• OneTravel

OneTravel

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Overview

OneTravel has a rating of 4.1 stars from 1,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, cheap flight, and many options. OneTravel ranks 6th among Discount Travel sites.

  • Service
    294

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.7%
Positive
344
Neutral
21
Negative
23

Instant Feedback

13,604 reviews

48
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How would you rate OneTravel?
Top Positive Review

“Gannon Agent 30162”

Abdul R.
10/23/24

Gannon Agent 30162 Very professional and courteous and helpful. Very accurate information and processing. He helped In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair. What a nice person. May God bless him and his family.

Top Critical Review

“Avoid at all cost”

S S.
10/31/24

Try to use a reputable site for buying your ticket, this one has no attitude for customer service. So you are on your own if anything happens.

Reviews (1,658)

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Reviews that mention popular keywords

credit card (122) customer service (466) philippine airlines (2) cancellation fee (37) return flight (48) booking number (22)
Thumbnail of user jor1706
Arizona
1 review
5 helpful votes
  • Send Message
April 26th, 2016

I had a horrible experience with this company, which is also known as Cheapoair.com. I highly recommend that you check reviews of these companies, and be prepared to go through disputing charges with them, and then with your credit card company. I have never seen such poor customer service, long hold times, and lack of standing behind their cancellation policies. The customer service staff seems to try to mislead you to keep the booking, and charge you additional fees.

Tip for consumers:
Stay away. Book directly through the airlines. It will be cheaper in the long run with all their hidden fees.

Service
Value
Quality
Thumbnail of user williaml3242
Canada
1 review
0 helpful votes
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April 25th, 2024
Verified purchase
• Updated review

For now. My first contact with onetravel.com. Received the information.

Reason I chose this business:

Checking for locator number of my flight. I got the information.

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. Please contact our representatives if you have any questions or concerns.

For now
April 25th, 2024
Verified site experience
• Previous review

For now. My first contact with onetravel.com

Reason I chose this business:

Checking for locator number of my flight.

Thumbnail of user javidi
Azerbaijan
1 review
8 helpful votes
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May 7th, 2015

There are a lot of complains about your company: http://www.consumeraffairs.com/travel/onetravel.html
And probably I will add one more. You block 1552. 32$ from my credit card, and do not provide a ticket. YOU ARE THE SCAMMERS!
Booking Number: *******

Thumbnail of user abidalikhand
Pakistan
1 review
1 helpful vote
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September 2nd, 2022

Worst worst worst ever experience of my life. Very cheap company with no customer service. I booked a flight with them and they didn't issue the ticket, I waited, called company million times, transfered from one place to another and after multiple day and multiple hours on phone, ticket is still not issued and credit card is charged. Onetravel is some extreme level low life company. If you want peace of mind and don't want to waste your money then stay away from this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Provide a valid booking number, ours is only 8 digits long, the one you provided is 9.

Thumbnail of user anthonya428
Hawaii
1 review
8 helpful votes
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April 11th, 2020

I have been trying to call for two weeks to change or cancel my flight and all the time I have been put on hold for hour after hours and keep calling and calling and for two weeks and Still on hold due to high volume of call a head me and I even use their chat with travel expert messaging and it say The Whole time (please wait for an agent. There are currently 114 visitor waiting to be served.) and always not available this two weeks I'm been trying and trying to get in touch with them and still nothing from them.

Thumbnail of user nataliag125
Ohio
2 reviews
0 helpful votes
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June 6th, 2023
Verified purchase

I do online booking for all of my travels. One Travel has the most expansive choice of flights that you could find anywhere and their rates are competitive, if not the best. Their site is also very user friendly so you are not confused by unnecessary ads or information. It is most straightforward.

Reason I chose this business:

Your travel site has the most expansive choices presented. So very user friendly too.

