am not happy with their service I went and searched but paid the airline directly onetravel called the airline and cancelled my flight and kept my money. I will never do any business with them again. I been on wait for 45 minutes their system keeps saying 15 seconds has turned into 45 minutes. This is extremely bad service. Not only do they cancel, they take the money, and don't answer their phones. I rather give it no stars or negative stars.

Thumbnail of user rogerb63
Rhode Island
1 review
6 helpful votes
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January 7th, 2016

I have never had a booking problem as described by others on this site, but I do object to being charged $31.50 per flight for seat selection. Customer service tells me that this is an airline charge, and this is not true. The first time I booked with One then called Air Canada who gave me seat assignments without charge. The second time I stopped the process, and went directly to United. A cheerful rep booked my flights, and gave my seat assignments without charge. And ten bucks less for ticket.

Thumbnail of user sheilae13
New York
1 review
3 helpful votes
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November 5th, 2016

Obviously there is a scam going on. I complained to a company rep and was told this is what they do sometimes!(without the customer's permission?) I booked thru Caribbean Airlines the next day and got exactly the same booking I had made with One Travel down to the seat #. Now they are trying to use my card info to collect payment thru a collection agency.

Thumbnail of user yonatans
Israel
1 review
6 helpful votes
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June 11th, 2016

I got to the website from Kayak when searching for a flight to Georgia.
The price was listed as 400 dollars on both sites but it took me a while to order and the price must have change. A few hours later I noticed the error in the confirmation email and called to cancel the flight. Customer service told me that because more than 4 hours have passed I must pay cancellation fees and some more fees, which came out to almost 300 dollars, for cancelling a flight a few hours after ordering.
Be careful with this site, triple-check when ordering and order from a different website if possible. Not recommended

Thumbnail of user cindyt8
Canada
1 review
1 helpful vote
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December 2nd, 2013

Do not use this site! I had to cancel a flight and was told it would cost 900.00 dollars but when the final cancellation fee came through it was 1400. 00 dollars. I feel completely ripped off! I will never use them again...

Thumbnail of user alexanders23
New York
1 review
2 helpful votes
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February 1st, 2013

Onetravel is a scam, they cancelled our tickets, left us strained and did not help with getting back. Not worth it even if it's cheaper than other agents. Why book with them if you can do it directly with airline and avoid headache?

Thumbnail of user stacya83
Colorado
1 review
6 helpful votes
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November 29th, 2019

Buyer beware! I was overcharged for my flight and hotel. OneTravel also booked my car at the wrong airport and it cost me an additional Uber fee to pick up the rental car. I got one excuse after another when I called to complain. I would give negative stars if I could. Do not use OneTravel for anything!

Thumbnail of user pm183
Georgia
1 review
20 helpful votes
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February 11th, 2020

I booked for one day and they switched flights on me and wanted more money for the original flight. We call that bait and switch. Foreign customer service that waned to blame me. Don't ever use this company. Run away! Stay away don't even call them. They are HORRIBLE. Unbelievably bad. Worst company on the planet. Do not use. The worst, pathetic excuse for a company out there. I should have read reviews first because they have done this to other people.

Tip for consumers:
DON"T use this company

Service
Value
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Quality
Thumbnail of user davidc8272
Barbados
1 review
0 helpful votes
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July 23rd, 2023
Verified purchase

As a first time customer of online booking, I was impressed to see how easy it was, to find the flights I wanted at such reasonable pricing. Once this trip goes according to plans and expectations, I will definitely be back and advise others to join.

Reason I chose this business:

I needed a fast, easy and reliable service for my journey.

Thumbnail of user shirazm3
Georgia
1 review
0 helpful votes
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July 29th, 2021

No customer service at all. On hold for 2 hours. I was given number by agent Diego *******943) to contact them directly but it was automated service that hung up on me. It was not one time but several times that we were on wait for customer service agent for at least hour and half. They can't add baggage over the phone. I spoke with them to book my wife's flight, they were able to book then. When flight schedule changed, they want my wife's authorization to contact them. Just real pain in the butt to talk with them. I know they are from India name Diego, Rebecca. Where in the World an Indian name like that.

Now I am on the phone and customer support is saying that, she didn't receive any email, and put me on hold. With no resolution at all

Tip for consumers:
DO NOT USE Travel One

Products used:
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Thumbnail of user yeasolk
Virginia
1 review
4 helpful votes
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April 3rd, 2016

I called One Travel for my refund (it was refundable ticket) and they said they will request airline. And that was last week. I called them back today to check the status and they have not done it yet and it has been 5 business days. And it is very difficult to communicate with customer service. Every time I call them, it feels like I am talking to the wall... Your problem will be only your problem. Don't use this website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user patrycjag4
Poland
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase
Reason I chose this business:

Quick and cheap

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user jakeb48
Zimbabwe
1 review
17 helpful votes
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January 19th, 2016

I have dealt with so many airlines and travel agencies all over the world. I have a long story of how awful this company is. Long story short, do not EVER use ONETRAVEL. They are unprofessional, rude and unhelpful liars. Never ever book through them. They do not deserve anyone's money or business.

Thumbnail of user maryb341
Illinois
1 review
0 helpful votes
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September 13th, 2016

On my recent trip from Chicago to Dublin, Ireland I had a great experience with One travel. They kept me updated from the time of departure to my return flight. Also the price was excellent. I will book with them in the future if needed

Thumbnail of user annal126
Georgia
1 review
0 helpful votes
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December 16th, 2016

OneTravel is super easy and managed to get me the best rates for the airfare I needed. I had absolutely no issues with my booking, and making it went very smoothly. I will definitely use OneTravel going forward!

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From the business

OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.

Company Representative

Thumbnail of user dejaht1
CustomerService C.
Typically responds within 2 days

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