OneTravel

I wanted to cancel by wife's booking to india on Jet airways flight. When i called the agent to cancel it he said the penalty would be 200$ and so and so amount would be refunded back on my credit card. But then when i check my credit card statement I was charged 200$ extra on top of the penalty fees which the airline charges... the customer service representatives doesnt mention about these charges that the site will charge for processing your refund. The representatives are not clear in what they say and dont know about the charges and put all charges on you and make you pay... useless website. Would never recommend anyone buying ticket from here and talking to customer service is like talking to uneducated person..

So far so good, the website is excellent and well as the service. I am given options to choose flight and its deals, I love One Travel and will continue to use for me and family's travels. Keep up the good job

I was searching online for fights to Italy when I came across this company. I called the toll free number and immediately was connected to someone who was able to assist me in finding exactly what I was looking for. Great service

I had issues on a flight delay causing me to miss my connecting flight requiring me to stay overnight at my flight connection location. One Travel helped navigate compensation for my stay over expenses with the airline.

My flight was canceled by the Tame airline out of Cuenca Ecuador and Onetravel will not refund my money. It has been over a month now and they are still giving me the run around. I have emailed them and spent endless hours on the phone with the same results no refund. They are the worse company to deal with and it would be really nice to talk to an American and not someone in India

Not good as my dad has a terminal illness and he asked if he could cancel this flight but you guys said he can cancel but there will be no refund so you only get a one star if I had it my way there will be no star thank you

I always buy my flight ticket from onetravel. Before I but the ticket i always checked in different other sites but no other sites give me this much cheap flight in my 5 years experience. Basically it is excellent. I told so many people around me and they also started using the site.

I always use onetravel to book my flights, I'm happy with the website. My itinerary is delivered to my email, and I receive reminders about my itinerary; as well as discounts on car rentals or hotels.

Your high booking fees = 27.59 USD were not clear at check out and came as separate card payment transaction + total sum came higher from 1306 AED to 1360 AED deducted from my card! Very disappointing

Site was easy to understand and navigate, customer service representative called me immediately to let me know there was an issue. She was very helpful and I would recommend this site to anyone in the future.

Called so many times to get my credits back from the money I have loan from AFFIRM to pay the flight which was I cancelled due to the corona virus, calling them is really like tremendous hardship. Paid over 2000 dollars, Ganie the representative had deducted booking fee and promise that I have credits of 1799. 22 dollar. This is a totally disapointment for me... was unemployed due to corona virus. This people has no heart all I want is give me a solution for this issue..

The first time I tried one travel was very helpful. This would not be my last experience with one travel. The people was courteous, and understanding. I will not hesitate to recommend it to other people. They were very explicit, patient, and overall very polite.

They automatically gave me flights for alternate dates (My time was not flexible). I book the cheapest one because I never clicked alternate dates. I book, they say I have four hours to cancel, so I call within seconds. Get roadblocked on the phone by an automated voice asking me for a PIN I never had. Twice. So I email, and they say a representative will call in a few hours. A week later, still no answer. I've been trying to call, email, and live chat for a week with absolutely no responses. $#*!tiest "cheap flights" ever, would never recommend, I hope they go out of business.

Your online reservation and booking I find satisfactory and convenient. It was easy to fill in the needed informations. Simple instructions to fill it up. I didn't encounter any lag answering and submitting the replies to all questions.

Yes, I enjoyed it. This is mainly because my confidence in the system was somehow dim. Even after completing the form was a bit Gitty but my confidence improved when I received the booking confirmation details. Even there, until those details are used to materialize the travel.

I don't like that I was charged an authorization hold. I'm told I was charged double what I was quoted because of a change made to reservations. The change was made while I was on the phone booking with the agent. It does not make sense to me and I need my money. I don't like that policy. Now I'm told I have to wait 3-5 or 7-14 business days to see my money returned to my account!

OH MY! The booking process was a nightmare! The website was inefficient! Hidden fees! Scam! Don't use this agency. Can hardly understand the English of the agents! Never again will I use this service! They said there was a charge for a airline person to bring the wheelchair for my disabled aunt - not for the wheel chair but for person to bring it! DO yourself a favor and DO NOT USE One Travel/Cheap Flights

Must say I like it. Overall it was good, coming back to Curacao we had a little delay.
Also we had problems check inn from home and also going back to Curacao we got problems with that.
I wanted to see if my ticket seat was confirm to Go back to Curacao so I can get the seats I ask for but. Because I could not check in early from the hotel. I got the last seats on the plane and that was not a nice seat.

After faking my booking and taking my money they did eventually give back my money.
But the effort, time, and money traveling and preparing to fly with Covid requirements as well, also the letdown to my whole family not being able to fly can never be re-inbursed.
The flow-on letdown has now left my wife and daughter stranded in another country while I had to borrow money to fly home to Australia to work and find more money to help continue our journey back home. Why take my money if the tickets weren't really validated? It took them 4 days to take the money out after the plane flew.
I hounded them for a full 3 days asking their stupid computer where are my tickets before the plane flew.
I eventually found a hidden phone number so I called it and the message was it was closed... after hours 2 pm est.
Do they know planes fly 24/7... My advice is to book direct Not with This Flight agent, which I did by mistake. OneTravel 2/10...

Had a great experience when i had to make a change to my flight itinerary. The only problem i found was that they presented the same charge twice to my bank but the money was reimbursed promptly by it.

I was flying from Minneapolis to NYC with three children. They charged me $99.80 for seat assignment but never got me seats. I got to the airport and had to get seating on the plane at the gait. I had to pay the carrier for the seats. The same thing happened on the return leg of the trip. When I called upon my return they only gave me a partial refund of the 99.80.

I purchased insurance to protect trip. The insurance only covers if ur sick or dead. $30 to purchase. Due to the coronavirus we are not allowed to travel. Airline are being lenient yet onetravel will not budge! I will never buy from them please do not buy from them. Also I have no control over the Coronavirus! On their web fare rules if there is a national disaster they would cover. They do not respect their own fares and rules, and do not disclose their insurance online. Do not buy! Stay away!

I made a non-changeable/refundable reservation and then called to change it and they were great! I was able to change my flight, date and time with no additional cost. Agent was thorough and accommodating.