Thumbnail of user merinl
Florida
1 review
1 helpful vote
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December 19th, 2012

ONETRAVEL.COM I checked for flight ticket prices to India. They show one of the lowest prices online, but they are crooked. I attempted more than five times to type in all my information and credit card information, only to return sold out. How can tickets from different routes be sold out instantly in a matter of 2 minutes? Their online prices are a scam. I wasted a lot of time trying to book online. When I call their toll free number the prices are always $300-400 higher than the prices they have online. Most agents sound Indian. The company is a desi crooks company, dont waste your time with them.

Thumbnail of user davida3497
Missouri
1 review
2 helpful votes
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March 17th, 2022

Booked me a flight to overseas with Qatar Airlines. They did not mention anywhere that im allowed one luggage only until I ended up paying $200 out of my pocket. This matter did not resolved with the airline since they blame everything on the travel agent. Seems like the buy the flight cheap but extra expenses are passing out to the traveler.

Thumbnail of user shaniqueb
Canada
1 review
7 helpful votes
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August 30th, 2015

Please people do not buy any tickets off this site!
They are thieves, they'll charge you one price and take more than what is quoted from your bank account. They took an additional $64 from what they should've from me!
And when you try to sort it out, they give you the runaround. They are a bunch of Indian Scammers.! One travel you suck. Wish I could give 0 stars!

Thumbnail of user peterh179
New Jersey
1 review
0 helpful votes
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February 28th, 2017

Over the years, I have used OneTravel several times, to book both domestic and international flights. They have a good flight selection, but as every travel site, not all possible airlines are represented, so it pays to look at other providers. However, most of the time, OneTravel provided the best flights at the best prices. All the bookings were as described, an never was there a problem.

Thumbnail of user safias
Georgia
1 review
2 helpful votes
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December 2nd, 2016

Scam you on insurance my friend had a death in the family and they told me I have to submit a death certificate to get the money back. Its ridiculous.
Customer care person name was Louis. I hung up saying bye and he keeps calling me like three times

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Customer purchased travel insurance to cover any medical emergencies related to her person. Customer's friends father passed away and she was not entitled to a refund, due to it was not an immediate family member of hers. She was only advised to file her claim with the insurance company, and that they may require a death certificate which is common for providing proof of legitimate reason. Our apologies for Safia's loss, and the inconvenience.

Thumbnail of user ek101
Uruguay
1 review
4 helpful votes
  • Send Message
June 22nd, 2016

First they left me on hold for 30 minutes then they said "we don't do pet bookings" but in their recording they claim to be "A Full Service Travel Agent." Don't believe it. I can't get through to the airline as they keep disconnecting me, and as another office told me I needed to use "my travel agent" to book it, I called these guys. They are an online ticket sales yes. A travel agent? Hardly.

Thumbnail of user sydneym24
California
1 review
0 helpful votes
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November 7th, 2013

I booked last minute a week before the dates I wanted to fly out of Vegas to San Francisco and loved the price I got it for! 138 round trip an decent hours it was wonderful and I was very pleased! I actually have already recommended your site to many of my friends cause they were so curious how I got such a great deal for such a last minute flight. Defiantly using this website a lot more I'm the future! I hope I win! It would help me fly more and use your site!

Thumbnail of user philaiyag
New Jersey
1 review
4 helpful votes
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January 9th, 2017

I purchased the ticket online and accidentally misspelling incorrect 1 letter on the last name! It has been more than 3 weeks with a daily phone call, and still nothing gets taking care of! I called the Korean airline and they said their approval to re issue the ticket with no fee have been approved and sent back to OneTrave on the endorsement box with reservation no#******* more than a week ago! I faxed! I called daily and Still nothing get done and My niece is traveling with in a few days! They are the worst nightmare travel agency I never experienced! I never understand why can their just taking care of things as it is important and necessary to get done in the manner of times! Fixed it if you're responsibilities company!

Tip for consumers:
Read the reviews and research before you make a discussion! It will save yourself a lot of headache and times!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sohrabg
California
1 review
6 helpful votes
  • Send Message
April 16th, 2017

They don't provide you any credits for non-refundable cancelled tickets. I wanted to speak to the supervisor but they put me on hold for 45 mins instead. RUDE!
I wish KARMA gets this company and their employees for defrauding people's money

Thumbnail of user sandray15
AE
1 review
11 helpful votes
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September 20th, 2017

It has been more than a week that am trying to get my money back! They hold it in my bank account after charging it for the first time when i already booked 6 tickets from lebanon to dubai! This is unacceptable but i will keep following to get it back. How come my money and I can't use it. Worst service ever. Unfortunately they didn't put 0 as a rating

Thumbnail of user mauricios34
Argentina
1 review
8 helpful votes
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June 12th, 2020

I was happy to hear that they were potentially giving me a credit for my flight, supposedly they did, but then out of the blue, I get a USD$35 charge, literally out of nowhere and no reason. I try calling and nothing, the call gets cut off and I write to their customer service, and still no response. This is terrible, I never agreed to an additional charge almost 4 months after I bought the ticket, why would you charge me? WHY?!? It was extremely upsetting.

Thumbnail of user henryb265
Colorado
1 review
1 helpful vote
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July 17th, 2020

This company is very cheap For traveling but very expensive I'm stealing your money. The are very good not taking money into their pockets and not return it if something goes wrong. I was over a hour on the phone with them. I yes I will have to bring this to my lawyer he is eager to take care of people like this.

Thumbnail of user bobbieb236
Michigan
1 review
0 helpful votes
  • Send Message
April 23rd, 2024
Verified purchase

Thank you for making it so easy...great job. Helped me get to my Dad tonight before he is gone.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user mar12348
Texas
1 review
1 helpful vote
  • Send Message
May 26th, 2014

I am on the phone with them right now. Again. 1.5 hours earlier to book a flight. It was confirmed. Then changed... No problem. Then I get the email that it was unavailable. 6 hours later. This is a trip from Texas to Africa with my kids. I'm not running to Vegas for a weekend. The CSR's are imbeciles. Got Travelocity queued up.

Thumbnail of user annec11
Michigan
1 review
2 helpful votes
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June 6th, 2013

Onetravel.com is a terrible booking service. They changed out flight 2 times, and when I called to try and speak with a representative, they transferred me to 3 different people and put be on hold for 45 minutes+. Save yourself the trouble and headache: their flights seem like they are cheaper but in hindsight, their terrible customer service and erratic changes in flights make it not worth it!

Thumbnail of user richardl3423
PG
1 review
0 helpful votes
  • Send Message
April 22nd, 2024
Verified purchase
• Updated review

Cheaper and easy acess customer service up to date fast and reliable

Reason I chose this business:

Friendly and upto date

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Cheaper and easy acess
April 22nd, 2024
Verified site experience
• Previous review
Reason I chose this business:

Friendly and upto date

Thumbnail of user evae45
California
1 review
6 helpful votes
  • Send Message
March 20th, 2020

I bought 4 tickets to Las Vegas, at the last minute I got sick with flu, and hypertension, so I decided not to go. I paid for travel insurance and I did not get any penny back! I toll them if I can postpone it to go Vegas in a month or until I feel better, but they said was better to buy new tickets, because was going to cost me more. You have to paid for seat, you have paid for pre-check tickets everything there have a cost! Used to be my favorite website to buy tickets. Until I had lost my money, paying for insurance. And not getting any help at All.

Thumbnail of user larryp952
Florida
1 review
0 helpful votes
  • Send Message
May 29th, 2023
Verified purchase

Very good and easy to book, good price compared to other airlines...except now i find out you have to pay for carry on 60.00 each way, a 35.00 processing fee and your boarding pass: which null and voids the very inexpensive fare you are quoted' it's at the least over 150.00 of the price they showed when I booked it

Thumbnail of user vincents65
Illinois
1 review
0 helpful votes
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November 9th, 2016

Customer service was great. They searched for the best price when I got to the airport had no problems checking in it was a great experience over all I even told some close friends that they need to try using this website or call for their next trip thanks for everything

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OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.

Company Representative

Thumbnail of user dejaht1
CustomerService C.
Typically responds within 2 days

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